Michael Poole Middlesbrough reviews

★★★★★ 5/5

Trustpilot

Excellent experience with Michael…

Very good experience with Michael Poole. Especially Aslan Manzur is a STAR.

MR · 2 October 2025

★★★★★ 5/5

Trustpilot

Great experience

Aslan was amazing at helping me find a property quickly and moved in easily. Very informative, fast replies and overall very helpful.

Kirby · 17 June 2025

★★★★★ 5/5

Trustpilot

This agent is different to the rest

I have used Michael Poole stocktin for many sakes and purchases, I did use others before but once connected to this professional team I wouldnt go anywhere else. They work through any issues that arise in the sale process in a very ligical and pragmatic way. Luke, Marion, Emeline and all the team are easy to wirk with, highly recommended.

Neil · 29 September 2025

★★★★★ 5/5

Google

We’ve had a very positive experience with Michael Poole. They helped us sell our house within 2 weeks of it hitting the market. Everyone involved was professional and always happy to help us. We would definitely recommend them.

Lynn · 15 June 2025

★★★★★ 5/5

Google

Thank you George , Suzzanah and the team at Steets Ahead for helping me find a rental at such short notice and assisting me with this process from start to finish. George listened to my requirements and always kept me up dated . Their attention and assistance was fantastic.

Nurubee · 22 May 2024

★★★★★ 5/5

Trustpilot

Amazing!

I am in the process of buying a property with Michael Poole estate agents. Alisha in the Guisborough office has been helping me through the process and I am incredibly impressed with how helpful she has been to make the process as smooth as possible. She has regularly communicated with me, and quickly and effectively answered any questions I had. I would be more than happy to recommend them to others.

AA · 30 May 2025

★★★★★ 1/5

Google

Absolutely terrible. Firstly when calling up to enquire about a lettings property the person I spoke to didn't know the specifications of a HMO, I would suggest giving some training in this area. Upon arriving at the property, listed as a 3 bed on Rightmove, I was greeted by the owner and not an agent, which I was not expecting, who informed me that the property was actually only a 2 bed rather than the advertised 3 bed. She also proceeded to tell me that I was the 3rd viewer today who had turned up expecting a 3 bedroom property and been sorely disappointed and that the agent had given out the wrong address as well. I had to take an hour out of my working day to attend this viewing, to not even step foot in the property due to this incompetence on Streets Aheads' part. Not impressed at all.

Eleanor · 22 May 2023

★★★★★ 3/5

Google

Looks like it depends who you deal with when it comes to this branch. From my experience, the only time they tried to contact me was when they they had to get rid of a very poorly maintained property which I have no idea of how they agreed to rent it in the first place. Even though they had other similar properties coming to the market, they never informed me about them and only showed me those crazy properties. On the other hand, my friend who was dealing with other guys in the same branch had a good experience. So it's a hit or miss. May be they just didn't like me

Mouhamad · 22 May 2023

★★★★★ 5/5

Trustpilot

Michael Poole were efficient and professional

Michael Poole were efficient and professional. They kept us informed at each step and we felt they had our interests at heart. Nothing was a problem even though we experienced delays but they were helpful and pleasant. We look forward to working with them again.

Mrs · 5 February 2026

★★★★★ 1/5

Google

I must have enquired about a property or signed up via Zoopla at some point about 2 months ago and this estate agents just will not leave me alone, I receive approx 6-10 emails a day from various estate agents and phone calls daily even though I have blocked their number they call me from other numbers. I have unsubscribed please stop contacting me it’s doing too much and so annoying

Julia · 22 May 2025

★★★★★ 5/5

Trustpilot

Marion and team

Marion and team. First class

Chris · 17 November 2025

★★★★★ 5/5

Google

I had the pleasure of speaking with Judy Fox, she helped me to find my dream property and was a delight throughout the process. Thank you to Judy and the team.

Liam · 15 May 2023

★★★★★ 5/5

Trustpilot

Excellent service via Stacey on the…

Excellent service via Stacey on the purchase of my new home, kept me regularly informed with updates & was always very pleasant. If I should want to sell in the future i would definitely be choosing them. Thank you.

Julie · 15 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Molly and her team managed the selling of my property. The communication and advice throughout was excellent. Highly recommend. Thank you again Molly

Laura · 25 April 2025

★★★★★ 5/5

Google

Catherine has been brilliant and a breath of fresh air compared to all the other agencies we’ve been too. She had been helping us find the perfect home for a good few months pre and post lockdown and listened to our exact needs and delivered!! We got a viewing before the house went public and we are so glad that she reached out and told us about the property ahead of the market!! Couldn’t be more grateful!!

Jesse · 22 May 2021

★★★★★ 1/5

Google

Do not rent, buy or sell through this branch. From the first viewing we were meant to have, to then moving out, it has been a constant nightmare surrounded by incompetence. On what was meant to be our first viewing, they didn't have the keys to the property. This was less of an issue for us, who lived in Croydon and could visit again the day after, but we felt for the two elderly ladies who had travelled all the way from Bethnal Green and were then turned away. They then failed to put the conditions of the offer to our landlord. We asked for a floodlight to be installed outside for security reasons, and blinds to be installed. Both were simple requests, and both part of the formal, legal offer and yet the landlord was completely unaware. And then when we moved out they gave us a date to leave by, and which we had mentioned to our new landlord, only to then say this was only a potential date and again the landlord was unaware. They were happy to charge two sets of referencing fees and what not, but couldn't even be bothered to get two sets of keys cut! As for the agent herself (Lynsey), as soon as the contract was signed she wasn't bothered and stopped responding! Instead it was passed to some admin person, and even as a courtesy she had no interest. And the manager, George, was also incredibly rude. We had a simple question for the new tenants, but as we were old customers moving on he couldn't care less. We will at some point be complaining to their head office. Don't waste your time.

Pav · 22 May 2020

★★★★★ 5/5

Google

I am amazed with the services of Street Ahead. Rayaan Hafeez from Street Ahead and team help me finding the property which is most suitable for me. Rayaan was in touch with me throughout the process of house hunt. He understood my requirement and preference of property very quickly and presented properties only to my interest. he was very instrumental at all the stages, he made sure I get the property of my choice. I would like to thanks him and his team for the wonderful efforts they made to make sure I get the properties which suites to my requirement. I would recommend to use Street Ahead services, if you are looking for a property.

Manish · 22 May 2020

★★★★★ 1/5

Google

My recent experience with this branch when purchasing a property has been the worst I have ever had. The property was misrepresented from the initial viewing and throughout the sale. The lease details, the position of the seller, the history of the marketing and future timescales were complete lies which were discovered later on. The result of the transaction was that nothing happened for 8 weeks, the sale moved nowhere and the seller ended up reducing his property from 250k to 180k, i can only imagine how much money their client has lost due to their incapability to manage a sale, poor advice and blatant deception. Danny Midani is the branch manager who dealt with the seller, he did not add an ounce of value to the transaction and the lies (it may have been cluelessness) came from a negotiator called Jo. I welcome, with pleasure, a challenge to my comments by streets ahead and have proof of all the above, I will be proceeding with a formal complaint to the company and thankfully another property.

Julian · 22 May 2020

★★★★★ 5/5

Google

Because this is the first time that my wife and I want to buy a house, So we are very confused about many things. Lucy is very helpful to us! She answered our questions with great enthusiasm and patience from beginning to end and met our requirements one by one. I think Lucy even did a lot of extra work for us! My wife and I are very grateful to Lucy for her help.I'm sure Lucy is the most responsible agent I've ever seen! Thanks again Lucy!

Walter · 22 May 2020

★★★★★ 5/5

Google

Went though a lot of viewings and dealt with a lot of different letting agencies. So it was nice to go through a letting agency who knows what they're doing. Stefanie was amazing! Friendly, fast responses and extremely helpful throughout the whole journey. She help me find the perfect place for my partner and I. She made the process of finding a place extremely simple and stress free. She managed to book us in for a last minute booking, on the day. We put in our interest and later that day we heard back with the good news! Overall, it was a very good experience.

Emily · 22 May 2020

★★★★★ 5/5

Google

I have been searching for a place for a month and had to deal with quite a few agents. But Rayaan Hafeez was spot on for my requirement and all the three houses he showed me were good. I was stuck on the first property he showed me and finally got it! The referencing and agreement process was smooth and I should thank Zeenat for the same. I loved the digital process and everything was so transparent and smooth. Thanks for helping me find a nice place. Looking forward for more support.

Kiran · 22 May 2020

★★★★★ 5/5

Trustpilot

Really pleased with this company

Such a lovely,helpful estate agents,especially Helen and Jack who were always happy to help and extremely efficient.I would highly recommend this company.

Margaret · 9 April 2025

★★★★★ 5/5

Google

Couldn’t ask for a better service Suzzannah and her team managed to find tenants and move the tenants in within 10 days! Special thanks to Suzzannah for all the hard work and making it all happen given such a short period of time.

Kozsheen · 22 May 2024

★★★★★ 4/5

Google

Stephen was brilliant but previous dealings with them. That was over 10 yrs ago now though so hopefully, they've improved

Jonathan · 8 November 2023