Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you to all the team! Me and my Wife had our house on the market for months with a terrible local agent! After our experience with Manners and Harrison we have told all our friends and family about you all. Kept us up to date and we’ve finally exchanged and move in a few days! Only took Lizzie and the team three weeks to find our Buyer, Outstanding girls honestly! Thanks again and Merry Christmas From Gary & Anne
Gary · 24 October 2019
Agent replied · 22 October 2024
Hello Gary,
We are thrilled to hear that we could help you and Anne with the move in such a quick and efficient time. We are so thankful that you would recommend us to your friends and family and thank you also for taking your time to post such a lovely review about our branch.
★★★★★ 5/5
GoogleMaking a big move from South Yorkshire to the area has been stressful, but Claire has absorbed so much of the stress. From leaflet dropping in our desired areas and negotiating us the best deal. 5* for Marton! X
Janet · 11 February 2026
Agent replied · 11 October 2026
Thank you so much for choosing Marton for your move! We're thrilled to hear that Claire's hard work and dedication helped ease the stress of your big move. We'll make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHannah has been amazing in securing our mortgage offer and has kept us well informed at every stage of the process. Thank you for all your advice, dedication and support we can’t thank you enough. Lisa and Anna Cunnington
Robert · 24 July 2024
Agent replied · 22 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Robert. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur mortgage advisor Hannah has been amazing with all of our queries and chasing things up for us. We recommend Hannah and the team to everyone as we’ve had nothing but quality customer service. Looking forward to getting the keys. Thank you Hannah.
Grace · 22 July 2025
★★★★★ 5/5
GoogleI had a fantastic experience with Manners & Harrison in Marton. The team was professional, friendly, and always kept me updated throughout the process. They made everything straightforward and stress-free, and I really appreciated their attention to detail and great customer service. Highly recommend to anyone looking to buy or sell in the area.
Oliver · 1 September 2025
Agent replied · 8 September 2025
Thank you for your kind words and recommendation! We strive to provide top-notch service and are thrilled to hear we met your expectations. Our team is dedicated to making the buying or selling process as stress-free as possible. Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleWe recently used Hannah Smith as our mortgage advisor and we couldn’t recommend her more highly. She is knowledgeable, friendly and makes you feel as though no question is a stupid question!
As second time buyers with very little knowledge of the process and what to expect Hannah’s knowledge and patience is second to none! We can’t thank her enough for making the process as easy and stress free as she could!
Esmie · 8 January 2025
Agent replied · 9 January 2025
Thank you Esmie for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe closed yesterday on our first home, and we couldn't have done it without the help of our advisor Hannah. She went above and beyond and made the process so much easier. She answered every question, communication was exceptional, advice was always given and anything we weren't sure on or had any issues with she explained and broke it down for us.
Although we weren't local, we were always kept in the loop via phone call, email etc. Hannah always stepped in to help and was constantly willing to help throughout the entire buying process. Hannah made even the most stressful and time-consuming parts of the process feel positive and put our minds at ease. Overall, an amazing service from Hannah and I'm glad we went with the lifetime membership as it'll be a relief to know the service will be there if we ever buy again in the future. Thank you Hannah and Manners & Harrison.
Megan · 23 October 2023
★★★★★ 5/5
GoogleWe have recently moved into our forever home with the help of Laura Burford,
- mortgage advisor. Laura has been extremely patient and helpful over the 2 years it took us to find the right home. She kept in touch with us regularly in order to keep our records up to date and ready for when required. We have used Laura on more than one occasion due to her intelligence and professional manner. I will not hesitate to get back in touch with Laura again in future
Iram · 23 October 2023
★★★★★ 5/5
GoogleI have recently had life and critical illness protection sorted by Hannah Smith. This cover was completely customised as my job covers most but not all that was needed.
Hannah went through the application methodically confirming understanding at each stage before moving on, leaving me in no doubt what I was covered for.
I have also had a will through Manners and Harrison, again with Hannah; who made the process easy on both occasions.
My mortgage is due in just over a year and will be using her again, and highly recommend her services to anyone.
Matt · 23 October 2023
★★★★★ 5/5
GoogleCan’t recommend Emma White from Manners & Harrison enough, I’ve had amazing customer service from her. I’m a first time buyer and had no idea what the process was for applying for a mortgage. Emma was always extremely helpful and signposts everything so you know exactly what to expect or what the next steps of the process would be, she was always available if I needed to contact her for any reason, even out of working hours she would answer if she could and if not always contacted me back asap. She made me feel completely at ease and reassured throughout.
Rachel · 23 October 2023
★★★★★ 5/5
GoogleCouldn’t ask for a more lovely team to speak to, everyone in the office is so approachable and always do the most to make the stressful process of moving a breeze! A massive thank you to Ruth, my house sold in under 24 hours and she was fantastic at keeping us updated.
I’ve now both bought and sold a house through M&H and have had a great experience in both sides. I really appreciate the way they handled everything and would happily give them a call if we ever move again.
Thank you so much !
Hannah · 23 October 2023
★★★★★ 5/5
GoogleDecision in principle through to completion is stressful. You need a mortgage advisor, it's definitely worth it. I'm a first time buyer who isn't easily stressed and I already had a good understanding of what's needed to be done. I got my mortgage through Manners & Harrison in July, found a property to buy in October and I'm about to complete just before Christmas. It's sounds cliché to say that they fight your corner but they really do. It was urgent we got in before Christmas as my rental notice ends 31st December, they contacted the estate agents, seller and kept me on track. They also go through your insurance needs and explain everything clearly. I have briefly met some members of staff in passing and they all seem lovely. Hannah is our mortgage advisor who couldn't of been better. Always just a phone call or email away should you need anything. I thought, once we had the mortgage offer that was the end of talks with Hannah but she checked up on me in the late stages before exchange and essentially made exchange happen on time by getting in contact with the sellers estate agents and nudged things along where I couldn't. You can tell it's not just a job for Hannah, she really does care about getting you in your new home. Big thanks to Hannah and the team at Manners & Harrison for helping to make this happen. A nice Christmas bonus or a raise is needed.
Craig · 23 October 2023
★★★★★ 1/5
GoogleRude and not very nice
Denise · 11 September 2026
Agent replied · 11 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMoving house can be a daunting experiance especially trying to juggle work, family and living your best life, Emma, from Manners and Harrison was an absolute delight to deal with, excepional customer service from initial engagement right through to completion, she provided me with regular updates regarding my mortgage application and general progress of the sale. I would highly recommend Emma to others as her level of professionalism and consistency in her service has been a positive experiance overall.
Anthony · 23 October 2023
★★★★★ 5/5
GoogleOur experience with Manners and Harrison has been exceptional. Great service from Ruth, Claire and Luke. We went from listing to accepting an offer for our property in 9 days. Very professional and an excellent service.
Louisa · 11 January 2026
Agent replied · 11 October 2026
Thank you for your kind words! We are so glad to hear that you had an exceptional experience with our team. Providing great service and achieving quick results for our customers is what we strive for. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSophie Hewitson really had out backs through out the whole process. She was extremely helpful, always enthusiastic, pleasant and genuinely excited for us when our offer was accepted. After the property we originally wanted came back on the market she got us in first to view it which led to the eventual purchase of the property. I’d like to thank you Sophie on behalf of myself my partner and our little boy you have made us very happy.
Liam · 23 October 2023
★★★★★ 5/5
GoogleLuke came and valued our property. Turned up perfectly on time, even messaged ahead to say he was on route! Very polite and professional, gave great advice for our first time selling.
Anthony · 11 February 2026
Agent replied · 11 October 2026
Thank you for the kind words, we're thrilled that you had a positive experience with us! Our team prides ourselves on punctuality and providing exceptional service. We appreciate the opportunity to assist you in selling your property and wish you all the best! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCould not speak any higher of Emma, she genuinely has become a friend during the entire process. She was there any day any time to answer any questions (I had a 100 of them) over text or phone call. She really did take away all my stresses as a FTB, no question was silly. She even rang us after completion to check we were all settled in and happy. Thank you so so much Emma. Xx
Lauren · 22 September 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review Lauren! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHannah has been great at providing me with the help required for getting my first mortgage. Explains everything in a clear and easy to understand way. Would definitely recommend using Manners and Harrison to others. 5 star service.
Fisher · 26 March 2024
Agent replied · 22 October 2024
Fisher thank you for leaving us your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had my last 2 mortgages arranged by Hannah at Manners & Harrison, I couldn’t be happier & would definitely recommend 👌👍 …
Jonathan · 11 April 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! Hannah is thrilled to have been able to assist you with your mortgage needs and we're delighted to have earned your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy mortgage advisor Hannah was absolutely amazing, genuine, patient and trustworthy she has helped me purchase my first home, she had also explained each process step by step carefully any questions I had she always had an answer to them, amazing team!
M · 23 October 2023
Agent replied · 22 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe whole manners team overall and especially Ruth were brilliant from start to finish, kept me up to date and were always very prompt and clear with their communication. Would recommend them and definitely use again. Thanks for all your help.
Danny · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to manners and harrison crew , for helping to ease for my property purchase . Especially Sam and Ruth , were so excellent to keep their client dealing in highly transparent mean. Thank you all
Joseph · 26 January 2024
Agent replied · 22 October 2024
Hello Joseph, Wonderful to read your kind review and thank you for your 5*!
★★★★★ 5/5
GoogleCouldn’t recommend Emma white any higher! She has been amazing! . Friendly and professional gave me all the advice and supported me through buying our first home couldn’t have done it without her! Thank you Emma
Gemma · 26 January 2024
Agent replied · 22 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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