Coopers reviews

★★★★★ 5/5

Trustpilot

Property Sale

Although our first sale fell through, Cherelle was always there to help and move the situation onwards. She always kept meup to date with events, called us when she said she would and explained everything to me as the sale progressed. All members of Coopers were very respectful to my mother, (whose house it was) during the viewing period, ensuring it was convenient for her and not upsetting in any way. I can only thank them all very much, and recommend them highly.

Amanda · 5 August 2026

★★★★★ 5/5

Google

Jack Gray was excellent . She knew everything about the two properties he showed us. We don’t feel pressured in terms of time limit. He took us around and explained us everything. Took us to every room. He was very good with his work. He was friendly and he knew his stuff. Thanks Jack Gray for your time .

N · 26 March 2026

★★★★★ 5/5

Google

Highly recommend Coopers, they have been so helpful throughout a usually stressful process. Special thanks to Katie Kaill, kept us in the loop the whole time with such fast responses we felt so looked after. Thanks again

Samantha · 26 March 2026

★★★★★ 5/5

Google

Russell and the team sold our property in Spring 2025. Very professional service; polite courteous and always got back to us promptly - they know the market and know what is realistic and achievable. When one buyer fell through they were confident we would find another soon and we did. Belated post Russell but many thanks for your hard work.

Mbo · 24 August 2025

★★★★★ 5/5

Google

I usually dread going through a tenancy renewal... however, Katie Kaill made the entire experience free of stress, dread and woe. 5 star service from Katie, what an asset she is to Coopers (Ickenham).

Neville · 2 April 2026

★★★★★ 1/5

Google

Coopers are more focused on quick transactions than achieving the best outcome for their clients. When I made an offer on a property, there was little effort to engage properly or provide any meaningful feedback. It came across as if they were only interested in closing deals quickly, rather than securing the best outcome. The way they handled my offer raised serious concerns about their transparency and honesty. Communication felt evasive, and I was left questioning whether they acted in good faith throughout the process. UPDATE: regarding reply. I’m disappointed by the suggestion that my review might be fake, it is entirely genuine and based on my personal experience with your branch. Please focus on addressing issues raised rather than questioning authenticity.

Sid · 15 April 2026

★★★★★ 5/5

Google

I recently purchased a property and, as a first-time buyer, I couldn't fault the service I received from Coopers Ickenham. Amber was fantastic from start to finish. Her patience and kindness when dealing with tricky situations put me at ease and made the process easier. She was always at the other end of the phone when needed and kept colleagues up to date on the progress of the purchase so others could step in if she was on holiday. I felt really well supported throughout by Amber, Russell and the whole team at Coopers.

Holly · 25 November 2024

★★★★★ 5/5

Google

We had the pleasure of having Jo Ball as our property manager during a previous tenancy, and I cannot speak highly enough of her. She was consistently professional, approachable, and efficient in all her dealings. During an ongoing issue with the property, Jo handled the situation with exceptional care and diligence. What stood out most was not just her commitment to resolving the matter, but the genuine compassion and understanding she showed throughout the process. She took the time to listen, communicated clearly, and ensured that we felt supported every step of the way. Her ability to balance professionalism with empathy made a stressful situation much easier to navigate.

Amy · 11 April 2026

★★★★★ 5/5

Google

Katie Kaill at Coopers Lettings made my tenancy contract renewal completely straightforward. She was efficient, responsive, and kept everything clear throughout the process. It’s refreshing to deal with someone so organised and helpful, highly recommended.

Tim · 26 March 2026

★★★★★ 5/5

Google

We recently sold our property through Coopers and Amber was our agent. We were really pleased with the service she provided. From the beginning, she was incredibly nice, professional, and attentive. She consistently followed up on all our enquiries promptly and took the time to ensure we were fully informed every step of the way. What really stood out was how seriously she took our concerns, guiding us through what was a challenging process with persistence and care. We’re truly grateful for her dedication and wouldn’t hesitate to recommend her to anyone looking to sell their home.

Jazz · 26 October 2024

★★★★★ 5/5

Google

We are thrilled to share our experience with Amber Middleditch, the incredible estate agent, who helped us buy our first home! From our very first meeting, Amber’s warmth and professionalism put us at ease. Amber's knowledge of the market was invaluable. She was always quick to respond to our questions and made us feel like we were her top priority. Thanks to her guidance, the entire process felt seamless and stress-free. We can't thank Amber enough for her support, encouragement, and expertise. If you’re looking for an estate agent who truly cares about her clients, look no further, Amber is the one! We highly recommend her to anyone in search of their perfect home!

Loukas · 2 October 2024

★★★★★ 5/5

Google

I have been dealing with Coopers Residential now for over 10 years. Throughout this period their work as my letting agent has been professional, courteous and efficient, and I would have no hesitation in recommending them as lettings agents to fellow landlords. In particular I would like to thank Guido Pani Jayde Ingram Jack Billings, George Payne, Javier Mato and Katie Kaill for all thier recent diligent work on my property portfolio. A great team who get it done!

Neil · 9 October 2024

★★★★★ 5/5

Google

We have just completed a purchase with coopers in Ickenham, and I have to say what a great service. Although we were acting on our behalf, Russell and the team went above and beyond in the negotiations to ensure all parties were satisfied and ensure we overcame every hurdle. They also helped out with access to the house between exchange and completion so the moving day went smoothly. Great team would definitely recommend.

Gurvir · 2 December 2024

★★★★★ 5/5

Google

I cannot express enough gratitude to the team at Coopers Residential for their exceptional support in helping us purchase our dream home. From start to finish, the entire process was smooth and stress-free, thanks to their professionalism and dedication. A special shout-out to Russell, whose expertise and guidance were invaluable throughout the entire journey. Russell was always available to answer our questions, provide updates, and offer advice, ensuring we felt confident and well-informed at every stage. His commitment to making our dream a reality truly set Coopers apart. Thank you, Coopers Residential, and especially Russell, for turning what could have been a daunting experience into an enjoyable and memorable one. I highly recommend Coopers to anyone looking for a trustworthy and reliable estate agent.

Sunny · 15 August 2024

★★★★★ 5/5

Google

Thank you Amber, Jack and Russell for an outstanding service! Amber went above and beyond to guide us through the whole process, which made the selling and buying of our property run smoothly and stress free. As we have a big family, Amber dealt with everything (even to the smallest detail) and this helped us immensely and we really appreciate that. Communication was always dealt with, within an excellent timeframe and manner and it has been a pleasure dealing with you all at Coopers. Many thanks.

Vanessa · 8 August 2024

★★★★★ 5/5

Google

We chose Coopers Ickenham to sell our 4 bed home having moved in 18 years ago. The experience from start to finish was first class with their very professional agents Amber and Jack always available to show people around the property at short notice.After each viewing we were informed on how the viewing went and any feed back from potential buyers.Due to the market conditions we had a lot of viewings, which is when Russell the branch manager got involved and gave us great advise on different things we could do to help sell the property. His experience and professionalism were second to none and a buyer was found.I would highly recommend Coopers to anyone looking to find a professional estate agent who really do go the extra mile for their clients Thank you Amber, Jack and Russell for all your efforts, it was very much appreciated.

Bob · 30 July 2024

★★★★★ 5/5

Trustpilot

Renewing Tenancy

Katie has been excellent throughout the process. She was always prompt, helpful, and supportive, making sure all the paperwork for the new Renters' Rights requirements was completed smoothly and on time. Her professionalism and clear communication made everything stress-free. Highly recommended!

Jaz · 28 July 2026

★★★★★ 4/5

Trustpilot

Would Recommend.

I have leased my property with Coopers for many years. They have always offered a responsive service for both me and my tennants. Recently Katie has been very helpful in managaing the property.

MW · 11 September 2026

★★★★★ 5/5

Google

A big thank you to the team at Coopers Ickenham for their assistance in purchasing my first home. Amber was especially helpful, guiding me through every step of the buying process. From the beginning, she made sure I felt comfortable and confident in my decisions by providing thorough information. Thank you, Amber, for turning what could have been a stressful experience into a smooth and enjoyable one. I highly recommend Coopers Ickenham, their team provides exceptional service.

Nila · 30 June 2024

★★★★★ 5/5

Google

I had a really positive impression on my initial meeting with Russell from Coopers Residential and they didn’t disappoint throughout the sale process. Russell and Amber were always very approachable, very professional and exceptionally proactive in keeping me informed. Their valuation and advice was spot on. I’d be happy to recommend Coopers to anyone with a property to sell within the area. Many thanks to Russell, Amber and Jack!

Ian · 2 November 2024

★★★★★ 5/5

Trustpilot

Highly recommend this estate agents

Highly recommend this estate agents, the sale of our house was handled very professionally from start to finish and our sales move manager Cherelle was so supportive and kept us updated throughout.

Cora · 24 August 2026

★★★★★ 5/5

Google

Great service from these guys and especially a mention to the lady I spoke to Katie Kaill very helpful and polite.

Andrew · 26 March 2026

★★★★★ 5/5

Google

Katie was so helpful and meant our needs. She got it across the line for us, thanks for all your help.

James · 26 March 2026

★★★★★ 5/5

Google

Very professional service, Jack was our main contact, fantastic service, always responded and thoroughly helped us with all our enquiries, and kept us updated on our purchase. Amber has also helped with enquiries and been very helpful and polite. Fantastic service from both.

Aman · 9 September 2025