Trusted Agent profile · Middlesbrough
★★★★★
261 reviews across 2 platforms
64-66 Borough Road, Middlesbrough, TS1 2JH
Michael Poole's office in Middlesbrough, at 64-66 Borough Road, is rated 4.2 out of 5 across 261 reviews on two platforms, including 151 Google reviews rated 4.1.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotMichael Poole have been excellent.
Michael Poole have been excellent throughout my house purchase. Jack has kept me updated along the way. It was lovely to receive a welcome pack when I collected my keys of tea, washing kit etc which are staples of when you set a house up. Thoroughly reccomend.
5/5
GoogleThe sale of my late brother in laws property was dealt with by Craig at Who made the process easy to understand and was carried out with courtesty and understanding. Many thanks . M. Downey
Thank you, Maureen. We appreciate you leaving this lovely review for us, I will make sure Craig is made aware of such positive feedback :)
1/5
GoogleAbsolutely terrible estate agents, completely unprofessional and a total waste of time. They dragged me along for 8 months, and now they say it might take another 3, 4 months to complete a property purchase. …
Hi Bani, Thank you for taking the time to leave your feedback. We’re very sorry to hear … More
5/5
TrustpilotSarah Jarvis made the whole process of…
Sarah Jarvis made the whole process of moving smooth and was really helpful throughout
5/5
TrustpilotReally helpful sorted the job for me…
Really helpful sorted the job for me highly recommended thanks Debbie
1/5
GoogleMiddlesbrough branch- This estate agency treats people looking for tenancy as dirt. The would keep you in dark and are not at all reliable. Would not tell you any probable timeline for start of tenancy/moving but will advertise the property as immediately available. After weeks of chasing phone calls, online viewing, tenancy application and going through the secret lottery of choosing the prospective tenant, they took holding deposit, did references and one about week before moving date withdrew tenancy paperwork citing landlord wants to sell. I was left dumbstruck...My whole joining week of the new job was spent in finding a place to rent. Time wasters.....They do not value the time for renters.
Hi Anip, I'm terribly sorry to hear this. Could you please send a quick email outlining who you dealt with? The email is rosie.dowd@michaelpoole.co.uk - If you pop us an email, we can look at this in more detail with the team to understand what has happened here.
5/5
GoogleTom, Craig and Sophie provided a first class experience which led to a sale in less than 24 hours. We had to push our timeline up to enable a quick sale to not lose out on a property. Tom re-arranged his diary to accommodate us in a quick fashion for initial valuation. Craig had the marketing team quickly produce the marketing material for the property.
Thank you for your kind words, David! We’re thrilled that Tom, Craig, and Sophie provided a first-class experience and helped secure a quick sale for you. Our team is committed to accommodating our client’s needs, and we’re delighted that you were able to move forward swiftly.
5/5
GoogleWhat a smooth and professional process renting my new home. Particularly Oliver who helped every single step of the way and dealt with any request I may of had. Thank you!
5/5
TrustpilotDannielle was very helpful and friendly…
Dannielle was very helpful and friendly and made my experience smooth and non-stressful. Thank you Dannielle! You are the best :)
5/5
GoogleMany thanks to Dannielle for professional help during a recent house transaction and also wish Judy all the best after many years of great service and support.
Thank you, so much! We're happy to have helped. Thanks for taking the time to leave us some feedback, it means a lot to the team.
1/5
GoogleReally poor service we went there to search a property and consulted a person over there but they never called us called the one twice but he just said I am working on it I can show you some properties but I have called you never contacted us it was really poor service I really don’t like this behaviour
1/5
GoogleGlad I didn't put my house on the market with Michael Poole, they don't answer the phone ever, tried 4 branches all the same, they send you a text message asking what properties you wish to view, we had 5 that we liked, and they have not replied even after I asked a guy in the lettings department to try for us 3 hours later, he said he would get in touch with the 4 branches and chase them up, heard absolutely nothing back, how o earth are you supposed to sell your house if they don't respond to your request, dreadful service
Hello, Jane. I'm sorry to hear about your recent experience. This is not how we want our customers to feel. I've informed management and the workers of this criticism.
1/5
GoogleThey put a house on Rightmove mid bank holiday weekend (who on earth was in the office on a Sunday?) I applied online to see it, the earliest day anyone could possibly have seen it was Tuesday. Tuesday, no-one answering the phone or email. Finally after only five hours, spoke to someone about another property. She told me the one I was really interested in, see above, had had the VERY FIRST offer accepted. Surely they are open to other/higher offers? Said I. No. If I was a vendor and agents were blocking chance of higher offers, I'd be pretty annoyed.
Hello, Lynn. I'm sorry to hear about your recent experience. This is not how we want our customers to feel. I've informed management of this criticism.
1/5
GoogleVery unhelpful staff. No regard for customers. Enquired for several homes to let on both their website and right move. No one spoke to seemed interested in either arranging a viewing or getting back to me. Why bother advertising these homes to let if you can't be bothered to deal with a potential tenant? When Mr Michael Poole himself run the estate agent, he was very professional and cared about customers back in the day. Its shameful how unprofessional the lettings team treat potential tenants. Absolute waste of time. I hope the landlords find out what you lot are like.
Hello, Francheska. I'm sorry to hear about your recent experience. This is not how we want our customers to feel. I've informed management of this criticism.
5/5
TrustpilotGreat experience
Aslan was amazing at helping me find a property quickly and moved in easily. Very informative, fast replies and overall very helpful.
5/5
GoogleSophie was brilliant in keeping up to date on the progress of our purchase. Very helpful and professional throughout, going above and beyond to help customers! Thank you
Thank you very much, Ahsan this kind of feedback means so much to us; thank you for taking the time to write it.
5/5
TrustpilotA huge thank you to you Victoria.
A challenging number of months but we got there in the end! You have been fantastic throughout. From start to finish your communication was exceptional, always available to help and always kept us well informed throughout what proved to be quite a testing sale, not through the fault of yourselves but down to the difficult personal situation we found ourselves in.
5/5
TrustpilotExcellent service
Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us.
5/5
GoogleI had the pleasure of speaking with Judy Fox, she helped me to find my dream property and was a delight throughout the process. Thank you to Judy and the team.
Thank you Liam, we appreciate it!
5/5
TrustpilotMichael Poole were efficient and professional
Michael Poole were efficient and professional. They kept us informed at each step and we felt they had our interests at heart. Nothing was a problem even though we experienced delays but they were helpful and pleasant. We look forward to working with them again.
5/5
TrustpilotMarion and team
Marion and team. First class
5/5
GoogleWe’ve had a very positive experience with Michael Poole. They helped us sell our house within 2 weeks of it hitting the market. Everyone involved was professional and always happy to help us. We would definitely recommend them.
Thank you, Lynn, for your fantastic review! We're so pleased to hear you had such a positive experience and that we were able to help sell your home so quickly. It's great to know our team’s professionalism and support made a difference. Your recommendation means a lot to us, thank you again
4/5
GoogleStephen was brilliant but previous dealings with them. That was over 10 yrs ago now though so hopefully, they've improved
Thank you very much, Jonathan this kind of feedback means so much to the team.
5/5
GoogleWould highly recommend using Michael Poole, Middlesbrough Branch. Craig and the team went above and beyond with the sale. Thanks.
Thank you so much, Adam! This bit of feedback means a lot to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Middlesbrough office has 261 reviews across two platforms: 151 on Google, 110 on Trustpilot (across the whole business).
Michael Poole Middlesbrough is rated 4.2 out of 5 across all 261 reviews, and 4.1 out of 5 on Google from 151 reviews.
Michael Poole Middlesbrough, 64-66 Borough Road, Middlesbrough, TS1 2JH.
