Manners & Harrison Marton reviews in Middlesbrough

★★★★★ 1/5

Google

Sadly, our experience with Manners & Harrison has been very disappointing. We had a viewing booked that I took a day off work for, only for nobody to turn up. We were later told this was because the correct phone number hadn’t been taken, so the viewing couldn’t be confirmed, which was frustrating and easily avoidable. We then made an offer on another property and never received a response at all. I appreciate it was below asking price, but some communication would have been expected. More recently, we believed we’d found our dream home. Our offer was accepted and the sale was agreed subject to contract, yet the property remained listed for sale for several weeks afterwards. This left me feeling quite unsure about where we stood. When our surveyor and solicitor later found that key paperwork wasn’t in place and highlighted a number of risks and red flags, it made me question why these issues hadn’t been identified before the property was marketed. We felt it was the right thing to do to share why we were withdrawing, only to see the property put back on the market the very same day. The listing now states “sold subject to contract” while also saying the seller is still accepting viewings, which feels confusing and misleading. We lost around £1,500 trying to purchase a property through this estate agent, and overall the experience has left me with serious concerns around communication, transparency, and due diligence.

Deanna · 11 February 2026

★★★★★ 5/5

Google

I had a really positive experience with Manners & Harrison in Marton and wouldn’t hesitate to recommend them. From the very beginning, the team were friendly, professional, and incredibly helpful. They kept me updated throughout the whole process and were always quick to answer any questions, which made everything feel much less stressful. Their knowledge of the local market really showed, and I felt confident that I was in good hands the entire time. Nothing ever felt like too much trouble, and they genuinely seemed to care about getting the best outcome for me rather than just rushing things through. Moving can be overwhelming, but their support, clear communication, and attention to detail made a huge difference. A big thank you to the Marton team for making the experience so smooth, I’d definitely use them again in the future.

Richy · 11 February 2026

★★★★★ 5/5

Google

I honestly can’t thank Manners and Harrison Estate Agents enough for the incredible service they provided. While this was my first time selling a home, I was understandably nervous going into the process, especially as I was going through it largely on my own while my partner was working away. From the very beginning, the team put me completely at ease. Their communication was exceptional, clear, reassuring, and consistent throughout. They were incredibly proactive, always keeping me updated, explaining everything step by step, and making sure I never felt overwhelmed or left in the dark. They went above and beyond to help me sell my home and were just as supportive when it came to finding and arranging viewings. Having that level of support made such a difference and really helped ease my stress during what could have been an incredibly challenging time. What truly stood out was how understanding, approachable, and genuinely supportive they were. They recognised how daunting the selling process can be, especially under my circumstances, and their reassurance meant more to me than I can say. I couldn’t be more grateful for their professionalism, care, and dedication, and I would wholeheartedly recommend Manners and Harrison to anyone looking to sell their home and wanting to feel supported every step of the way.

H · 11 February 2026

★★★★★ 5/5

Google

Hannah Smith dealt with myself, son and daughter-in-law and it was a very complex/ complicated case as there was 2 remortgages and a new mortgage to deal with. Hannah was brilliant and dealt with all the issues and problems associated with all 3 mortgages with such professionalism, her knowledge knows no bounds. She’s is always so friendly and happy and nothing is too much trouble. She certainly goes above and beyond. Thank you so much Hannah for making this stressful time so much easier.

Denise · 24 July 2024

★★★★★ 5/5

Google

I cannot thank Ruth enough for the incredible support she gave me throughout my sale progression. From the very start, she was professional, approachable, and consistently went above and beyond to make the process as smooth as possible. Ruth kept me updated at every stage, explaining things clearly and patiently whenever I had questions. What really stood out was her proactive approach, she was always one step ahead, chasing up details and ensuring that nothing fell through the cracks. I am so grateful for her dedication and would not hesitate to recommend Ruth to anyone looking for outstanding service during their sale. She is a real asset and turned what could have been a difficult process into a smooth and successful one.

H · 23 August 2025

★★★★★ 5/5

Google

The girls from Manners and Harrison are amazing! Especially Kay, Claire and Hannah who were more than helpful in my property purchase. Hannah Smith in particular was the best in finding me a great mortgage deal and I've got sorted in 2 months! Yes, 2 months! Although sometimes it may seem like forever, it was actually pretty quick if you think about it. Everything went smoothly and straightforward and I totally recommend their services xx

Betina · 23 August 2024

★★★★★ 5/5

Google

Hannah and her team helped us from start to finish. Hannah sorted all of our mortgage applications and life insurance and building and contents insurance. Hannah keeps you updated throughout the process and also lets you harass her with messages and emails when your worried without a single second thought. Manners and Harrison also give you a lifetime membership which also is amazing for future home moving and purchases! Hannah rang us on the day of completion to ensure we knew what happened next and kept us in the loop! I’d definitely recommend them.

Emily · 25 May 2024

★★★★★ 5/5

Google

Jamie made the purchase of my house so easy, smooth and hassle free. Helped me every step of the way, nothing was to much trouble. Absolutely brilliant service, will be back in 2yrs time for my next mortgage. Would reccomend to anyone! Great service 👏 …

Robert · 1 September 2025

★★★★★ 5/5

Google

Great all round experience, super efficient from the off and our advisor Hannah has been super helpful in our journey to buying our first home! Would highly recommend!

Holly · 11 February 2026

★★★★★ 5/5

Google

The whole team are lovely. Our experience in the world of selling and buying a houses is less stressful thanks to the support given. Everyone we speak to especially Claire has been fantastic at communicating and helping us navigate the process. We are impressed with the knowledge and contacts they have which has made it much easier for us and would recommend the services to others. Thank you for helping us along the way on our quest for the forever home 🏡

Tracy · 25 July 2025

★★★★★ 5/5

Google

I’d give more than 5* if it was possible, everyone couldn’t have helped anymore but a massive shoutout to Sam, she went above and beyond to get the purchase of our house to go through. Also a shoutout to Emma for guiding us throughout the whole process when we had no idea what we were doing. We can’t thank Sam and Emma enough. Can’t recommend them enough, everyone should use manners and Harrison Marton branch

Tom · 24 July 2024

★★★★★ 5/5

Google

Met Luke Weighill at a property I wanted to sell, he valued it, got the paperwork signed at the property and I handed the keys straight over. Luke got a buyer that same afternoon for the full asking price. Very happy with the service.

Ben · 11 September 2026

★★★★★ 5/5

Google

My partner and I have recently purchased our first house with help from Manners and Harrison. Hannah was a huge help and was always at hand to help us or answer any questions every step of the way. She immediately put our minds at ease and offered loads of helpful advice to help keep the process running smoothly. Cannot reccomend her enough!

Chris · 8 January 2025

★★★★★ 5/5

Google

Hannah was superb throughout the whole process, never left anything out and ensured everything was fully understood.

AVG · 11 April 2026

★★★★★ 5/5

Google

If you’re looking for a mortgage/remortgage then I highly recommend Emma White at Manners & Harrison. Truly world class service. Emma was always making sure I understood every step of the process, always gave me multiple options and managed my expectations with realistic advice. There was many complications around the type of property we wanted to purchase and as we were specific, it made Emma’s job more difficult. However you’d never have guessed that because she was brilliant - such a nice person to deal with. Cant truly articulate how great our experience has been with Emma and the Manners and Harrison team but my wife and I are incredibly grateful. Will be sharing with all friends and colleagues. Will 100% use again in the future.

Jknemma · 25 February 2024

★★★★★ 5/5

Google

Hannah has been amazing! She's been so helpful and I would definitely recommend her to everyone!

Lauren · 11 April 2026

★★★★★ 5/5

Google

Claire came to value our house and it was valued 20-30,000 higher than other estate agents. The house was put up for sale and sold 3 days later, pretty close to the asking price 🙂 Highly recommend 👍🏼

Pip · 4 October 2026

★★★★★ 5/5

Google

Thank you to Emma White for making our first buyer experience so much easier! At the beginning, Emma took the time to get to know us both and understand our situation. She explained everything we needed to know thoroughly, answered all of our questions and made the whole process feel a lot less daunting than it did before we had our first meeting. As offers started to be submitted, we knew that Emma was only a phone call away if needed. The combination of knowledge, professionalism and enthusiasm makes for a fantastic customer experience from enquiring to completion. Thanks again Emma!

Ben · 26 January 2024

★★★★★ 5/5

Google

I came to Emma to get a mortgage after been told I'd never be able to get one been so young, single and self employed. Well Emma proved them all wrong. She had a mortgage in principle with in an hour. With an offer I thought I'd never be able to get. Service was 5 star from start to finish! I couldn't recommend Emma enough. Half way through my mortgage process the rates dropped and she was able to secure a better rate I was amazed ! I couldn't recommend a better person to help you get ok the property ladder Thank you again !

Tom · 26 January 2024

★★★★★ 5/5

Google

From the first consultation to the final handshake, Emma redefined what it means to be an outstanding mortgage advisor. Her in-depth knowledge of the industry, coupled with an unwavering commitment to my needs, was nothing short of extraordinary. Not only did Emma provide clear, concise explanations at every turn, but they also demonstrated an impressive ability to navigate the often-complex world of mortgage financing. Their guidance was invaluable in helping me secure a mortgage that fit my unique situation and financial goals. What truly sets Emma apart is her exceptional customer service. They were always available to answer questions, no matter how small, and made me feel like a valued client rather than just another transaction. Their patience, empathy, and ability to demystify the intricacies of mortgage lending were remarkable. Thanks to Emma, what I anticipated to be a stressful journey turned into a seamless and surprisingly enjoyable experience. Their professionalism, expertise, and genuine care for clients are qualities that any organization would be lucky to have. I wholeheartedly recommend Emma for any recognition or promotion within the industry. They are not just a credit to your team, but a true gem in the mortgage advising world!

Michael · 26 January 2024

★★★★★ 5/5

Google

Claire and her team at Manners and Harrison Marton were absolutely lovely. They went above and beyond to find a place that met all our needs when we were looking to buy our new home. Can’t recommend them enough!

Jenny · 1 September 2025

★★★★★ 5/5

Google

Absolutely amazing personal service received by Emma White from day one she helped us in every way possible from getting our mortgage in place to us putting an offer in on a property and right up to the day we collected our keys 🔑 we will definitely be recommending Emma to any of our family and friends , we couldn’t be happier 🙂 December 2023, Yet again Emma was truly amazing, she helped me at a time I really needed it and didn’t think my outcome was going to be possible but she went through everything step by step to get me my mortgage and went over and above I would recommend her services over and over, I’ve collected the keys to my new home and honestly couldn’t have done it without Emma 😊

Emma · 27 December 2023

★★★★★ 5/5

Google

We can’t thank Emma White (our mortgage advisor) enough for all the help she has given us during the process of buying a home. As well as mortgage advice, Emma helped us through insurance options too! Also, Emma’s warm nature meant that we as first time buyers felt confident to ask her many questions. And on completion morning Emma rang to ensure we were prepared for the day ahead. We were always amazed at how professional Emma was by her rapid responses and how quickly she would get things done! Overall, Emma is a fantastic mortgage advisor who gets stuff done! She is simply great at her job!

Heena · 27 December 2023

★★★★★ 5/5

Google

I honestly can’t thank Emma and the team at Manners & Harrison enough. Emma was brilliant from the very start. She is super knowledgeable and knows her products and how they all cater for each individual circumstance. Always patient, and really took the time to explain everything clearly. She made the whole mortgage process so much less stressful and was always just a phone call or email away whenever I had a question (which was often btw)! The rest of the team in the office were just as lovely, always friendly, welcoming, and genuinely happy to help. It really felt like they all went out of their way to make sure things ran smoothly for me, and that kind of support makes such a difference. If you’re looking for a team that actually cares and will guide you every step of the way, I wouldn’t go anywhere else. Massive thank you to Emma and everyone at Manners & Harrison, you’ve been amazing!

Bilal · 25 April 2025