Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service from Oliver in the…
Fantastic service from Oliver in the Merthyr office, highly recommend Darlows!
Dear Richard, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGood service on the phone always real…
Good service on the phone always real nice to talk to.
Dear James Breslin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotExcellent customer service from Zara…
Excellent customer service from Zara Lawes at Darlows.
Dear Michelle, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotBest estate agents in Pontypridd
Great company, great staff
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotExcellent Advice
Excellent advice about renewing lease taking account of flexibility required!
Dear Jude Griffiths, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
1/5
TrustpilotAvoid if you can
Avoid if you can. Terrible service with no communication.
5/5
TrustpilotPositive, helpful and friendly experience
We have recently had a positive experience with Tayah Rennie-Morgan. She was friendly, very helpful, helped us to solve a problem and delivered the information during the same day. This saved us a lot of work on our accounts.
5/5
TrustpilotGreat customer service from all in…
Great customer service from all in Merthyr Tydfil branch.
Dear Natalie,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotExcellent
Very and quick and professional throughout the entire process
Dear Tim, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotExtremely helpful and very willing to…
Extremely helpful and very willing to help!
Dear Akshay, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHi would like to say thankyou to gareth…
Hi would like to say thankyou to gareth from darlows dealt with my end of tenancy really well and deposited my bond back to me very quickly which is a great help thankyou so much.
5/5
TrustpilotSpoke to chloe from the property…
Spoke to chloe from the property management team and I have to say from reading previous reviews how true they are, nothing was ever too much of a problem and she was always polite and helpful
5/5
TrustpilotI moved into a 3 bedroom property
I moved into a 3 bedroom property, there was a few things wrong. I contacted Chloe and she went above and beyond to arrange things. Still waiting for the replies but the customer service is brilliant
5/5
TrustpilotVery efficient friendly service
Very efficient friendly service Would recomend Darlows.
Dear Lisa Owens, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleNicole Richards gave me and my friend Jaimie Sanger a view for our new house, she was very polite kind and very ongoing:) she made our experience with Darlows class very lovely girl :)
5/5
TrustpilotOllie Hassasni
Ollie Hassasni - property manager. 5 star review from me as this gentlemanwas nothing more that a perfect professional during a very testing time of both the year and current said situation.
1/5
TrustpilotI Don't know I'm afraid?!?
£90+ for a gas check?!Never get an answer from any office, calls always just go back to Essex where they know nothing. Can't even confirm an occupation/ move in date.Absolutely appauling!!
4/5
Trustpilotchloe from the property management team…
chloe from the property management team in Cardiff couldn’t be anymore helpful, had a few queries and she helped me get to the bottom of them all! Thank you so much!
2/5
TrustpilotWe have had a very bad time at our…
We have had a very bad time at our property but if it wasn’t for Zara Lawes she had been amazing and done everything she can for us.
5/5
TrustpilotSpoke with Chloe on the Property…
Spoke with Chloe on the Property Management team and I have to say what excellent customer service, couldn’t be more helpful if she tried! Thank you so much!
5/5
TrustpilotWould just like to say a big thankyou…
Would just like to say a big thankyou to ollie for today very understanding and was more then happy to help and that's exactly what he done. Thankyou
5/5
GoogleI was very pleased with the service I received from Oliver Manifold at the Merthyr Tydfil branch of Darlows. Very professional and knowledgable about the properties on offer.
5/5
TrustpilotFantastic service from Ollie Hussain…
Fantastic service from Ollie Hussain today , a professional kind gentleman who did everything he could for me , couldn't have asked for more .
2/5
TrustpilotThe only reliable people there are…
The only reliable people there are chloe and ollie the rest say they will call you back or sort out your problems but they never do
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
