Coopers reviews

★★★★★ 5/5

Google

We bought our house via Coopers. Both Aaron and Russell were very professional and helpful during what was a tricky couple of months (lockdown). They followed up with phone calls according to agreed timescales so that everyone knew what was going on. Even when they didn’t have an update they called to let us know that they are still waiting on a response to something. Definitely would recommend their services and look forward to working with them on future sales.PositiveProfessionalism

Anil · 30 August 2021

★★★★★ 5/5

Google

I have dealt with Ryan at Coopers for some time and he is always professional and responsive. He has been fantastic throughout the pandemic, particularly in making sure both me as a landlord and my tenants are kept informed of information and changes as needed. It has been really reassuring to know someone is making sense of things that we each need to know. He has also managed to come up with creative solutions to ensure both of us are happy.PositiveResponsiveness, Professionalism

Louise · 30 August 2021

★★★★★ 5/5

Google

We dealt with Kayleigh at Coopers Ickenham, and she's been the most pleasant and efficient agent we've come across, always responsive and professional, always answers her phone and gets back to you with an update, understands buyers' and sellers' needs and stays on top of everything, she's absolutely relentless at finding people the properties and driving sales. What an asset to Coopers. Would love for to sell or to buy through her any time. We also dealt with Aaron and he was a pleasure to deal with too. Excellent communication.PositiveResponsiveness, Quality, Professionalism, Value

Maisie · 30 August 2021

★★★★★ 5/5

Google

I would like to thank Russell and his team at Coppers for all their support and effort in the recent sale of my property in Ickenham. They worked tirelessly and professionally in a long drawn out exchange, Russell especially, emailing and texting all hours of the day to resolve issues. Thanks again for all your help.

Ian · 2 January 2024

★★★★★ 5/5

Google

I have loved working with the whole team at Coopers. They are a warm, friendly and professional estate agency. Aaron has been absolutely amazing, he has kept us in mind throughout the whole time whilst searching for our home. I really appreciated Aaron's warm and personable nature and his exceptional attitude to finding us our home sweet home. Thank you again!

Chanchal · 30 August 2023

★★★★★ 5/5

Google

Perfect experience! Russell has been a pleasure to work with all along the way. Impecable manners, regular updates, everything one needs to have a smooth house move in one place and we did have a long chain but I did not feel any pressure as Russell handled everything really well. I would highly recommend their services. Thank you Coopers!

Jenia · 4 October 2023

★★★★★ 1/5

Trustpilot

Coopers Residential Ltd not Tenant Focus

! Apologise for long reading but I think is worth it so other tenants won`t face the same experience. ! Just to share my last experience with Coopers , just wanna say that they are not tenants focus . Coopers try to squeeze as much as possible money from you. My tenancy was started on 20th of the month , but I wanted to pay my rent on the 1st of the month , therefore I paid the difference of the rent for 10 days so that my payment will be moved on the 1st . So far so good, when I left the house after 2 years, I gave my notice on the 5th of the month ( 1 month notice as per contract ) and to pay the difference 5 days on top to cover those 5 extra days. ( same when I paid the difference from 20th to 1st ). Guess what, they didn't agreed this and make me pay another full month as per " law " notice must be send with 1 day before the pay day which supposed to be on the 31st but guess what my contract was saying that was started on the 20th therefore my notice as per contract supposed to be before 20th isn't it , but even that way they said that is not valid as my payment day was 1st bla bla... I had a chat with other letting company about this and they strongly said that this is up to letting agency to decide , 99% they don`t do this as is unfair for the tenant to pay 1 extra month on empty house, but looks like for Coppers was not the case and i finished to pay almost 2 month for an empty house... because of those 5 days apart.... Also to mention if there was any issue they pass to the Landlord and when I was raising issue with Landlord he passed to the Coppers therefore is lack of streamline and responsibilities . They insisted that we need to hire a cleaning company (provided by them) to clean the house "professionally they said" and spend another £400 quid on them , but when I took the house at the beginning that "professionally cleaning was not very professionally" therefore i refuse that and done it by myself which was much better than their suggestions, another way to squeez money from you.The deposit again, Landlord said that is managed by Coopers and Coopers said that deposit is managed by Landlord , a lots of emails back and forward just to see who has my deposit, so guys can you decide who is managing the deposit ? Obviously got this back into my account after 3 months !!!Overall, my experience with Coopers has been extremely unsatisfactory. Their lack of Professionalism, poor management, and unjustified charges have left me feeling frustrated and disappointed. I would strongly advise against using their services and recommend exploring other options for a more reliable and trustworthy letting agency.

Alex · 15 May 2024

★★★★★ 5/5

Trustpilot

Cherelle was very helpful with the…

Cherelle was very helpful with the purchase of my first home. Thank you!

Honor-Charlotte · 2 June 2026

★★★★★ 5/5

Google

We have just completed on our property purchase using Coopers in Ickenham. Aaron has been with us every step of the way for the year it has taken to get everything to go through. He has been excellent throughout with great communication and brilliant customer service. Would definitely recommend and wouldn’t hesitate to use Coopers again in the future.

Sam · 30 August 2023

★★★★★ 5/5

Google

Amber was an absolute pleasure to work with during our home buying process. As a sales negotiator for an estate agent, she was always professional, responsive, and proactive in ensuring that our needs were met. Her knowledge of the local market was impressive and she was always willing to go the extra mile. Would recommend!!!

Sofia · 3 December 2023

★★★★★ 5/5

Trustpilot

Cherelle was outstanding

Cherelle was outstanding. Very knowledgeable, helpful and invested. Would definitely recommend 5stars.

Penny · 2 June 2026

★★★★★ 1/5

Trustpilot

Avoid this agency

Avoid this agency. They are extremely unprofessional and show a serious lack of communication and care. We are still waiting for our deposit more than a month later. During this time, they failed to contact us and repeatedly told us to deal directly with the landlord, whom we had to chase extensively as he was ignoring us. The agency then advised us to raise a dispute with TDS, but when the landlord finally sent a confirmation email approving the deposit release, they claimed it was still not sufficient. Every time we call, we speak to a different agent and receive completely different information. The lack of internal communication within the office is shocking. Renting the property was just as frustrating. The agent failed to complete essential documents, and I even took a day off work expecting to receive the keys, only to discover he had forgotten to prepare the contract, request our documents, and complete the process. I had to resend the same documents multiple times because they clearly do not check their emails. Overall, a very stressful and poorly managed experience. I would strongly advise avoiding this agency.

Gemma · 17 December 2025

★★★★★ 5/5

Google

Great supportive team at Coopers! Katie Kaill the tenancy renewals coordinator was very helpful negotiating and managing my new contract. She is professional, providing excellent communication and updates throughout the process; everything was seamless. Thank you Katie and all the team members working in lettings at Coopers Residential.

Mike · 1 April 2024

★★★★★ 5/5

Google

Efficient, professional, informative throughout the process and very helpful. Special mention to Aaron who was so prompt in arranging viewings and showed much dedication in the job, quite hard to find. He also worked just after office hours to arrange viewings upon request as I could only do some viewings at 6pm. Also, Russel has been very efficient the whole process which made us stress free. I think they are 5 star for the hard work and commitment they put onto the customer service. Impeccable excellent service overall. Wish these bunch of team all well in the future !!!

Koma · 30 August 2020

★★★★★ 5/5

Google

I want to thank coopers for their help with renewing my tenancy, special thanks to Katie the renewals coordinator who made the process very smooth and stress free. She was very professional and knowledgeable, a real credit to the team.

Maia · 8 August 2024

★★★★★ 1/5

Trustpilot

We had trusted Coopers for many years…

We had trusted Coopers for many years and never had reason to question their integrity. That trust was shattered when our tenant requested a shorter renewal term. We were persuaded to sign a 12-month lease on the clear assurance that if the tenant left early, we would receive a refund for the unused period. Relying on those promises, we agreed.

Jarek · 18 May 2026

★★★★★ 5/5

Google

Katie kaill was fantastic throughout the process of selling our house. She kept us updated throughout the whole process and was always there promptly to get back to us regarding any issues or updates. …

Ben · 26 March 2026

★★★★★ 5/5

Google

The help and advice that we received from Aaron was amazing. He guided us through each step and took the time to answer each and every question we had. He kept in contact with us regularly and gave us updates as soon as he received them. Would highly recommend Aaron to anyone looking to purchase a property as he made it a smooth and stress free process.

Harj · 30 August 2022

★★★★★ 5/5

Google

We have worked with Coopers for the purchase of our 1st home, and it has been a good experience. Aaron has been professional and very polite, and he has understood our requirements to show us to relevant properties. He has assisted in progressing the sale in a timely manner and is also knowledgeable on the local area. I would definitely recommend working with Coopers. Would not hesitate to use them in the future.PositiveResponsiveness, Professionalism

D · 30 August 2021

★★★★★ 5/5

Trustpilot

Cherelle was very helpful with property…

Cherelle was very helpful with property advice. 100% recommend

David · 2 June 2026

★★★★★ 5/5

Google

Used coopers (mainly liaising with Russell) for the sale and purchase of property. Russell was fantastic to deal with from start to finish and was easy to communicate with and so helpful at every stage. The whole team there are just great, really friendly and always so helpful. I can’t fault the service I received.

Helen · 30 August 2023

★★★★★ 5/5

Google

Coopers & in particular Russell have provided us with an excellent service. They are extremely attentive & professional & are always in contact to update us on progress. The process of selling our property with them has been smooth & nothing has been too much trouble for them. I would highly recommend Coopers!

Debra · 4 October 2023

★★★★★ 5/5

Google

I had my property on the market with another agent who were struggling to secure me a buyer. I was recommended Russell at Coopers by a friend and was really pleased with their efficiency and service. They were able to get me a buyer within a couple of weeks of going on the market.

Sarah · 30 August 2023

★★★★★ 5/5

Trustpilot

Review

I have had a recent experience of working with Katie Kaill from Coopers limited. She led the contract renewal negotiations from scratch and concluded the whole process with high degree of professionalism in due course. I will highly recommend her for her quality work.

Muhammad · 21 August 2026