Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible service. Valued a property for my mother and it was evident the valuer was either underqualified or tried to low ball to secure an easy sale. My opinion it was the latter. The property eventually sold for 20% more than what your agent wanted to market it at.
David · 15 May 2025
Agent replied · 24 August 2024
I apologise for any inconvenience you experienced. Our goal is to provide accurate property valuations, and I’m sorry if you feel this didn’t happen in this case. If you have any further concerns, please feel free to reach out, and we’ll do our best to address them. Thank you for your feedback! 😊🏠 …
★★★★★ 5/5
GoogleMix has been super helpful and really chill. He's still helping me find the right place and keeps sending me good options.
Thanks Mix.
Anjell · 22 August 2025
★★★★★ 5/5
TrustpilotExcellent advice and support throughout the process.
Precise and clear guidance from the outset.
Excellent coordination, support and follow up throughout the process.
It all happened seamlessly on the day that was planned.
Both Stacey & Nick from Michael Poole showed the utmost professionalism at all times.
With a smile!!
SDT · 5 May 2026
★★★★★ 5/5
GoogleTom, Craig and Sophie provided a first class experience which led to a sale in less than 24 hours. We had to push our timeline up to enable a quick sale to not lose out on a property. Tom re-arranged his diary to accommodate us in a quick fashion for initial valuation. Craig had the marketing team quickly produce the marketing material for the property.
David · 4 October 2024
Agent replied · 24 August 2024
Thank you for your kind words, David! We’re thrilled that Tom, Craig, and Sophie provided a first-class experience and helped secure a quick sale for you. Our team is committed to accommodating our client’s needs, and we’re delighted that you were able to move forward swiftly.
★★★★★ 5/5
TrustpilotLeanne and Andrea were so helpful…
Leanne and Andrea were so helpful amazing every step of the way keeping me informed and getting in touch . They were very supporting the sale was complicated they took so much stress away from a difficult situation . I would always recommend them
Diane · 10 December 2024
★★★★★ 5/5
GoogleVery good communication.
Our initial offer on a property was rejected but Thuke was swift to get us into another property. Thank you
Josephine · 22 August 2025
★★★★★ 5/5
GoogleI had a great experience with Muhammed viewing properties he was patient and understanding of what I wanted and seems like someone I could do a deal with
Patrick · 22 November 2025
Agent replied · 23 May 2026
Dear Patrick,
Thank you so much for your kind feedback! We’re delighted to hear that Muhammed was patient, understanding, and able to make your property viewings a positive experience. We’re thrilled that he was able to provide the support you needed and look forward to assisting you further!
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
TrustpilotWonderful professional service
Wonderful professional service from Helen and the team in Eston office. I would highly recommend them
Janet and Alan
Alan · 15 September 2025
★★★★★ 5/5
TrustpilotReally helpful sorted the job for me…
Really helpful sorted the job for me highly recommended thanks Debbie
Jamie · 26 November 2025
★★★★★ 5/5
TrustpilotMichael Poole Stockton have just sold…
Michael Poole Stockton have just sold my property and they have been great from start to finish all the staff at the Stockton have been a pleasure to deal with. We did have the usual delays due to a major time waster trying to low ball us at the last minute but both myself and Michael Poole staff preempted this issue and managed to sell the house for a larger amount to a new buyer with no stress or hassle, I have had dealings with Michael himself 20 years ago as I used to supply his staff with Audi company vehicles from lookers Thornaby and felt it only fair to send my business his way as a way of saying Thanks for the business he had given me as a young car salesman all those years ago, Thanks again and if I need any further help with a property I will definitely be using Michael Poole Estate Agents
John · 17 April 2025
★★★★★ 5/5
TrustpilotI used Michael Poole for their find a tenant service
I used Michael Poole for their find and tenant service for my apartment. I felt very supported by the rental team at Michael Poole who in essence did everything that was needed. They came and took photos and talked me through the process in person. They arranged a viewing day for 3 prospective tenants which they dealt with without me. They dealt with references and other legalities for the interested tenant including preparation of the Lease. they will be settling my tenant into the property tomorrow. It all went extremely well.
Beverley · 16 April 2025
★★★★★ 5/5
GoogleI recently have been working with AIBHA, She helped my family find our home and made the process as easy as she can, we struggled with the final stage but she stood wonderful until we go the keys, thank you!
Stell · 1 May 2026
★★★★★ 1/5
GoogleVery unhelpful staff. No regard for customers. Enquired for several homes to let on both their website and right move. No one spoke to seemed interested in either arranging a viewing or getting back to me. Why bother advertising these homes to let if you can't be bothered to deal with a potential tenant? When Mr Michael Poole himself run the estate agent, he was very professional and cared about customers back in the day. Its shameful how unprofessional the lettings team treat potential tenants. Absolute waste of time. I hope the landlords find out what you lot are like.
Francheska · 8 October 2023
Agent replied · 6 February 2024
Hello, Francheska. I'm sorry to hear about your recent experience. This is not how we want our customers to feel. I've informed management of this criticism.
★★★★★ 1/5
GoogleThey put a house on Rightmove mid bank holiday weekend (who on earth was in the office on a Sunday?) I applied online to see it, the earliest day anyone could possibly have seen it was Tuesday. Tuesday, no-one answering the phone or email.
Finally after only five hours, spoke to someone about another property. She told me the one I was really interested in, see above, had had the VERY FIRST offer accepted. Surely they are open to other/higher offers? Said I. No. If I was a vendor and agents were blocking chance of higher offers, I'd be pretty annoyed.
Lynn · 8 October 2023
Agent replied · 6 February 2024
Hello, Lynn. I'm sorry to hear about your recent experience. This is not how we want our customers to feel. I've informed management of this criticism.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
My experience with the company has been excellent. The advisor, Mixalis, provided impeccable support throughout the entire process, standing out for his professionalism, kindness and attention to detail. Thanks to his management
Cristian · 22 September 2025
Agent replied · 23 May 2026
Dear Cristian,
Thank you for leaving us 5* review.
We’re delighted to hear that Mixalis provided such excellent support and that his professionalism and attention to detail made the process smooth for you. We’ll be sure to pass on your kind words to him. Wishing you all the best in your new chapter!
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleDanny worked hard to get my flat sold (Purple Bricks failed after 6 months!) He got lots of people through the door and once a sale was agreed worked hard to push it through as quickly as possible. Would definitely recommend.
Sophie · 22 June 2025
Agent replied · 23 May 2026
Dear Sophie,
Thank you for leaving us a 5* review.
We are delighted to hear that Danny from our Croydon Central team successfully sold your property!
We look forward to helping you again in the future.
Kind regards,
Zoe
PA to Director
★★★★★ 5/5
TrustpilotGreat service from start to finish…
Great service from start to finish professional , friendly , and always helpful. We would definitely recommend !
⭐ ⭐ ⭐ ⭐ ⭐
Wendy · 21 August 2026
★★★★★ 5/5
GoogleI was looking urgently rental property for two bed room flat, sent message on zoopla, George Barnes approached me, very professional, very attentive to listen my all requirements and arranged viewing. I recommend my friends to street ahead.
Faisal · 22 July 2025
Agent replied · 23 May 2026
Dear Faisal,
Thank you for leaving us a 5* review.
We are delighted to hear that George from out Croydon Central branch was 'very professional' during your property search.
We hope you are very happy in your new home.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
TrustpilotDanielle & Hollie
Great help from Danielle & Hollie, smooth process answered any questions I needed. Would recommend using!
Matthew · 2 October 2026
★★★★★ 4/5
GoogleStephen was brilliant but previous dealings with them. That was over 10 yrs ago now though so hopefully, they've improved
Jonathan · 15 May 2024
Agent replied · 15 May 2026
Thank you very much, Jonathan this kind of feedback means so much to the team.
★★★★★ 5/5
GoogleAbsolutely brilliant agency. Positive, understanding and genuinely caring. Craig went above and beyond to help us buy our first home.
Bordello · 15 May 2024
Agent replied · 6 February 2024
Thank you very much! This kind of feedback brightens our day; thank you for taking the time to write it.
★★★★★ 5/5
TrustpilotDannielle was very helpful and friendly…
Dannielle was very helpful and friendly and made my experience smooth and non-stressful. Thank you Dannielle! You are the best :)
Abbey · 25 July 2025
★★★★★ 5/5
TrustpilotHelen has been proactive and a pleasure…
Helen has been proactive and a pleasure to talk to throughout the process of selling my property . Huge thankyou !
TRUDY · 24 July 2025
★★★★★ 5/5
GoogleHad a fantastic service with Thuki. He’s been a great help with me for understanding the renting market and helping me find the right property. Would absolutely recommend anyone in need of a hand.
James · 22 August 2025
Agent replied · 23 May 2026
Dear James,
Thank you for leaving us a 5* review!
We’re so pleased to hear that Thuki was able to guide you through the rental market and help you find the right property. It’s great to know his support made such a positive difference, and we truly appreciate your recommendation. We’ll be sure to share your comments with him, and we look forward to assisting you again in the future.
Kind regards,
Zoe
Streets Ahead
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