5/5
GoogleThey were fab. Less than 4 hours after I paid dud we have confirmation that we received our house. Questions were answered. Phone calls were return , excellent service fully recommend
Trusted Agent profile · Merthyr Tydfil
Darlows Merthyr Tydfil reviews
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
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Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
Google5/5
TrustpilotJessica jones always keeps me informed…
Jessica jones always keeps me informed of any houses that are coming up for sale in the area I’m looking for , she is always polite when I speak with her over the phone .
5/5
GoogleLoise came in for regular inspection. Thank you for your professionalism
Agent replied · 17 June 2024
Good Afternooon, Thank you for giving Louise a 5 Star View, this feedback. Darlows Property Management Team.
5/5
TrustpilotI have just renewed my tenancy
I have just renewed my tenancy. It was so easy and went smoothly. The lovely Tayah was very helpful and professional. Couldn’t ask for better.
5/5
GoogleHave bought a few properties with Darlows. Louise P has always been professional, knowledgeable and helpful throughout the buying the process which is why we continue to return. Thanks as always!
Agent replied · 17 June 2024
Hi, thanks for your 5 star rview.
5/5
GoogleHollie in the merthyr branch was proffessional and helpful
Agent replied · 17 June 2024
Thanks for the review. It means a lot.
5/5
GoogleExcellent service from Louise highly recommend for all lettings
Agent replied · 17 June 2024
Thank you for your review - Property Management
5/5
GoogleAmazing estate agents, helped me rent my property and the process was fast and smooth. I would defiantly recommend this company. Couldn’t thank the estate agent Zoe sears who has helped me to rent my property!PositiveResponsiveness, Professionalism
Agent replied · 17 June 2024
Thank you for leaving us a review, much appreciated
5/5
GoogleKara Showed around a house we was interested in and was very informative, efficient and helpful. 5* service
Agent replied · 17 June 2024
Hi James, Thank you very much for your review. Is there someone that helped you that you would like to name?
1/5
TrustpilotCowboys in Darlows Canton
Sold a flat through Darlows Canton. Exceptionally unprofessional, poor advice, poor management, poor communication. Really wish I’d used anyone else.
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleLouise came to the property today to do an inspection she was so professional and helpful amazing service thank you
Agent replied · 17 June 2024
Hi Annie-Mae, Thank you for your review this is greatly appreciated. Property Management.
5/5
GoogleHad a viewing with Sarah today and she is so personable and knowledgeable. A great experience. Highly recommend Darlows Merthyr.
Agent replied · 17 June 2024
Hi Angela, thank you for taking the time to leave a review.
5/5
GoogleGood experience dealing with Steven. No complaints.
Agent replied · 17 June 2024
Thank you Mark - Property Management
4/5
TrustpilotGood service
Ollie Hussani was very helpful and dealt with my query professionally. He quickly liaised with the tenants and came back to me, thank you.
5/5
GoogleSarah has helped us got our property under offer in a friendly and efficient manner. She always comes straight back to us with any questions we have. I would definitely recommend her to others.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Hi Debbie, thanks for your 5 star review and positive feedback. We really appreciate it.
5/5
GoogleThomas assisted me with my rental property which they've taken over to manage. Great service thank you!
Agent replied · 17 June 2024
Thank you for your review, Thomas will be very happy to receive this feedback.
5/5
GoogleViewed property with Louise, lovely experience and professional manner.
Agent replied · 17 June 2024
Thank you Chester for your review
5/5
GoogleMy experience with Sarah elliot was fantastic.sarah is so friendly and replying back very quickly and very professional at wot she does.well done Sarah from Melanie and nathan xx
Agent replied · 17 June 2024
Hi Melanie thank you for a 5 star rating, its always a pleasure to help people find their perfect home.
2/5
Trustpilotagents are agents
Sugar coating every sentence might give you a false sensation of interest and attention. Don't let this fool yourself. Agents just care about selling at the highest price for the highest commission. Darlows is nothing but a good example
Agent replied · 12 June 2024
We are sorry to hear about your experience, please can you email more details to help@darlows.co.uk and our team can look this further?Regards,Darlows
5/5
TrustpilotI have found the Darlows team Very Helpful
I have found the Darlows team very efficient. Zara has been especially helpful over the last few months despite the difficult conditions.Thank you
5/5
GoogleViewing a property this morning with Louise who was very helpful and informative. Thank you.
Agent replied · 17 June 2024
Thank you Andrew for your comments. Louise will appreciate them.
5/5
GoogleVery fast, friendly and efficient. Thank you very much Sarah for all your help :)
Agent replied · 17 June 2024
Thank you for the review
5/5
GoogleSarah from Darlows has been amazing throughout the process of purchasing my property. She has been so helpful and has gone above and beyond to make sure my purchase was as seamless as possible.PositiveResponsiveness, Professionalism
Agent replied · 17 June 2024
Hi Kelsey, thanks for your positive review and feedback. It is really appreciated.
5/5
GoogleVery fast response to my enquiry about the property and Nicole was friendly, informative and very helpful. Could not have had better service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Merthyr Tydfil
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
