Darlows Merthyr Tydfil reviews

★★★★★ 5/5

Trustpilot

Top marks for customer service

We are so pleased with the fantastic service provide by Emma. She found us the right flat in less than a week and the communication with her was excellent. Every question and doubt we had was answered promptly and efficiently. Moving out and finding a new place to live can be very stressful, she guided us through the whole process nicely and in a very professional way that we did not feel stressed whatsoever.Thank you so much Emma. Juan & Mario

Juan · 7 July 2019

★★★★★ 5/5

Google

We have been very happy and impressed with the service we have received from Georgia and Joanne since we have been working with them at the Merthyr office. Great communication from them on every aspect of our properties by email or phone. We can rely on them to get issues resolved and keep us informed on progress. We have had some complex issues with our properties that are out of the normal run of day to day business. We can rely on them to find the way forward and help with the resolution. We find them approachable and friendly and professional. As landlords they have helped to take off some of the pressure and stress on our shoulders. Maria & MartinPositiveProfessionalism

Maria · 3 November 2024

★★★★★ 5/5

Google

Louise at darlows Merthyr Tydfil has been an absolute lifesaver in my selling/buying process. She has been helpful, supportive, proactive, friendly, professional and has gone the extra mile to assist me every step of the way, even when it hasn’t been her duty to do so. She has made me feel safe, guided me when things got complicated and has always had my best interests at heart. I don’t think I would have got the end result I did without her. I would wholeheartedly recommend the team at Darlows Merthyr, they are trustworthy, loyal and have genuinely provided me with some of the best customer service I have ever received. Thank you from the bottom of my heart. Trudie

Trudie · 19 June 2019

★★★★★ 5/5

Google

I would like to thank Sarah Elliott for all her hard work in helping my daughter buy her first home. She has gone above and beyond to help us . Nothing was to much trouble . From day one she made me feel like a friend not just another client. She always has time to explain and help in any way she could . She is a credit to Darlows and I would recommend her to all my friends. Thank you again.

Tracy · 19 June 2019

★★★★★ 5/5

Google

We have been dealing with Darlows in order to sell our property. The level of service and commitment we have received from Sarah Elliott has been outstanding. Nothing is too much trouble and she has been so helpful throughout our experience. It is the first time for us to sell a property, and we were thrilled to accept an offer in a short period of time. We have no doubt that this is down to Sarah and the team (Louise) and their hard work on our behalf. We would recommend them to friends and family.

F13LD · 19 June 2019

★★★★★ 5/5

Google

Went for a house viewing and was walked around by Iestyn Powell who was very helpful and knowledgeable about all the questions I had. Had a very approachable demeanor and made me feel comfortable the whole time. Thank you Iestyn 👍 …

Daniel · 18 May 2024

★★★★★ 5/5

Trustpilot

Super Efficient

What a pleasure it's been doing business with Darlows Estate Agents in Merthyr. We used them to find a tenant for my Mum's house recently and ongoing we are using their property management service too.They were super-quick at finding a tenant for us and within a couple of days, they'd checked out a prospective tenant and the deed was done! It's only been two weeks between enquiring and a tenant moving in. So much faster than any other estate agent we've ever used.Oliver and Nicole were easy to work with and I honestly can't sing their praises enough.

Kathryn · 7 June 2019

★★★★★ 1/5

Trustpilot

AVOID - DO NOT RENT WITH DARLOWS

AVOID - DO NOT RENT WITH DARLOWSDarlows are a truly shambolic agency, and would never recommend anyone buying or renting through this agency. The way that this agency treats its clients is appalling - DO NOT RENT WITH THEMMoving out/Deposit money-> Huge delay in returning deposit money-> Huge delay in writing reference for our new tenancy in Manchester which caused major delays on the other end (We moved in 3 weeks later than expected due to your agency not completing this reference, meaning I moved in the night before starting my new job).-> Nobody ever answers the phone, even after people have left voicemails saying that it's urgent we speak to someone-> It shouldn't have to take me saying I am happy to take them to a small claims court to finally get a response (in 2 minutes) from them-> The moving out information was sent to us at 6pm the night before our tenancy was due to end-> The deposit deductions were suspiciously 1/3 of the initial moneyCommunication with the team-> Under 24 hours notice when contacted for viewings the next day, usually the morning of-> Any phone calls we would get from the team would always be at the end of the day so we couldn't contact them that day, and then no one would pick up the following day-> Maintenance issues - had to wait ages for anyone to respond to issues, eventually we started reporting all of our maintenance issues privately through the flat's contractor - a lot of people don't have this luxury so would have to deal with absolutely shocking service (When the agency did respond, it was never with a maintenance person coming out to look at it themselves, but normally "Have you tried turning it off and on again?")-> The service is absolutely shocking, the team are rude and blunt and spoke to me like I was a child on the phone-> I've noticed that even though you don't answer the phone or reply to emails, you are very quick to negate any negative reviews online-> When your agents came around to show people around the flat for viewings, they knew NOTHING about the property and were claiming that our furniture was part of the flat and wanted to give it awayIssues with the property itselfThis property should NOT have been advertised as ready to move in when myself and my partner moved in.-> The electricity meter (for the entire property, not just the flat) is downstairs in a building site - this is a health and safety issue due to uneven flooring, machinery, and harmful dust/chemicals, this was also locked/boarded up on a number of occasions, leaving us without electricity and no way to top it up-> There is no internet port for the property - luckily we hadn't signed up for a minimum 18 month broadband contract at the time-> There are holes in the floorboards in the bedroom and kitchen - sometimes dust from the downstairs building site would come through, they felt very flimsy and unsafe-> The locks for the front door, and flat door, each broke a couple of times, leaving us trapped inside the property (we managed to luckily fix this issue ourselves, but can only imagine how this affect a vulnerable person)-> The curtain pole fell off entirely on its own accord, leaving cracks in the wall - could have been dangerous if someone was underneath it-> When there was heavy rain, we could see leaks in the walls/ceilings-> Due to the nature of the building site downstairs, there were a number of holes leading to the kitchen from cracks in the floorboards and gaps in the wall downstairs - This led to a mice infestation, when this was brought up with the agency (and a rent discount/refund was requested) there was no response from the team, and when they finally got back to us we were treated like it was entirely our fault with no mention of financial compensation-> This also impacted my mental health and led me to have several panic attacks due to the mice in the kitchen-> The bedroom in unbelievably tiny, and I think it is appalling that you feel like you can advertise it as a 2 bed flat for over £1000 pcmMyself and my partner have been nothing short of disappointed and appalled with our year spent with Darlows. What should have been a wonderful first living experience with my boyfriend ran in parallel to nightmare after nightmare with the property itself and with the agency.

Zoe · 10 January 2024

★★★★★ 5/5

Trustpilot

Thanks you Gareth!

We dealt with Gareth in Caerphilly after a couple of unsuccessful offers elsewhere. With other estate agents, we felt that the negotiator was on the side of the buyer and communication was generally poor. But Gareth seemed trustworthy from our first dealings with him to the last, when our offer was accepted on our house. He is a very good communicator, and we felt he was completely impartial - giving us enough information to know where we were but keeping enough back to protect the seller's interests. All in all, I would highly recommend - Thank you Gareth!

Caleb · 11 April 2019

★★★★★ 5/5

Trustpilot

Brilliant service!

I can't thank Gayle and the team at Darlows Pontypridd enough for their invaluable help throughout the process of buying our first home - they have been friendly, receptive, and genuinely helpful in response to everything we have asked of them, and have gone above and beyond to offer support where needed... I don't know where we'd be without them. It's so refreshing to be on the receiving end of great customer service which is so rare thesedays. They're a pleasure to deal with and we'll return to them with no hesitation when it's time to sell!

Hayley · 6 March 2019

★★★★★ 5/5

Google

Holly was fantastic on meeting my needs every friendly to talk to as I viewed a house to rent this morning she’s been I touch already to complete Papperwork thank you Robert baker

Jade · 9 October 2024

★★★★★ 5/5

Google

I have had a fantastic experience with Darlows, particular mention to Louise in the property management team. She has been excellent, and has assisted me with a multitude of issues and queries in such a professional, efficient and helpful manner. Thank you Louise. Regards, Jon Cross

George · 18 February 2024

★★★★★ 4/5

Trustpilot

Darlows for first time landlords…

I am using Darlows as a first time landlord, renting out my home, so no business scale. I have so far enjoyed a pleasant experience and the staff at Albany Road have been professional in their approach. I am yet to discover how our collaboration is going to work out long term, and, if needed, navigate through landlord challenges together, however I am pleased about the marketing and beginning of tenancy. There were only a few minor hiccups, such as information lost in communication and I sometimes got the impression that perhaps there is a great volume of work imposed upon a small workforce, but every issue was addressed promptly and professionally. One positive point is that throughout the process I got to meet and speak to three of their team including the manager, which is pretty much the entire branch.

Serban · 22 February 2019

★★★★★ 5/5

Google

I normally self manage my properties but I'm glad I have gone with Darlows and Kelsey Curtis has been great handling my property and its tenants, even when situations have been difficult Kelsey has been professional and diplomatic in her approach. It has made my life far easier having someone like her to manage the property.

James · 18 June 2023

★★★★★ 5/5

Trustpilot

Darlows Albany Road

I had a home visit with Sam McAllister and straight from the off Sam was friendly and polite. I explained that there was some work being done inside the property which wasn’t a problem at all. Sam was really happy with the standard of work being done and has passed on his view that all work is of high standard! I would have no problem with Sam coming back at a later date to get some progress/updated photos when more work is complete.

Kyle · 7 February 2019

★★★★★ 5/5

Google

Very friendly and really helpful, good trustworthy agents. Nothing too much bother for these people, very accommodating, pleasure to deal with. Dan Watkins was exceptionally good and quick to sort an issues

Richard · 19 October 2024

★★★★★ 5/5

Google

My partner has dealt with Sarah in the past and as always spoke highly of her, well last week I to had the pleasure of meeting Sarah and listening to her advice on a possible property purchase. Sarah knows her job and is very polite and easy to talk to. We look forward to hopefully dealing with Sarah very soon. Sarah is a credit to Darlows.

Ryan · 18 June 2022

★★★★★ 5/5

Google

Louise has been fantastic during the purchase of our new forever home. From the second we went to view it to it going through, she has been responsive when we have needed anything and she's been more than happy to help with any information we needed. Louise has been very professional and we are very happy we used darlows to purchase our new property.PositiveResponsiveness, Professionalism, Value

Aimee · 18 June 2022

★★★★★ 5/5

Google

So far Darlows have been very quick in responding to my emails, friendly, professional service Hollie Langmead has been amazing so far and looking forward to working with her in the future.

SUZANNE · 18 October 2024

★★★★★ 5/5

Google

Dealt with Sarah Elliott from the Merthyr branch. Very friendly and helpful. In fairness Sarah hasn't been pushy in relation to the sale and is very understanding of the circumstances. A credit to the company Thank you

Jeff · 24 July 2024

★★★★★ 5/5

Trustpilot

Sophie from renewals was brilliant

Sophie from renewals was brilliant, her cheerful voice on the phone when sorting our tenancy renewal. She rang our landlord straight away telling him our intention to renew and we received our documents to sign straight away. Thank you Sophie , very professional and efficient.

Tracey · 23 February 2024

★★★★★ 5/5

Google

Darlows estate agents has been so helpful in helping me move house especially shauna she has gone out of her way to sort everything I would highly recommend them

Alison · 12 April 2026

★★★★★ 5/5

Google

Iestyn was extremely helpful. He had a lot of knowledge about the property and any answers he didn't know, he ensured he found out and let me know. Highly recommend.

Jack · 8 November 2024

★★★★★ 5/5

Google

Spoke to Thomas about properties in the area, sadly the property I was after was not available but he discussed my requirements and hopefully they will be in contact soon. Provided a lot of information about what sort of property's are available in the area.

Elizabeth · 18 February 2024