Darlows Merthyr Tydfil reviews

★★★★★ 5/5

Google

Shauna has been really great thank you

Mckenzie · 26 March 2026

★★★★★ 5/5

Google

Georgia is absolutely fantastic! She responds very quickly and keeps in constant contact through calls and emails. Recently, we were affected by flooding caused by a landslide, and she got everything sorted for us promptly, allowing us to get back to normal in no time. Her efficiency and support are truly appreciated!

Aaron · 6 December 2024

★★★★★ 1/5

Trustpilot

Avoid

Avoid. We put our house up with this company and after 2 to 3 months without any viewings or even being advised of any interest, other than being told, when my wife rang to enquire, that there where just a few calls asking about the location of the property.My wife then phoned to explain to the sales manager at Darlows, that we had made a decision to take our property off the market as we felt it may not have been the right time to sell to which the manager agreed.Arrangements were then made to have the sign taken down and the property taken from all marketing sites. All good we thought.Then, my wife received an email with a standard notice of Darlows being able to still claim commission in a case where a sale is made to anyone introduced by them, which is acceptable and reasonable. However, at the bottom of the email it listed a number of people they claim to have introduced to us, which is incorrect information.We have had no viewings booked and no calls by Darlows advising people being introduced to us. This kind of tone to an email with an almost implied threat of action is so unprofessional and unethical. We signed up with the company in good faith and feel shocked they are taking this stance. We now regret signing with them and would, from our experience advise others to stay clear of them.In addition we were pusuaided to pay £65 up front towards, what we understood, was towards a set fee for the legal services / conveyancing.However, we were then contacted by a legal firm who said were referred by Darlows and told us we had to pay them an upfront fee. When we advised that we had already paid a £65 fee we were told this fee was nothing to do with them and was a charge Darlows charge thier customers for introducing this firm to them. A bit naught we think and not clearly explained. Our experiences dealing with Darlows has not been good we would not want others to experience the same. We have been left with a bad taste in our mouths and a not very good impression of them to say the least.It amazes me how companies like this spend so much on marketing themselves to get clients, when all they have to do it look after people in the first place.

Anthony · 10 May 2023

★★★★★ 5/5

Google

Recently had a few issues that needed addressing within the property, Georgia was extremely helpful in getting all the work done for us as quickly as possible, always on hand to answer any calls or emails and made sure to check in with updates in the process, thank you Georgia

Casey · 22 December 2024

★★★★★ 4/5

Google

Following the sudden death of my father in March 2021 my sister and I reluctantly decided to put our family home up for sale this summer. Sarah has not only carried out her role professionally, but also with empathy and understanding at what has been a difficult time for us both. Sarah and the team have kept us up to date with progress, and have always been available to assist us when required. Kind regards. SE Davies

Sian · 18 June 2023

★★★★★ 5/5

Google

I have been dealing with Hollie at Darlow’s Merthyr. She has been amazing - guiding me through the process step by step. She has made sure that my experience has been smooth and she has moved things along really efficiently and gone out of her way to help me. The online forms have been user-friendly and I’ve felt looked after every step of the way. I couldn’t recommend Hollie enough.

Natalie · 20 November 2023

★★★★★ 5/5

Google

Darlows Estate Agents in Merthyr Tydfil have been brilliant. This is my first time renting and it all went really well and quickly. A special mention for Shauna who was with me every step of the way and was so professional and such a kind lady. Would definitely recommend this branch.

Carole · 2 April 2026

★★★★★ 5/5

Trustpilot

Joe Bartlett from the Cardiff branch…

Joe Bartlett from the Cardiff branch was absolutely fantastic to deal with from start to finish. He went above and beyond to help me in my time of crisis and handled a really stressful situation in a calm and professional manner. I am so grateful for his help and for supporting me to get the outcome I needed. Joe also called me back after dealing with the end of tenancy situation with additional supporting information for my financial situation. Thanks Joe, you really were so helpful and I'm so grateful.

SJ · 17 December 2024

★★★★★ 5/5

Google

I would highly recommend Sarah at Darlows Merthyr. We bought our current house through Darlows and Sarah showed us around a number of times, providing a friendly and helpful service. She more recently valued our property and again was most helpful with my questions and provided us with great service and advice.

Jacqueline · 16 October 2024

★★★★★ 5/5

Google

A huge thanks to Darlows and Oliver Manifold of their lettings arm for the efficient handling of my property. The whole process from putting the property on the market to getting the tenants moved in was handled very smoothly, and it was lovely to know that Oliver was available whenever I needed for those little queries that popped up throughout. I can highly recommend Darlows if you are looking for a helpful, friendly lettings agent.

Jo · 18 June 2023

★★★★★ 5/5

Google

Recently moved in to a letting property with darlows and had contact with the property management team who were extremely helpful. Today I have had a courtesy call from Louise to see how we are settling in, she was very kind, offered to help with any queries or requests I may have and also wished me a happy birthday. She was very polite and professional and gave a 5 star customer service. Thank you Louise.

Jenna · 18 June 2023

★★★★★ 5/5

Google

Hollie has been handling my moving in process for the past week and has been extremely patient with the entire process. She follows up every day to make sure the process goes smoothly and I would love to recommend this agency to anyone looking to move into this area

Troy · 17 November 2024

★★★★★ 5/5

Google

I had a great experience with Iestyn from the merthyr office. He had great communication throughout the process and was very friendly! However, with a different agent who was dealing with our moving process, we found he was rude via email and quite condescending. Iestyn made this experience definitely recommend him

Chloe · 17 October 2024

★★★★★ 5/5

Google

The renting process was seamless from viewing to move-in. Kara was exceptionally helpful throughout, providing support whenever we encountered any obstacles, She ensured the application and paperwork were completed smoothly and efficiently.

Fouzan · 15 April 2026

★★★★★ 5/5

Trustpilot

Joe Bartlett at Darlows Albany Road

I would like to thank Joe Bartlett from Darlows Property Management at Albany Road. Joe has quickly and efficiently dealt with a maintenance issue at my property, communication has been excellent from Joe who has resolved the situation and provided feedback. Joe is polite and professional and has provided an excellent service.

Roger · 22 September 2024

★★★★★ 1/5

Google

Ralph has been incredible sorting out getting out keys, unfortunately our experience has left me out of pocket by £350 due to being given 4 separate move In dates, we was given the keys 6 hours before we had to leave the other house at 6pm so been left unpacking the van in pitch black. Communication has been poor throughout. Only positive from my experience with the company is Ralph taking over and actually getting things done. Also while waiting for the keys another member of staff was on the phone referring to us and saying we're making it awkward. Complains will be made. Deal with Ralph he's the best in there by far

Ewan · 10 November 2024

★★★★★ 3/5

Trustpilot

Updated

I want to provide an update to my review….. I contacted Elinor as offered below. Darlows should be grateful they have people like Elinor. In a few days, my feedback was taken seriously and I had a successful viewing of the property I'm interested in…. Thank you Elinor!Shocking customer service! I called to enquire about a viewing & the lady I spoke to sounded bored. I asked about a viewing for a property I liked the look of & she bluntly asked “have you got a house you have to sell”, with slight attitude, which took me back a bit. I said yes, to which she sighed, quite loudly & replied “fine, I can book a viewing” - if first impressions count, then I’d advise that you put people on the phone, who actually know how to engage clients. What sort of attitude is that to have, when your customer facing?

Lisa · 30 October 2022

★★★★★ 5/5

Google

Our experience with Sarah Elliot has been excellent so far. The fast acting service she has provided have been second to none, so a massive thank you from us has a family. The whole Darlows team have been highly professional and personable from our first meeting. So a massive thank you from me expecially.

David · 24 July 2024

★★★★★ 5/5

Trustpilot

Special thanks

The appallingly stressful Lettrak system would have put us off Darlows forever if it hadn't been for kind, patient and efficient Emma Wilson of Lettings holding our hands through the process. After moving into our rental property, we experienced a period of frustration with a seemingly inaccessible Property Management team. Then Sophie Peake appeared on our horizon and things looked up at once. She was helpful, efficient and reliable; such a relief. Just recently we have been in the kind and very capable hands of Lauren Kierle who not only sorts out any problems efficiently and, importantly, follows up promptly but also goes above and beyond. For example, our Landlord recently had work done on this property. Even though this wasn't within the scope of Darlows' management, Lauren was extremely helpful in liaising with our Landlord when we had concerns during the process. Her cheerful and willing assistance really helped to ease our anxieties at a difficult time. We are really grateful to her and congratulate the Albany Road staff for being a five star team.

Mike · 29 September 2022

★★★★★ 1/5

Trustpilot

Worst Service

My entire process for a rental property in Cardiff was done in early August and we were waiting to sign the contract and get the keys for our move on the 29th of September. Got a call from so called manager to tell us that the landlord will not move out from the property till November and asked us to check another property which we did apparently our move-in date did not suit the landlord and Darlow's Albany branch did not even update or negotiate with us on that. Well, I am chasing them for more than a week now to get my holding deposit back. They want us to pay the holding deposit soon to secure the property and now if the property is not for us then not ready to return it back. It is either the call gets transferred to other branches or other departments and the concerned people are not contacting me. I would rather give the star in minus if there was an option.

Preethi · 10 September 2022

★★★★★ 5/5

Google

Sarah was amazing during her visit at my home. Sarah was professional, friendly and knowledgeable and I immediately felt comfortable and relaxed. Sarah did a fantastic job with answering all my worries and questions with feeling absolutely no pressure. I would definitely recommend Sarah to friends and family.

Victoria · 16 October 2024

★★★★★ 1/5

Trustpilot

Be Advised….

Obviously, I am in the minority category here with my 1* review, but I would like to share my experience with some of the staff based in the Pontypridd branch and Darlows/Spicerhaart as a whole. Although lengthy, please take the time to read it.If my negative experience helps just one person, my time is not wasted.All started very well when I marketed my property with Darlows, the valuation etc was carried out by Diane Rumble. Shortly after this, I was asked to submit a review, naturally, I gave a 5* review, as up to this point all was in order.Diane was very personable putting me at ease, having never sold a property before, it can be a little daunting. Most of the information I needed was provided with exception of their fees. Subsequently, I emailed the branch for this information and was told 1.25% there was no mention that vat was to be added.I proceeded on this basis.When Diane attended on the second occasion to take photographs, at my request, she brought literature with her as I had mislaid what had been previously sent to me.I needed to show evidence of my identity by way of a driving licence, household bills etc. This was duly noted on the paperwork which Diane had brought. I was then asked to confirm these documents with my signature.Whilst this was partially true, what I was actually signing was the contract/agreement. I duly signed where indicated in the belief that I was confirming the validity of the documents because, that is what I was told!I fully accept this was my mistake but Diane had gained my trust and I believed what she told me. Had she told me I was signing a contract, I would have taken time to read it throughly. It was all about the wording she had used that caused my confusion.I cannot categorically say she misled me, however, she was not clear.Having signed this contract/agreement, what followed next was out of my control and the actual crux of the matter in relation to this review.I only had 1 viewing of my property which I left in the hands of Gayle Chapman, and upon my return approximately 20 minutes later, the viewing had concluded.There were 3 males present, 2 of which walked back to their vehicle. The remaining male was stood in my front garden whilst Gayle was stood at the gate entrance. He didn’t appear to be in any particular rush to leave, consequently, I offered my thanks to Gayle and closed my front door in the hope he would leave.I was in the process of removing my outside footwear when I heard a loud rattling sound. I was outside within seconds to find the male violently shaking my drainpipe. He told me it was broke and could get it fixed for me, I found this very strange.Unfortunately, due to child care commitments I had to rush off, however, I emailed Gayle approximately 30 minutes later to complain that she had watched this happen.Long story short, this individual alleged that he was trying to fix my pipe which was damaged.Not only do I dispute this allegation as I had not experienced any visible leakage of water from this pipe, even if what he says was true, he had absolutely no authority to attempt any repairs without my consent. Furthermore, the viewing agent made no attempt to stop him!The cost of this repair was £40 which I requested was reimbursed by Darlows.After many weeks of emailing Senior Staff at Spicerhaart, and issuing a small claims in Court, this is my warning.Contained in the small print of their agreement is a clause which states that - Darlows are not liable for the actions of any persons they bring to your property! Therefore, if anything is broken or damaged they are absolved of any and all responsibility!Furthermore, expect them to close ranks and in my case, “prepare to go on record” that they told you something they definitely did not.For example, had I been told the true costs of their fees in my home why on earth would I need to email for this information as explained earlier.In addition, although the viewing agent was stood a few feet away, she denies hearing the conversation between myself and the male, who I allege, either caused or made a minor fault far worse.I could have evidenced everything I have stated in this review as all emails were retained. Unfortunately, Courts deal in facts, and the fact of the matter is, I signed this agreement all be it, that was my bad judgement.It must be remembered, estate agents are salespeople at the end of the day, they can appear to be friendly, trustworthy, and have your best interests at heart…Sorry not in my case, they caused me stress, upset, and left me with a financial loss.What I cannot tolerate is lies, I know they lied and they know they lied!Ongoing case with the Property Ombudsman so 🤞I can get some redress.

Jan · 18 August 2022

★★★★★ 5/5

Google

Leighton was great and knew a lot about the property I viewed. Would definitely recommend!

Liam · 5 November 2025

★★★★★ 5/5

Google

Had our first house inspection today and Georgia was amazing. We've had some issues with the house itself structurally and she's taken pictures and descriptions of it all and will be helping get it sorted! Thank you for your amazing service and help!

Tiffany · 13 December 2024