Darlows reviews

★★★★★ 5/5

Google

Excellent service by Shauna who showed me around, very pleasant young lady, nothing was to much trouble, taking time to phone me and tell me how things where progressing. I will definitely be telling people what a wonderful company Darlows are. Once again thankyou all so much

Julie · 16 March 2026

★★★★★ 5/5

Google

Aliyah at Darlows has been amazing handling our queries when viewing and buying a house. They are very accommodating with evening viewings and weekends, which is convenient for those working full time. We had multiple viewings, we were allowed to get a real feel for the house and spend as much time as we needed - definitely not rushed. Aliyah kept us up to date with all updates she had received and they were very responsive to emails. We’re so glad we used Darlows! Thank you very much.

Kate · 18 June 2022

★★★★★ 5/5

Google

Sarah has been brilliant since the first day we made contact with Darlows about a property a few weeks ago. Although we didn’t make an offer on that property Sarah has been sending us regular updates via text messages on properties that we may be interested in. This week Sarah quickly arranged a viewing for us on a property that we loved and has been nothing but friendly and professional so far throughout the offering process. She has made an effort to contact me outside of work hours due to school commitments and has kept the line of communication open the whole time. Amazing service so far.

Leonie · 18 June 2022

★★★★★ 5/5

Google

Huge thank you to Darlows and to Sarah Elliott. Sarah was very helpful to us and was there every time we needed her and helped us with with any questions are enquiries that we had. She was very sympathetic to our situation and treated us with 100% professionalism. Her partner Louise and her team around her worked around the clock for us and kept us updated as soon as they knew anything. I will definitely be using Darlows and dealing with Sarah in all my future business regarding property. Thank You again. Ryan Thomas.

Ryan · 18 June 2022

★★★★★ 1/5

Trustpilot

Beyond disappointing from start to finish (and afterwards)

My experience with Darlows Albany Road has been anything but good. My property was listed with them for around 12 months. They failed to give feedback on any viewings that took place at my property, and when asked about said feedback, I was told that the folder on my property was empty. Staff left my front door unlocked on 3 occasions, and when challenged on this, I was told that this wasn't the case. Tim, the branch Manager, is unable to use the 'Reply All' function on emails it seems, that is if he is capable of replying to an email at all. I was incredibly patient with the sale of my property, having had sales fall through twice, and when the sale was finally ready to go through, information on exchange and completion dates was not shared with me, leading to months of waiting, and financial outlays that I could barely afford.I would not recommend Darlows to anyone, and their 'after care' once I had made a formal complaint has been laughable.

Richard · 17 September 2024

★★★★★ 4/5

Trustpilot

Decent Experience

Rented in Cardiff. Viewings were professional and support was great. Didn't have any problems during tenancy. However, after almost a year, we were informed that the landlord wished to stop renting out the property and we would have to vacate by the end of tenancy. Enough notice was given so this was fine. We were then informed that we could go into a rolling contract so there wasn't much rush to move out, this was good news. Later on, we were told we had to vacate by end of tenancy, very back and forth now and pressure to find somewhere was higher. I believe the issue was down to lack of communication within Darlows.Thankfully we found a place by the end of tenancy and vacated, only to be told the rolling contract was still an option... Overall, decent experience, just wasn't great to be told different things at the end. Unnecessary stress!

Sam · 14 June 2022

★★★★★ 5/5

Google

Big thank you to Joanne Davies for being so pro active and efficient with liaising with the landlord for me, getting a few outstanding things followed up and keeping me in the loop each step of the way. Exactly the level of service you'd expect from your property management team.

Ashton · 13 July 2024

★★★★★ 5/5

Google

Really recommend getting in touch with Darlows! My 1st experience was brilliant! Thank you Lestyn and all the team at the Merthyr Tydifil office for making me feel welcome and also for the great service and help you provided me ! Looking forward to doing business with you for a long time and building my portfolio up with your help along the way!

Savio · 21 October 2023

★★★★★ 5/5

Google

I am delighted that I chose Darlows, Louise has been successful in finding a lovely buyer for my property. She has done everything to make sure the sale goes as smoothly as possible and that it moves as quickly as possible. She has kept me updated within the whole process so far and if I have any questions the team at Darlows are always happy to help.

Alyce · 18 June 2023

★★★★★ 1/5

Trustpilot

Absolutely terrible service

Absolutely terrible service. My wife and i were living in a flat for a year so happy to get out. Very sneaky tactics were used by them. The first was trying to say we stole the a sofa. That they'd had put in storage. The second was we complained about noise constantly banging from above screaming arguing. Up drinking at all hours. Again nothing done. Then they accused us of having the locks changed. Also done by them and and when we left they tried saying we left it dirty. All of that I could easily prove wrong. As I have all the evidence I keep emails texts and videos from when I first got there and when we left. Avoid at all costs.

Peter · 11 February 2026

★★★★★ 4/5

Google

Louise showed us around a 3-bed property that was still being lived in. She was very respectful of their wishes to not have shoes on in the house, and was friendly while answering our questions as we viewed. Louise was open and honest and the house was beautiful.

Zöe · 24 July 2024

★★★★★ 1/5

Trustpilot

Stay Away from Darlows!!! Worst experience ever.

I have lived in private rentals managed by agents and without doubt Darlows is the worst of them all, especially the Rumney branch. I wish I read other people’s reviews before letting from them. Customer service is so poor I had to deal directly with the landlord most times. They never answer their calls nor respond to emails. I had a 6-month tenancy and agreed to renew at the end as it was in the middle of the pandemic. They increased the tenancy to 12 months without asking me and I signed the documents in good faith as they kept bombarding me with reminders (that’s the only time they get in touch, when they need something off you). I asked for an internal review of this as I never requested a 12-month extension but this was a waste of time as I could tell they did absolutely nothing. I had to leave the property before 12 months and they are charging me £270 for reletting and the rent for the months till they get a new tenant. I dealt with Kate Benjamin for my end of my tenancy, it takes her weeks to reply to an email even after followup emails and calls; and when she does, her response shows she has no recollection of your last correspondence.It’s no surprise the amount of negative feedback from customers on their page. Whoever owns this business, it needs an entire restructuring before you loose any credibility left in the business name; the quality of service they offer is a joke. Most of the reviews over the past year consistently complain of poor communication and it appears nothing has been done about this. This is appalling for a business, it feels like no one is in control and customers are not listened to. Stay away from Darlows and Spicerhaart; it’s not worth the trouble at all.

Groove · 31 December 2021

★★★★★ 5/5

Trustpilot

I fully endorse Kelly

I must say Kelly has been very responsive to all our requests. She also follows up on all issues until they are fully resolved. I give five over five.

Ademola · 21 April 2025

★★★★★ 5/5

Trustpilot

Excellent customer service communition ethics received a call from Kelly Williams…

I received a call from Kelly Williams today with respect to my complaints regarding the overflow of water in my toilet and kitchen pipes. Her approach and response to our talks were extremely professional and encouraging. Though I informed her eventually that tyre water isdue has been resolved by Welsh water company as thr issue agfted not just my house but other neibouring houses within and around my house location. I am happy with her professional approach and response and she should keep it up. - Dr. Osuji Emmanuel. 22 foster drive

Odinaka · 12 March 2025

★★★★★ 5/5

Google

We’ve been helped by Louise Pinch and can’t fault her service. She’s been extremely helpful by sending us suitable properties with our criteria and took the time to understand our position as first time buyers. She was super helpful during viewings and was more than happy to help. If we proceed, we look forward to working with her in the future!

Jordan · 21 October 2023

★★★★★ 5/5

Trustpilot

Fantastic experience using Darlows…

Fantastic experience using Darlows Caerphilly. Eleri was a delight to deal with and went above and beyond for me. I would highly recommend!

Caroline · 16 April 2026

★★★★★ 1/5

Trustpilot

No interest in tenant welfare and no interest in arranging repairs

If I could give zero I would. Absolutely appalling tenant care from Darlows Albany Road and Darlows property management, Cardiff.Our boiler broke last winter and we had an absolute nightmare trying to get it fixed. We just could not get hold of property management, they only really answer before lunchtime. Then when a contractor was finally appointed to us they took 5 days to come out and look at it, and then told us he needed a few more days to get the part to fix it! This was during the winter when it was snowing too so we spent a week without heating in the freezing cold!! (luckily still had hot water). We asked for reduced rent to compensate for this but they would not entertain the idea (i am aware this is probably not a ‘done thing’ by lettings agents)Not only this, but now our boiler has broke again! We used their automated fixflo website when it happened last night, our situation was deemed of high importance but not urgent. The automated message said that a contractor had been assigned and would get in touch with us within an hour. That was 19 hours ago! But now we don't have hot water or heating (currenrly November) and now we’re having the same struggles with property management.All i can say is thank god I am moving out of this property soon, they are an absolute shambles of a company. I will be formally complaining to both their head office and my local council.AVOID RENTING WITH DARLOWS IF YOU CAN I AM NOT THE ONLY PERSON WHO HAS HAD THIS SORT OF EXPERIENCE!!!Edit: Boiler was repaired day after reporting as we called Darlows’ head office. Boiler has not been fully repaired and was temporarily fixed (pending on landlord’s approval for a boiler service)

Rhys · 10 November 2021

★★★★★ 5/5

Google

Joanne visited our house to carry out an inspection she was very pleasant helpful and listened to all quires we had regarding the property. Joanne was very professional and friendly and even took the time to talk to my toddler.

Eleanor · 10 November 2024

★★★★★ 5/5

Google

Marvellous, really helpful.Leighton is a credit to the business.

Perry · 5 November 2025

★★★★★ 5/5

Google

Thanks so much to Hollie and the team - Hollie kept me updated all the way through and helped to secure the right property very quickly. Professional, courteous and efficient - a friendly and helpful experience so far.

Pola · 3 December 2024

★★★★★ 5/5

Google

I have been extremely impressed with the staff at Darliws. Hollie was terrific, proactively contacted me and her professionalism and efficiency are top notch. When working in property what you want is just this and Darlows have been as good as I could have hoped for. Could not recommend more!

Richard · 18 May 2024

★★★★★ 1/5

Trustpilot

Communications pretty poor

Been trying to get hold of the property management at Merthyr for a couple of weeks with no success. I spoke to somebody maybe a month ago about a contract extension. The contract sent through was wrong and I've left messages, sent countless emails and even asked the sales team to give them a nudge.Nobody answers the phone in the PM department. I would visit but it's so far away and Merthyr is in the back end of absolutely nowhere.I know that nobody is dying and it's just a contract but our tenancy is up next week and it's super annoying. If the property was flooding, we would have all drowned by now.This isn't the 5 star level of service that they are known to strive for.

Jak · 13 September 2021

★★★★★ 5/5

Google

Thank you Louise for help! After multiple problems with lettings team and communication with them, Louise was the first person in the branch to listen to our problems and she worked overnight to resolve issues generated by lettings team (who really deserve no more than two stars). She and her manager saved us a lot of troubles and we finally felt heard.

Kamil · 22 August 2023

★★★★★ 5/5

Google

Hollie and Sophie were a great help in helping me find my next home. She was knowledgeable, friendly and helpful. Any queries I had were promptly settled so we're very grateful for all that she did in helping us move forward to a new chapter

Dean · 9 August 2024