Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
TrustpilotWe used the services of Darlows…
We used the services of Darlows Caerphilly. They were very helpful and Gareth excelled in helping us to find our new home. He was friendly, efficient and had a good knowledge of all properties that we viewed.
Dear Maria Sayer, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We wish you all the best for the future in your new home. Darlows Caerphilly
1/5
TrustpilotAvoid DARLOWS AT ALL COST
5/5
GoogleExcellent and professional service received from Louise. I cannot fault it. Thank you
Hi MJR ELECTRIC, Thank you for the review, its really appreciated. Many thanks, Property Management.
5/5
GoogleHad a vew in with Sarah today and fair play any questions iv asked she has answered all in all a lovely woman
Hi Naomi, thank you for your comments
5/5
TrustpilotOliver Hassani and Gareth Coleman were…
Oliver Hassani and Gareth Coleman were excellent - knowledgable, helpful and clear concerning deposit deductions (as landlord).
5/5
GoogleVery impressed with lovely Louise at our viewing today
Thank you Joanne for your review
5/5
GoogleMet Sarah, amazing lady. Feeling very positive. Highly recommended
Thank you for your comments we do appreciate them.
5/5
GoogleGreat advice and service from Steven Williams, thanks very much!
Thank you for your review. Property Management
5/5
GoogleHad a viewing with Cara, very helpful and answered all my queries
Hi Kate, thanks for the review
5/5
GoogleSarah showed us around a property in Pentrebach recently. She was very helpful and forthcoming. I would trust Darlows for future viewings.
Hi Tom, thanks for the positive review
5/5
GoogleKaraoke mor o brien showed us around lovely communication
Hi Tiffany, Thank you so much for the positive feedback for Kara, I will pass this feedback to Kara.
5/5
TrustpilotVery good service by hollie nice staff…
Very good service by hollie nice staff very helpful
4/5
TrustpilotNicole from the Merthyr Tydfil branch…
Nicole from the Merthyr Tydfil branch has been so helpful and friendly whilst helping us find our new home. She's always happy to help and answers any queries with ease. Positive experience so far
Dear Becky, Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleFantastic work from Nicole getting my property Let within days of contacting them. Handled very smoothly so far!PositiveResponsiveness, Quality, Professionalism, Value
Hi Tom, thanks for the 5 star review
5/5
TrustpilotZara was so helpful and honestly a…
Zara was so helpful and honestly a lovely chat, give that girl a raise!!
5/5
GoogleMet with Sarah today. Very friendly and informative.
Thank you for your feedback, I will pass this review to Sarah and her manager.
5/5
TrustpilotSara Belgasem was very helpful and…
Sara Belgasem was very helpful and friendly and sorted out my issues promptly
5/5
GoogleI have experienced different estate agents in the past some I definitely won't go back to but I really love how intentive the lovely ladies are in the Merthyr Branch (Darlows) Lowri especially has been dealing with our new property and everything has been done quickly and very carefully ensure everything we need and they need is done and also answering any questions I had :) highly recommended
5/5
GoogleWorked alongside kelsey for darlows, everything was great. Very helpful
Good Morning SWMPUSGAMING, thank you for your kind words. Property Management.
5/5
GoogleProfessional from the first phone call where I enquired about letting my house out to the very end of the process. They were easy to contact and put us at ease with their expertise. I would highly recommend the Darlows Letting Team to any landlord looking to let as they made the whole process simple for us in a very professional manner.
5/5
GoogleGreat viewing today with Louise
We really appreciate your comments.
5/5
GoogleSarah from Darlows was very professional and social distancing was maintained throughout the viewing. She is more than helpful with any queries. Would definitely recommend.
Hi Alexandra, thank you for another great review. Its lovely to hear such lovely words
5/5
TrustpilotWell Done Zara Lawes
Zara has persevered, over the course of a number of weeks, to resolve a difficult situation in one of our rental properties. She has followed up diligently and kept me well informed at every step. It was a real relief when she called me this morning to say that the situation had finally been resolved. Well done and thank you!
5/5
GoogleReally good experience so far in sale of my property with Louise Pinch. Very helpful keeping me informed.
Hi Stephen, thank you for your lovely words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
