Henry Adams Haywards Heath reviews

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!!

Robert · 12 March 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Trustpilot

Selsey branch of Henry Adams.

Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.

Harriet · 1 July 2026

★★★★★ 5/5

Trustpilot

Storrington

Alex and James have been so incredibly helpful and made our move so smooth despite some issues with rightmove which were out of their control! Alex answers emails so quickly and is so always so happy and ready to help. Any questions I have or any problems I’ve needed fixed he has sorted them immediately! He really is a credit to Henry Adams! James is equally as helpful, I’ve been so grateful for their support throughout the whole process!

Katie · 5 September 2026

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 3/5

Trustpilot

They are helpful

They are helpful, friendly. But when it comes to serious issues like mould, they fob it off, they quick enough to blame your ‘life style’ seems even environmental health backs them. Yea I use a dehumidifier. There is mould and damp in every rooms, black bugs on walls and woodlice in bedroom. Mould in the children’s bedroom and damp carpet. My children are ill on n off. I’m having to clean this off so often, i know this is effecting our health. But it gets brushed off. There is some work going to be done, like putting mould paint on walls soon. The landlord for this property puts the rent up every year, whilst all this black mould and wet, just be cautious when viewing properties. When we moved in u start to notice the damp, there was even leaks, but this has been fixed. There is old condensation dried on the window, and rotten wood which was like then we moved in, yet they shift the blame on us. I thought the deaths of other children in the uk was awake up call. Apparently not! Going to have to go further then environment health.Be cautious.

Caz · 30 January 2025

★★★★★ 4/5

Trustpilot

Alex at Storrington Branch - Fabulous!

I found Alex Bush of the Storrington branch to be most helpful and genuine. I think he was as excited about my fresh start as I was! On the same day he discussed the applications with the landlord, I found out within hours of the decision that I had been picked. They were also very accommodating when I asked to move forward my moving date by a couple of days. The only negative feedback I have is that I received no communication regarding the status of my application when Alex was on leave. I also found it quite difficult to get through to the Lettings team, although I understand they may well have been out doing viewings at the time.

Janine · 26 December 2024

★★★★★ 5/5

Trustpilot

we had a lovely experience dealing with…

we had a lovely experience dealing with the Henry Adams office in Storrington, it was not an easy purchase due to multiple reasons but the staff and the sellers kept the faith and we got our dream, so thankyou to all there especially Christina

Neale · 30 November 2025

★★★★★ 5/5

Trustpilot

Great service from the Storrington team

We recently rented a property through Hentry Adams Storrington. From start to finish Alex and James made the whole process feel straightforward and stress free, a very different and much more pleasant experience than when we rented through one of the big chain Estate agents a few years ago! Both were (and are) easily contactable and a pleasure to deal with; helpful, courteous and informative. I would highly recommend Henry Adams Storrington, without any hesitation, to anyone looking to rent a property.

Ann · 18 June 2024

★★★★★ 5/5

Trustpilot

I recently had some changes that needed…

I recently had some changes that needed to be made to my current tenancy and Alex was great in helping me with my many questions. He responded efficiently to my emails and was always helpful and kind.

Hannah · 30 July 2026

★★★★★ 5/5

Trustpilot

A great experience.

We had a really smooth experience with Henry Adams. Alex Bush managed our letting from day one and I couldn’t have asked for a better person to do so. Alex really reassured us through every step, kept us informed on all updates and we are so pleased that Henry Adam is our letting agent. I’d definitely recommend them to anyone looking for a smooth and enjoyable move. We are so pleased with our new home and extremely thankful to the team. Thanks again guys!

Kayleigh · 27 February 2024

★★★★★ 5/5

Trustpilot

10 stars for Kev!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

Scarlett · 10 March 2026

★★★★★ 5/5

Trustpilot

Henry Adams were excellent with the…

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

Lynda · 19 January 2026

★★★★★ 5/5

Trustpilot

Henry Adams Bognor …

recently rented a property through Henry Adams, and the experience was smooth and professional from start to finish. The team communicated clearly at every stage, from booking the viewing to completing the paperwork, and they were quick to answer any questions I had throughout the process. Move-in was well organised, and the property was handed over clean and in good condition. Since moving in, any small issues have been dealt with promptly, and I’ve appreciated how approachable and helpful the staff have been. Overall, Henry Adams made renting straightforward and stress-free, and I would happily recommend them.

Samantha · 9 November 2025

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

MD · 14 March 2026

★★★★★ 5/5

Trustpilot

I just wanted to say a huge thank you…

I just wanted to say a huge thank you for all the help from Henry Adam’s so far! A special thank you goes to Aga who has been so helpful with updates and ensuring we have all of the information we need! She is an asset to your team and has been absolutely brilliant. A big thank you also goes to Lorena for being so positive and keeping us in the loop at all times. Lastly a thank you to Roksana who showed us the property in the first place. We would highly recommend you all for being so great! Thank you again for making the process so easy. Best, Ruby

Ruby · 3 November 2023

★★★★★ 5/5

Google

I have been with Henry Adams for many years with all their changes which has been very welcomed as a growing business. I would like to extend a huge thanks of gratitude to Bethaine she has been my silent and trusted eyes. Especially when things needed to be done. She is innovative and quick thinking to get things done and running smoothly for both tenants and land Lord's. Having Beth is not only a comfort but an asset. She is a worthy person to rely on with confidence to tackle any obstacle. Well done Bethiane. You get all the gold stars from me. I want to say thank you, so much for looking after my property and tenant. Sheila King.

Sheila · 24 October 2023

★★★★★ 5/5

Google

The service provided by Melissa Twinn and her colleagues at Henry Adams has been outstanding. They provided excellent advice and an exceptional service before the property was fully under their management and this has continued now the property is with them. Melissa and her team carried out a highly professional handover of old and new tenants and ensured that any work that needed to be done was organised and carried out within a couple of days. I can not fault their full management service - highly recommended!

Victoria · 24 October 2023

★★★★★ 5/5

Google

Very happy with the way Paul and team at Henry Adams, Haywards Heath, handled my sale. There was a long lead-up towards contract exchange (Covid-related market conditions hindering my search) at which point my buyers backed out, but the firm quickly found me a new buyer, enabling me to follow through with my dream purchase. And throughout all the ups and downs Paul remained very responsive, motivated and helpful. He maintained contact with solicitors and with other agents in the chain, and worked hard on my behalf.

Jane · 24 October 2023

★★★★★ 5/5

Google

I highly recommend Henry Adams estate agents, especially Paul, for their exceptional service during our recent property purchase. Despite a challenging situation with tight deadlines, Paul's dedication and professionalism shone through. He kept us informed every step of the way and ensured a smooth transaction. If you're looking for a reliable estate agency, Henry Adams is the way to go, and Paul's expertise makes it an even better choice. Thank you, Paul and Henry Adams, for making our property purchase a success!

Bartosz · 24 October 2023

★★★★★ 5/5

Google

We used this estate agents to sell our home and had a great experience. In particular, Linda and Melissa were very supportive and were able to help progress the sale when we hit obstacles. We really appreciate everything they did to help with the sale.

Ben · 3 May 2025

★★★★★ 5/5

Trustpilot

Jessica Sargant was very professional…

Jessica Sargant was very professional and helpful - the experience was extremely positive

Ade · 25 February 2026

★★★★★ 5/5

Google

We recently purchased a house through Henry Adams, and they were absolutely brilliant. (In particular Melissa and Linda in the Haywards Heath office). They were really organised, clear and communicative at all the right times. Would highly recommend!

Chris · 2 July 2025