Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
4/5
TrustpilotInconsistent communication rectified
After some inconsistent communication and support with our rental properties, Gareth Coleman has taken control of a couple of issues with one property and has done an exceptional job. A 6 star review for Gareth, dropping a star in the official rating due to previous experience with Darlows in general.
5/5
GoogleWe recently bought a house through Darlows in Merthyr and the service was exceptional from beginning to end and I would certainly recommend them.
Dear Jason Thorne, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Thank you again for your star rating! Regards Darlows Merthyr Tydfil Estate Agents
5/5
TrustpilotWorking with Jada
We’ve recently been working with Jada. She’s been really helpful, friendly and professional.
5/5
TrustpilotZara
Zara- very easy to deal with and puts you at ease In any situation, very helpful and understanding
Dear Corey, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings) estate agents. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotSam McAllister
Sam McAllister turned up on time and was very polite and friendly.Very helpful and deserves a 5* review.Thank you.
Dear Abby, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGreat service and consideration of the…
Great service and consideration of the smaller details to help all parties. Very impressed with the time spent ensuring a great experience. Thank you!
5/5
TrustpilotExcellent service
As a buyer, I received excellent service from Louise at the Merthyr Tydfil branch.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotJudith at Tonypandy Darlows sold my…
Judith at Tonypandy Darlows sold my house in just a week!Says it all really, and so professional at it too.
Hi Heather, we are very happy to have provided you with such a positive experience! Thanks again!
1/5
Trustpilotthe hell
Darlows its like a cake good decoration from outside but from the inside just close your sens as its...aim still chasing for small normal basic things but no heart in that place.but promise I will knock them down by law.save your life by not open their door.
5/5
TrustpilotAs always excellent service from…Cliff and Sarah Spanswick
As always excellent service from Darlows. The team are working remotely from home during these unprecedented times and Michael Tustin always gets back. Received a maintenance request this morning for a white goods repair - business as usual it seems. Thank you for looking after us and our properties.
5/5
TrustpilotThanks
A very professional and friendly service provided, Tayah especially went out of her way to help.
Hi Steve Payne,We're pleased to see the 5-star rating you left for us. Please let us know if there is anything further we can do to help!RegardsDarlows Albany Road (Lettings)
5/5
GoogleI have Currently been looking for rental property’s in the Merthyr area. Been looking for while but haven’t found one suited to my needs as yet.However I am confident That nicole will continue to help me find the right property.shes been very helpful, professional and helpful. Highly recommended.PositiveProfessionalism
5/5
TrustpilotExcellent service from several staff at…
Excellent service from several staff at rental dept.Good feedback tenants found really quickly would definitely recommend
Dear Russell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGeneral information
Excellent customet service from Hollie, very informative & helpfull.I will be back in touch in the future.
5/5
TrustpilotZara Lawes dealt with our query very…
Zara Lawes dealt with our query very promptly and efficiently. Great work. thank you.
Andrew Fiddes, we are glad we could help! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
5/5
TrustpilotSpoke to a lovely lady called Hayley
Spoke to a lovely lady called Hayley, excellent customer service! Very understanding and courteous.
George Morris, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road (Lettings). Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotChristine from Darlows Estate…
Christine from Darlows Estate agent,very friendly,prompt. Christine Ensured the delivery of properties to purchase., we're presented to me seamlessly and based on the specifications provided.
5/5
GoogleI'm currently looking at some properties to rent. I haven't found one that's suited to me quite yet however the lady who has been helping me (Nicole) has been excellent. With her help I'm sure I will find something in the very near future.
5/5
GoogleExcellent service from Sarah Elliot from the Merthyr Tydfil branch, very approachable , friendly and professional
Dear Ela We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil estate agents
5/5
TrustpilotWe have had excellent customer service…
We have had excellent customer service from Chloe, she has been very helpful and understanding.Everyone who I have dealt with in Darlows have been very helpful, Nicole in helping us find our home, Chloe, Ollie and Gareth in helping with the maintenance issues.
5/5
TrustpilotTenancy inspection - 5 Star
Tenancy inspection carried out by Sam McAllister, extremely friendly and professional. Awesome service
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotVery efficient
Very efficient, friendly and helpful. Affordable fee to move and very flexible.
Dear Philippa John, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotExtremely friendly and informative
Extremely friendly and informative. Thanks for your help Rhys.Would highly recommend.
Dear Conor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotAn excellent service.
The Darlows team in the Llanishen office were without exception, professional, helpful and friendly. They kept us updated and informed all the way through the process of buying and selling and made what is one of lifes most stressful events run as smoothly as possible. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
