Every review we hold for the Middlesex office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnhelpful and Unprofessional, Avoid Cooper’s Lettings!
My experience with Cooper’s Lettings regarding my tenancy deposit refund was extremely frustrating. After moving out, the agency told me no documents were needed for the Tenancy Deposit Scheme (TDS) refund and promised to handle it. Weeks passed with no update. When I chased them up, they suddenly told me to contact the landlord myself, something they never mentioned before.
Their lack of communication, poor advice, and refusal to assist with the TDS process was unacceptable. If you expect any real support from this agency, look elsewhere.
Anson · 9 September 2025
Agent replied · 23 September 2025
You were advised of the below on the 10th June 2025
“If we are the managing agent for the property then we will discuss any dilapidations with you directly. Alternatively the landlord and you will need to discuss the content of the report and agree any costs that may need to be applied. When you have agreed the costs you will both need to inform us in writing and upon receipt we will disburse the deposit accordingly. If the landlord did not use the services of an independent inventory company then you will need to arrange a time to meet with the landlord to check the property.”
As you are aware we do not manage the property and therefore you should of contacted your landlord directly on the deposit return.
★★★★★ 5/5
GoogleWonderful experience! Katie was super helpful, would highly recommend
Amber · 26 March 2026
Agent replied · 16 April 2026
Hi Amber, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie from our Property Management Team did such a great job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleFantastic Letting Service from Coopers since 2018. I just recently renewed my tenancy contract with my tenants. Katie Kaill has been looking after our contract and negotiation, side of thing's. Well done and keep up the good work Katie also no pics taken so can’t upload but if I do visit your office I will definitely take one with yourself for google reviews. 😊😊
H · 30 June 2024
Agent replied · 29 August 2024
Hi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleKatie Jane was a wonderful help 10/10 service
Richard · 26 March 2026
Agent replied · 16 April 2026
Hi Richard, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie from our Property Management Team did such a great job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleJust wanted to pop a message to say thanks to Amber at Coopers Residential for helping me with my search and showing me around some properties this month. She listened to what was important to me in what I’m looking for and always responded efficiently.
I’ll definitely keep in touch with Amber and look out for any new properties that fit what I’m looking for in the future when I’m ready to start my search again.
Ashling · 30 August 2023
Agent replied · 29 August 2024
Hi Ashling, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Amber at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
TrustpilotKatie
Katie has been very helpful and efficient in her job, we received the documents straight after the agreement.
M · 21 August 2026
★★★★★ 5/5
TrustpilotCherelle was amazing
Cherelle was amazing. Proof you don't need to be good with technology to get things done quickly. Super efficient, always helpful and kept everything moving from start to finish.
DRG · 2 June 2026
★★★★★ 5/5
GoogleService is always excellent
Have used Coopers for over 20 years to manage 2 rental properties
Thanks to Katie for most recent renewal
Frederick · 29 October 2025
Agent replied · 12 November 2025
Hi Frederick, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham Office has done such a good job for you. We wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
TrustpilotKatie was really helpful
Such a great experience. Katie was really really helpful with my annual rent review.
Charlotte · 8 September 2026
★★★★★ 5/5
GoogleKatie Jane was extremely helpful!!
Bailey · 26 March 2026
Agent replied · 16 April 2026
Hi Bailey, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie from our Property Management Team did such a great job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
TrustpilotKait Kaill is promptly responsive and…
Katie Kaill is promptly responsive and helpful. Professional to deal with and addresses all issues.
Basaam · 23 August 2026
★★★★★ 5/5
GoogleWonderful stress free experience!
We had no problems at all and appreciated the excellent communication from the start of the process of valuation of the house prior to listing on the market through to settlement 8 weeks later!
(Amazing as we also live on the other side of the world!)
The service from Coopers was brilliant
A special thank you to Russell
Judy · 1 May 2024
Agent replied · 29 August 2024
Hi Judy, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleKatie was invaluable in renewing the lease on our rental apartment.
Hopefully she will do so again next year unless she has been promoted.
Chris · 19 September 2025
Agent replied · 23 September 2025
Hi Chris, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
TrustpilotCherelle was an absolute star
Cherelle was an absolute star, helped out with various issues and keep everything simple and straightforward
Lesley · 5 August 2026
★★★★★ 5/5
TrustpilotCherelle was very helpful throughout…
Cherelle was very helpful throughout the whole process. Thank you so much
GeetaDhir · 24 August 2026
★★★★★ 5/5
TrustpilotI have been using cooper for nearly 5…
I have been using cooper for nearly 5 years and very happy with their service. Katie has been very professional and helpful, highly recommend.
Lin · 1 June 2026
★★★★★ 5/5
TrustpilotI had an excellent experience with Katie
I had an excellent experience with Katie. She was professional, responsive, and efficient throughout the entire process. Communication was clear and timely, and all queries were handled promptly and courteously. Their support and attention to detail made the experience smooth and stress-free. I would highly recommend their services to anyone seeking a reliable and professional letting agent.
Emadeldin · 9 September 2026
★★★★★ 5/5
TrustpilotGreat experience and made it simple
Great experience and made it simple, Cherelle was very helpful and kept me informed
Ashleigh · 5 August 2026
★★★★★ 5/5
GoogleA big thank you to Aaron. We had not moved for 30 years and were unfamiliar with what was required. Aaron was always there for advice and assistance and to ensure that the process remained on track. More than that, when difficulties were encountered, Aaron stepped in, without hesitation, to negotiate between the parties involved to ensure that a settlement was reached. We would not hesitate in recommending Coopers.
Gerry · 30 August 2023
Agent replied · 29 August 2024
Hi Gerry, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Aaron did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
TrustpilotKatie Kaill has been very efficient and…
Katie Kaill has been very efficient and helpful in our queries.
David · 21 August 2026
★★★★★ 5/5
GoogleIf you are looking for professional and reliable agents then look no further than Coopers in Ickenham.
Aaron, Kayleigh and Russell are great. Aaron and Kayleigh helped us through the process of selling our house and helping us find a new house. Both of them were quick to respond to any of our queries and when it came to the process of buying Kayleigh was keeping us up to date with what was happening which is useful when you are in chain. Great team of professionals.
Ali · 30 August 2022
Agent replied · 29 August 2024
Hi Ali, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Kayleigh, Russel and Aaron all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleCoopers were recommended by some friends who had recently sold their house. From the valuation through to the sale, we received efficient and exemplary service from Russell Jones and Kayleigh Arnold. We had some challenges with our buyers and Kayleigh was in constant communication and instrumental in keeping the sale moving. She also helped to reassure us during some of the most stressful weeks of the process. A true professional and an absolute star. As a result we cannot recommend Kayleigh highly enough. She was responsive to our calls and chased our Buyers and their solicitors to ensure our sale went through as planned. Excellent service and a true asset to Coopers.PositiveValue
John · 30 August 2022
Agent replied · 29 August 2024
Hi John, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Russell and Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleRussell has been excellent throughout the process of purchasing our new house. From the initial search, and how flexible and understanding he was with the fact that we had to travel a significant distance to do this, to the advice and the support he has personally provided, I could not recommend him more, and therefore Coopers Residential in Ickenham.
Communications from start to finish have been excellent, which we have not seen in many other agents in the past!
Thank you again Russell!
Best,
Ravi
Ravi · 30 August 2022
Agent replied · 29 August 2024
Hi Ravi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleI would like to express my sincere gratitude to Katie Kaill at Coppers for her assistance to renew my rental contract recently. Katie has been efficient, responsive and extremely supportive throughout the renewal process, and made the entire experience seamless and stress-free for me. I greatly appreciate her efforts in ensuring a smooth and timely transition into the renewed contract.
Zia · 2 March 2024
Agent replied · 29 August 2024
Hi Zia, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
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