Darlows Merthyr Tydfil reviews

★★★★★ 5/5

Trustpilot

Darlows Pontypridd

Darlows Pontypridd - From day 1 darlows were supportive. Diane was amazing with helping us sell our home and searching with our new home. We wouldn’t be in our new home if it wasn’t for the constant dedication of Jackie. She was absolutely amazing and I’m going to miss her support and friendship we have build over the last 2 months. Thank you so much Jackie you are amazing!!!!

Karen · 9 July 2021

★★★★★ 1/5

Trustpilot

Darlows Merthyr Tydfil are liars and…

Darlows Merthyr Tydfil are liars and ignorant! I reserved a plot at St Tydfils Grove, in October 2021, in fact 2 years today! Anyway, there were a succession of delays, plus a mysterious succession of project managers, of whom the INITIAL contact was good, however it became aparent very quickly, that along with the delayed scheduled building work, that also I was being completely ignored, as they don't answer the phone when they see your number on the office phone, then it would be transferred to their parent company, Spicehaart. But even they were very slow for about a year, as the constantly different telephonists took my complaint, which was laborious in the end, as they didn't seem to have a clue about ALL my previous telephone calls/emails. However, luckily for me, but unluckily for them, I keep digital notes of EVERYTHING, even the name, date and time of my conversation. Anyway, in the end I had to start a complaints file with Resolver, in which I attached the vast majority of of my countless emails, plus digital notes of all the times I have phoned to complain, plus the transcripts of the Live Chat conversation I had on the Darlows Merthyr Tydfil website, in which they were obstructive, trying to make out they didn't know who was the Branch Managers Superior was, until I said I was including them in my complaint also. I done this on a Sunday afternoon, and surprise, surprise, the ignorant manager at Merthyr Tydfil Darlows, was trying to ring me first thing on Monday morning, plus he'd sent me an email straight after with an attached Reservation Refund Form. I had emailed him 3 days previous, which was a massive email of me complaining about him lying to me, when he told on a telephone call on the 6th December, 2022, that the solicitors will have everything sorted by the beginning of January(2023). Then no contact whatsoever, until I emailed the Branch manager on 29th June 2023, which again he ignored! And I know if I hadn't started a complaints procedure via Resolver, which I have to say was a very easy and simple process. Funnily enough, after completing and returning the refund form, yes, you've guessed it, complete SILENCE! Anyway, I had to go back to Spicehaart, and luckily, a Mathew initially, then Claire, Finally got me my refund! It was just short of 2 years after paying it! I didn't give surnames, but suffice it to say they are very high up at Spicehaart! There is a reason why Darlows Merthyr Tydfil only have 41% ONE STAR REVIEWS on Trustpilot. I cannot speak for other branches, as I've never used them. And I didn't choose Darlows Merthyr, I chose St Tydfils Grove, which unfortunately they were the estate agents. P. S. The date assigned for when this all started is incorrect, as it only let's you go back twelve months previous, it was actually 14th October 2021, not 2022.

Richard · 14 October 2023

★★★★★ 5/5

Google

I'd like to thank Iestyn. He has been so helpful during our property earch/viewing. He is great to communicate with and always calls back if I miss him at the office. He keeps me up to date with property info. Thank you.

Joanne · 18 February 2024

★★★★★ 5/5

Google

Louise at Darlows is brilliant! We have purchased a property via Darlows and although the conveyancing has taken a long time due to 1 awkward legal charges, Louise has been responsive, problem solving and a pleasure to deal with! We are actively looking for more properties with Darlows, and Louise is very often on the phone helping us find the right property.

Think · 18 June 2022

★★★★★ 5/5

Google

Louise has been extremely professional from the outset and extremely helpful in relation to the purchase of our new property. What I have liked about using Darlows is that the service provided is far better than local estate agents. I will definitely use Darlows in the future as their professional and friendly service is way better than the service provided else where.PositiveProfessionalism

Lloyd · 18 June 2022

★★★★★ 5/5

Google

Recently had the pleasure of working with Sophie Peak and Louise Pugh as my property managers, and I couldn't be more satisfied with her exceptional service. Sophie is an absolute professional who goes above and beyond to ensure that all aspects of property management are handled efficiently and effectively.

Metash · 22 August 2023

★★★★★ 5/5

Google

Louise came to value our house was really professional and friendly, answered all our questions and keeps us up to date on the progress. I would highly recommend.

Wendy · 19 March 2026

★★★★★ 5/5

Google

Georgia was very helpful and informative, we had a house inspection for the very first time and she made us feel at ease, she was very polite and helpful

Rob · 23 September 2024

★★★★★ 5/5

Google

We have recently started leasing a property through Darlows and I have to say everything has run smoothly. I would like to give special thanks to Louise Pugh, who has dealt with any query or issue we have thrown her way very efficiently and in a professional manner. Many Thanks Ryan

Ryan · 18 June 2023

★★★★★ 5/5

Trustpilot

5* Guidance

Currently looking for my first property to rent and I can not be more thankful for one of your members of staff. Nicole has gone above board to make the process of finding a property a breeze. Nicole is making the process of finding the perfect house for me and I can not wait to find that “just right” property and I know with the help and guidance from Nicole, we will get there.

Sophia · 8 August 2019

★★★★★ 5/5

Google

So far my overall experience at Darlows, Merthyr has been very positive. Especially Louise, who I've been dealing with primarily. Although, I have visited the branch on two occasions already, and all the staff have been very friendly and easily approachable. And I know that either one of them would afford me the same friendly, professional and willingness as Louise is.

Richard · 18 June 2022

★★★★★ 5/5

Google

Sarah Elliott has been fantastic, along with her team to secure an above asking price offer - so pretty good so far! Professional, courteous and realistic. I have used Darlows throughout the time I have rented my property. They never let me down then and it seems my final transaction with the property is similarly in good hands. Would recommend.PositiveQuality, Professionalism

Rhys · 18 June 2022

★★★★★ 5/5

Google

I was very happy with the service provided by Darlows. Their representative, Leighton, was prompt and very knowledgeable. Would be more than happy to deal with Darlows again.

Ross · 16 March 2026

★★★★★ 5/5

Google

Iestyn was really helpful and accommodating. He answered all of my questions, and followed up with further information where necessary. He made the process of viewing houses really easy and stress free

Lauren · 26 July 2024

★★★★★ 5/5

Google

Louise Pinch showed us around, she was incredibly knowledgeable, friendly and patient! We were late to our viewing due to traffic and arrived stressed and late but Louise immediately had us feeling at ease. Thank you so much Louise!

Sadie · 19 March 2024

★★★★★ 5/5

Trustpilot

I would just like to say a big thanks

I would just like to say a big thank you to Darlows merthyr branch for helping with the sale of my mums house , I live in Yorkshire and the team dealt with the viewings and sale causing myself no stress I would like to mention Sarah Elliot who was amazing she never failed to return any of my calls or emails and guided me through the sale Thanks again Mrs Paula Nicholson

· 4 October 2019

★★★★★ 5/5

Google

Hollie has been an absolute godsend. She’s been very helpful down to every detail and helping us navigate through a tricky process. Thanks Hol!

Ki · 24 November 2024

★★★★★ 5/5

Google

We have always received a first class service from Darlows Merthyr branch. Louise is always on hand to answer any queries we have. She is very professional and always communicates clearly. I highly recommend Louise and team at Darlows Merthyr for all your property needs

Richard · 21 October 2023

★★★★★ 5/5

Google

Very good company, so easy to speak to are Liaison was Holly has communicated really well when dealing with the properties and anything we needed to do would recommend this company

Steven · 26 July 2024

★★★★★ 5/5

Trustpilot

Sam McAllister

Re Sam McAllisterSam was absolutely brilliant sorting out rent which I hadn’t received.He took up a lot of his time to try andfind out where the money had gone.He rung me a number of times to keep me updated.Eventually I received the rent the same day!!I was extremely pleased with thatresult.Sam was professional,polite,and friendly in sorting out my problem.As a result of this I would thoroughlyrecommend Sam and Darlows toOthers Helen Dudley.

Helen · 5 November 2019

★★★★★ 5/5

Google

I’m an investor and constantly searching for properties. Louise is one of the most proactive agent I’ve come across in the valleys. Always checks in and follows up promptly. Would recommend!

Dan · 24 July 2024

★★★★★ 5/5

Google

Thanks to Sarah, for her punctual and friendly service during a recent viewing. She was knowledgable about the area and history of the property. She also allowed us plenty of time and space to explore for ourselves. Looking forward to working with you as our offer progresses. Diolch Darlows

Geraint · 18 June 2023

★★★★★ 5/5

Google

We had an issue that we was not being dealt with but when I spoke to Louise it was dealt with in less than 24 hours and she took on our case. Louise has been great, super helpful and communicated with us so well - can’t recommend her enough.

Emily · 18 June 2023

★★★★★ 5/5

Google

had appointment for viewing at 29 cardiff road merthyr vale with Loise ti assist. very pleased with her kind polite helpful approach and response. well done Louise. wish you all the very best !!!!

Reena · 9 January 2026