Trusted Agent profile · Mid Sussex

Henry Adams Haywards Heath reviews in Mid Sussex

★★★★★ Great

321 reviews across 3 platforms

1 Park Parade, South Road, Haywards Heath, West Sussex, RH16 4LX, Mid Sussex, RH16 4LX

Henry Adams's office in Mid Sussex, at 1 Park Parade, is rated 4.3 out of 5 across 321 reviews on three platforms, including 121 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Henry Adams won in 2026.

Google logo

5.0 / 5

121

Reviews on Google

This office

Yell logo

5.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

198

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.

5/5

Trustpilot

Henry Adams Estate Agents Storrington Lettings Department

I am using Henry Adams Estate Agents Lettings Department in Storrington to manage a property and my experience has been very very good. They have been extremely professional and thorough from advertising the property promptly and accurately, to doing viewings and helping me to find a great tenant quickly.On every occasion that I have liaised with them they have been good at communication, professional, and very reliable. I believe they provide a great service and good value for money.They always responded to my questions promptly and are quick to help the tenant if there are any questions or issues. Nothing has been too much trouble.I would highly recommended them and the Lettings team in Storrington.

Mark · 1 October 2022

5/5

Google

Courteous, efficient and sensitive to the needs of the individual. Thank you Melissa Twinn for your help.

Alan · 25 October 2017

Agent replied · 23 October 2024

Hi Alan, we are so pleased you had a great experience with our lettings team at Haywards Heath and thank you for taking the time to give us your feedback!

5/5

Google

Bethanie Pickup has always been most careful in dealing with the property that I own. I have full confidence in her ability to deal with whatever issues arise. She is always friendly and cheerful.

Monica · 24 October 2023

Agent replied · 23 October 2024

Thank you so much Monica!

5/5

Google

The team at Henry Adams have been excellent from my first contact - friendly, knowledgeable, efficient and prompt. I have full confidence they will manage the letting of our house without issue. Highly recommended!

Stuart · 24 October 2023

Agent replied · 23 October 2024

Thank you so much Stuart, this is much appreciated.

5/5

Google

Paul, Melissa and the wider team at Henry Adams were unfailingly polite and helpful even when things got a bit complicated. They were quick to respond and happy to suggest ways to resolve things. We would absolutely use them again and recommend them without hesitation. Thanks so much for all your help.PositiveResponsiveness, Professionalism

Rachel · 24 October 2021

Agent replied · 23 October 2024

Thank you so much Rachel, we really appreciate your review.

5/5

Google

Henry Adams have been brilliant, really supportive and always on hand when needed for questions big or small! As managing agents of a flat owned by my family, they've really made the letting process easy and enjoyable despite some set backs along the way (at no fault of their own!) Melissa and Jade keep in touch at all times and it's greatly appreciated.

Amber · 25 October 2017

Agent replied · 23 October 2024

Thanks for the kind comments and feedback Amber.

5/5

Trustpilot

Rachel Mills from Bognor agency

Very lovely woman who take care of me with my renting!So supportive and helpful!If you with Henry Adams agency ask for Rachel for lettings and any thing else!Ewa

Ewa · 29 January 2024

Agent replied · 24 October 2024

Hi Ewa, thank you for your 5 star review of Rachel at our Bognor Regis lettings office - I will be sure to pass this onto her!

1/5

Trustpilot

Bidding on a house

Went to view a property priced at £1450 a month, absolutely loved it, it was perfect and seemed promising. It all felt like false advertising especially when I went to place my application, I was given an opportunity to basically bid on the house by upping the offer for rent a month? How ridiculous! No one should have to bid on a house to get a higher chance to be accepted. Especially when everyone is struggling for money. The owner took a higher offer of course and the company were useless at letting us know. Not a professional setting at all. Ridiculous

Bob · 25 March 2022

5/5

Trustpilot

Peace of Mind and Practicality

As we live in France, we have Henry Adams to take care of our apartment in the UK and they have been so very well for ten years. The service is excellent and their management more than anything provides peace of mind - they have always been able to find good tenants quickly. Any maintenance issues are sorted out without delay from their raft of electricians, plumbers, handymen etc. Thoroughly recommend.

Brian · 18 March 2023

5/5

Trustpilot

I want to say big Thank You to Charlie…

I want to say big Thank You to Charlie Salter for helping me to find the property for rent.Thank you Charlie well Done!

Dumitru · 7 March 2023

5/5

Google

Awesome agents and in some ways the service is tailored to your exact requirements as they truly listen to them and only share with you the suitable properties. Great team and super efficient with the entire process. Thank you sincerely Melissa.

Amon · 24 October 2022

Agent replied · 23 October 2024

Thanks Amon for your lovely review. We pride ourselves on being able to provide a service for each customer to best suits their needs.

1/5

Trustpilot

An experience to be forgotten

An experience to be forgotten. Spare yourself the "how not to service a customer" experience and rather don't engage with this awful agency. Care is not in their vocabulary.

Doug · 7 May 2022

5/5

Trustpilot

I'm so glad.....

I'm so glad about to met the right letting agent at a right time. Massive thank should goes to Alex Bush at Storrington branch who helped me to get this lovely new home. The team is very friendly and helpful at every step.

Asiri · 17 September 2024

5/5

Google

I have dealt with Henry Adams in Haywards Heath for a few years now and always find them excellent to work with. Everyone in the office is very personable and their communication levels are very high which I find very important. They offer everything I would expect and need when selling or renting my property.

Rob · 25 October 2019

Agent replied · 23 October 2024

Thank you so much for reviewing us, we really appreciate it.

5/5

Google

Jade, Jane and Co at Henry Adams Haywards Heath have been very professional, reliable and friendly throughout their time selling my property. Most importantly for me, they have acted with integrity throughout - as I said to them recently, they are so straight forward, honest and professional that you forget that they are Estate Agents!

Nfj · 25 October 2018

Agent replied · 23 October 2024

Thank you for your review!

5/5

Google

We are over the moon with the service we have received from Henry Adams. Certainly the best agents we have ever worked with. Couldn’t recommend them enough. All members of the team were extremely helpful, communicative and responsive. Thank you for all your hard work!

Georgina · 24 October 2021

Agent replied · 23 October 2024

Thank you so much for your review Georgina, much appreciated.

1/5

Trustpilot

AWFUL

AWFUL - WOLVES - harassed me during lockdown in 2021 - TRAVEL and TOURISM sector did not need this ontop of everything else going on - pushed me out in the end - judged and assumed but only made and ass out of themselves. What goes around comes around Emily! AND after I upscaled the damp apartment and garden the landlord put the rent up! Hang your heads in shame! Not even worthy of a 1 star!

Donna · 25 September 2021

5/5

Google

Henry Adams Haywards Heath are by far the best letting agency. Melissa & Team have always been very efficient and are a pleasure to deal with. I was extremely nervous about renting out my property but I now look back and wonder what I was so worried about. :-D

Stephanie · 24 October 2020

Agent replied · 23 October 2024

It's so good to hear that Stephanie, so glad we made your nerves disappear!

1/5

Trustpilot

Seem good at first but then cracks appear quick

They seem really good at first, but then as weeks and months go by, you notice malicious and incompetent behaviour.They never seem to get my email correct, especially upon needing my deposit back. They visit your flat while you’re away despite you asking them not to (illegal), and when you visit the office, you see why they are less diligent. Fortunately I won’t have to use these again. Disappointed basically.

David · 31 July 2022

1/5

Trustpilot

Bad attitude for buyer and seller …

My husband and I want to relocate from Suffolk to the South Downs snd I wanted to view a property. Henry Adam’s were obstructive snd unhelpful (not great for the seller) and when I did get to view the property were rushing me round the house. Two days later I asked to have a second viewing. I was rushed round the property in 20 minutes. Not a very professional attitude / the house was selling for 830k and they expected me to make a decision in less than an hour. Bad attitude!

Andrea · 9 November 2020

5/5

Google

We are so lucky we found Henry Adams agency, as they made our move easy. They are very helpful and responsive which makes working with them a pleasure! I would definitely recommend them!PositiveResponsiveness, Quality, Professionalism

Nikola · 24 October 2022

Agent replied · 23 October 2024

Thank you so much Nikola!

1/5

Trustpilot

It can't be any better than 1 star.

It can't be any better than 1 star.As soon as you sign that tenancy contract they disappear...No response to any requests. When you start dropping F bombs they may come back with some annual leave or story, etc.Very poor service. I basically repair things on my own cost as asking them about anything is a big deal.You won't get far running business like this. I feel sorry for the guy who owns the agency as those people don't do their job even at a minimum level.Dude, if you see this - you need to let go some people...

Adam · 20 August 2020

5/5

Google

Beth has always been so helpful and professional. Nothing has ever been too much trouble for her. Can highly recommend Henry Adams!

Janet · 24 October 2023

Agent replied · 23 October 2024

Thank you so much Janet!

5/5

Trustpilot

Henry Adams Storrington

Henry Adams Storrington, what can I say expect they are very helpful and professional.I was struggling to find a bigger place for me and my family until I spoke to them.I told them what I was after and they found me the perfect place. with in weeks I was in my new place and am very happy I used them.I will be recommending them to all my family and friends.

Tim · 5 April 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Henry Adams's Google reviews

Questions about Henry Adams Haywards Heath

How many reviews does Henry Adams Haywards Heath have?

Henry Adams's Mid Sussex office has 321 reviews across three platforms: 121 on Google, 2 on Yell, 198 on Trustpilot (across the whole business).

What is Henry Adams Haywards Heath's rating?

Henry Adams Haywards Heath is rated 4.3 out of 5 across all 321 reviews, and 5.0 out of 5 on Google from 121 reviews.

Has Henry Adams won any awards?

Yes. In The Trusted Agent 2026 awards: Henry Adams, Mid Sussex won Trusted Agent; Henry Adams, Bognor Regis won Gold; Henry Adams, Haslemere won Trusted Agent; Henry Adams, Storrington won Trusted Agent.

Where is Henry Adams's Mid Sussex office?

Henry Adams Haywards Heath, 1 Park Parade, South Road, Haywards Heath, West Sussex, RH16 4LX, Mid Sussex, RH16 4LX.

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