Trusted Agent profile · Middlesbrough
★★★★★
261 reviews across 2 platforms
64-66 Borough Road, Middlesbrough, TS1 2JH
Michael Poole's office in Middlesbrough, at 64-66 Borough Road, is rated 4.2 out of 5 across 261 reviews on two platforms, including 151 Google reviews rated 4.1.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
Googlethis was the first time I had used an estate agent and I'm glad it was Michael Poole. From the first time I called them they were so professional. No sooner was the property put on the market than we started getting calls to let us know that people were viewing and we got feedback regularly to let us know what had been said about the property. Many thanks to Connor, Maria and Georgina for their outstanding service.
4/5
TrustpilotStacey and Leanne were both great
Stacey and Leanne were both great, always available to provide a feedback and an update throughout the process of the purchase. They called and kept me informed throughout. Thank you so much for making the process as smooth as possible.I highly recommended them
5/5
GoogleAbsolutely brilliant agency. Positive, understanding and genuinely caring. Craig went above and beyond to help us buy our first home.
Thank you very much! This kind of feedback brightens our day; thank you for taking the time to write it.
1/5
GoogleConstantly trying to get in touch multiple times for properties we were very keen on, only to get either no response, a call back within an unreasonable timeframe (i.e. after 5pm when I make contact 9/10am that same day, after I've already booked other viewings), or only a response to find out the house I was interested in and wanted to offer on was already sold. We are not even getting a chance to go view these houses when we make the initial early contact because there's just no response or sense of urgency, even though we have sold our house, are chain free and basically ready to go. Very disheartening and frustrating from a buyer's point of view.NegativeResponsiveness
Hi Ishara, I'm terribly sorry to hear this. Could you please send me over a quick email outlining the properties you were interested in & who you dealt with. My email is chloe.churchill@michaelpoole.co.uk - I can look at this in more detail with the team to understand what has happened here.
5/5
GoogleWe bought our house through Michael Poole 4 years ago and then 2 years ago I entered a competition thinking no-one ever wins....well I was the lucky winner. Due to covid we have only just been able to book the prize which was an overnight stay at Rockcliffe Hall with evening meals and breakfast. Included in this was £150 spending money to which I would like to say Michael Poole have been amazing. Thankyou so much for your generosity and keeping in touch throughout ❤ we can't wait to go and get pampered.PositiveProfessionalism
Thank you for your lovely review Jackie. We hope you have an amazing night in Rockcliffe Hall!
5/5
GoogleWould highly recommend anyone to use Micheal Poole. Especially going through Aslan he is amazing and made everything very stress free for me finding our home for me and my family.
5/5
TrustpilotI have used Michael Poole a number of…
I have used Michael Poole a number of times for both letting and sales. Stacey and the team in Ingleby branch provide an excellent professional and friendly service going above and beyond to help. Thank you
5/5
TrustpilotHouse sale
Very professional from the onset. Due diligence done regarding the property. First class service. Kept us informed every step of the way ensuring a smooth process.
5/5
GoogleAslan at Michael Poole was professional, helpful, and made the moving-in process smooth. Highly recommend.
Thank you, Yazan, for your kind words. We’re delighted to hear that Aslan made your move smooth and stress-free. Your recommendation means a lot, and we’ll be sure to pass on your feedback to him.✨
5/5
GoogleI would highly recommend Michael Poole. I used the Middlesbrough office for a sale and purchase and found them excellent throughout. The communication was consistently good. Their responsiveness to my initial enquiry, advice on market price, photos and marketing information and commitment to the transaction was very impressive and really helped relieved the inevitable stress of moving house.
Thank you very much, Leah! This kind of feedback brightens the team's day; thank you for taking the time to write it.
1/5
GoogleTerrible service. Valued a property for my mother and it was evident the valuer was either underqualified or tried to low ball to secure an easy sale. My opinion it was the latter. The property eventually sold for 20% more than what your agent wanted to market it at.
I apologise for any inconvenience you experienced. Our goal is to provide accurate property valuations, and I’m sorry if you feel this didn’t happen in this case. If you have any further concerns, please feel free to reach out, and we’ll do our best to address them. Thank you for your feedback! 😊🏠 …
5/5
GoogleThis was my first experience of Michael Poole & I was very pleased with the service. I was kept informed at every stage of the selling process, by telephone, text and/or email. Text notifications in advance of every viewing was very helpful indeed. Everyone I had dealings with were most helpful, going beyond their remit on several occasions & I'd like to take this opportunity to thank Maria specifically for her advice.
1/5
TrustpilotWhere do I start
Where do I start! I thought I was been pursued by bailiffs than an estate agent! Very pressured forceful, threatening way of sales and very very unprofessional! The property and Lettings market is moving fast paced because of these pressured and harassed agents! These people have no consideration that moving home and choosing a home is the biggest decision anyone will ever make! These sharks need to give tenants, and buyers breathing space and consideration that potential clients have busy work lifes and can not always respond to they pressured deadlines! Made by who ever the agent is!!! Unbelievable poor poor experience with pooles! Shame on you!
Hi Tina, I'm terribly sorry to hear about your recent experience with Michael Poole. Could I please ask for a bit more information so I can circulate this to management. Could you let me know which branch you dealt with? Thank you,ChloeMichael Poole Estate & Lettings Agents
5/5
GoogleMaria of Michael Poole, Middlesbrough has been very helpful during the sale of our parents house. Keeping in contact with updates all through the sale, would definitely recommend Michael Poole. Sue & LizPositiveProfessionalism
Thank you so much, we really appreciate this!
5/5
GoogleGreat service, very professional and helpful throughout the process. Highly recommend.
Thank you so much for your kind words, Beth 😊. We’re delighted to hear you found our service professional and helpful throughout your journey. Your recommendation means a lot to the Middlesbrough team - thank you for choosing Michael Poole Estate Agents 🏡 …
1/5
TrustpilotUnresponsive, unprofessional.
I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!
Hi Jude, I am sorry to hear about your recent experience. Please could you provide the following information so I can look into this in more detail: the branch you contacted, the person you spoke to & the property in question.
5/5
TrustpilotHouse purchase
We have been very impressed with Michael Poole Estate Agents. They have been very efficient and helpful for us.
5/5
TrustpilotBarely did a thing
Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend
5/5
GoogleGreat service from this team selling my house
Thank you, Johnathan! We’re so pleased you were happy with the service from our Middlesbrough team💕 …
3/5
TrustpilotDisappointed
I have Been renting through MP for 9+ years but I had to leave due to
5/5
GoogleAlways found staff & company polite & informative throughout the sale of our property in these times of difficult circumstances. Many thanks to Maria & staff in concluding the sale.PositiveQuality
Thank you so much for taking the time to leave a review, David! It's truly appreciated.
5/5
TrustpilotThe staff are always very helpful
The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.
5/5
TrustpilotExcellent service via Stacey on the…
Excellent service via Stacey on the purchase of my new home, kept me regularly informed with updates & was always very pleasant.
5/5
TrustpilotSold my house in ingleby
Sold my house in ingleby, Stacey and Leanne were fantastic throughout the whole sale, any questions or queries I had they were more than happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Middlesbrough office has 261 reviews across two platforms: 151 on Google, 110 on Trustpilot (across the whole business).
Michael Poole Middlesbrough is rated 4.2 out of 5 across all 261 reviews, and 4.1 out of 5 on Google from 151 reviews.
Michael Poole Middlesbrough, 64-66 Borough Road, Middlesbrough, TS1 2JH.
