Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleHave bought a few properties with Darlows. Louise P has always been professional, knowledgeable and helpful throughout the buying the process which is why we continue to return. Thanks as always!
Hi, thanks for your 5 star rview.
5/5
GoogleHollie in the merthyr branch was proffessional and helpful
Thanks for the review. It means a lot.
5/5
GoogleExcellent service from Louise highly recommend for all lettings
Thank you for your review - Property Management
5/5
TrustpilotDarlows Caerphilly
Really pleased with Darlows Caerphilly, Natalie, Gareth and Livvy are really professional, and helped take the stress out of selling my home, only had to phone them with any worries and they were understanding and put you at ease, thank you all. S Farr
Dear Sarah, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleKara Showed around a house we was interested in and was very informative, efficient and helpful. 5* service
Hi James, Thank you very much for your review. Is there someone that helped you that you would like to name?
5/5
GoogleAmazing estate agents, helped me rent my property and the process was fast and smooth. I would defiantly recommend this company. Couldn’t thank the estate agent Zoe sears who has helped me to rent my property!PositiveResponsiveness, Professionalism
Thank you for leaving us a review, much appreciated
1/5
TrustpilotCowboys in Darlows Canton
Sold a flat through Darlows Canton. Exceptionally unprofessional, poor advice, poor management, poor communication. Really wish I’d used anyone else.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleGood experience dealing with Steven. No complaints.
Thank you Mark - Property Management
5/5
GoogleLouise came to the property today to do an inspection she was so professional and helpful amazing service thank you
Hi Annie-Mae, Thank you for your review this is greatly appreciated. Property Management.
5/5
GoogleHad a viewing with Sarah today and she is so personable and knowledgeable. A great experience. Highly recommend Darlows Merthyr.
Hi Angela, thank you for taking the time to leave a review.
4/5
TrustpilotGood service
Ollie Hussani was very helpful and dealt with my query professionally. He quickly liaised with the tenants and came back to me, thank you.
5/5
GoogleThomas assisted me with my rental property which they've taken over to manage. Great service thank you!
Thank you for your review, Thomas will be very happy to receive this feedback.
5/5
GoogleSarah has helped us got our property under offer in a friendly and efficient manner. She always comes straight back to us with any questions we have. I would definitely recommend her to others.PositiveResponsiveness, Quality, Professionalism
Hi Debbie, thanks for your 5 star review and positive feedback. We really appreciate it.
5/5
GoogleViewed property with Louise, lovely experience and professional manner.
Thank you Chester for your review
5/5
GoogleMy experience with Sarah elliot was fantastic.sarah is so friendly and replying back very quickly and very professional at wot she does.well done Sarah from Melanie and nathan xx
Hi Melanie thank you for a 5 star rating, its always a pleasure to help people find their perfect home.
2/5
Trustpilotagents are agents
Sugar coating every sentence might give you a false sensation of interest and attention. Don't let this fool yourself. Agents just care about selling at the highest price for the highest commission. Darlows is nothing but a good example
We are sorry to hear about your experience, please can you email more details to help@darlows.co.uk and our team can look this further?Regards,Darlows
5/5
TrustpilotSam and Lisa are truly the nicest most…
Sam and Lisa are truly the nicest most professional Estate agents that I have had the pleasure of dealing with in all my years of buying and selling properties. Forget all the double barreled Cardiff estate agents just trust Sam and Lisa.
Peter, Thank you for such a lovely review, it was a pleasure to work with you. If you need any help in the future you know where we are. Darlows Llanishen
5/5
TrustpilotI have found the Darlows team Very Helpful
I have found the Darlows team very efficient. Zara has been especially helpful over the last few months despite the difficult conditions.Thank you
5/5
GoogleViewing a property this morning with Louise who was very helpful and informative. Thank you.
Thank you Andrew for your comments. Louise will appreciate them.
5/5
GoogleVery fast, friendly and efficient. Thank you very much Sarah for all your help :)
Thank you for the review
5/5
GoogleSarah showed us around a potential property today, excellent customer service and really professional 🌟🌟🌟🌟🌟 …
Hi Shauna - thanks for the review
5/5
GoogleI met with Sarah today, she was really helpful and explained the selling process very well.
Thank you for your review, I will pass the feedback to Sarah and her manager.
5/5
GoogleSarah from Darlows has been amazing throughout the process of purchasing my property. She has been so helpful and has gone above and beyond to make sure my purchase was as seamless as possible.PositiveResponsiveness, Professionalism
Hi Kelsey, thanks for your positive review and feedback. It is really appreciated.
5/5
GoogleVery fast response to my enquiry about the property and Nicole was friendly, informative and very helpful. Could not have had better service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
