Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleSarah from Darlows has been amazing throughout the process of purchasing my property. She has been so helpful and has gone above and beyond to make sure my purchase was as seamless as possible.PositiveResponsiveness, Professionalism
Hi Kelsey, thanks for your positive review and feedback. It is really appreciated.
5/5
GoogleVery fast response to my enquiry about the property and Nicole was friendly, informative and very helpful. Could not have had better service.
5/5
GoogleWe are just in the middle of a purchase of an investment opportunity with Louise from the Merthyr Branch and the service has been excellent so far. Communication is great and we look forward to doing more great deals in the future :-)
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for your star rating! Regards Darlows Merthyr Tydfil
5/5
GoogleFirst class service from Sarah. As fist time buyers we couldn't have asked for more, she took us to thw house when ever we asked, and was always keeping us up to date with everything going on. Would highly recommend to everyone. X
Dear Kayleigh, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thanks again for the recommendation, and have an amazing day! Regards Darlows Merthyr Tydfil
1/5
TrustpilotVery bad communication from lettings…
Very bad communication from lettings team. We may have been young but definitely shouldn’t have been taken advantage off. Would definitely not recommend to anyone. It’s all about money with them rather than helping.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotFantastic experience through Nicole
Fantastic experience through Nicole at Darlows, Merthyr Tydfil. She's diligent, takes the time to understand my needs and always delivers on her promises. I can't recommend her highly enough!
Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleLouise provided a fantastic service and very knowledgeable about the property and surrounding area.
We are happy to hear you have had a fantastic service. Thank you
5/5
GoogleMet with Sarah who showed us around the property very professionally
Thank you for your review
5/5
GoogleHad a visit from Darlows today, Sarah explained everything the process and was able to answer any questions I had. Very polite and easy to speak to.
Hi Nicola, thank you for your kinds words.
5/5
TrustpilotZara Lawes was extremely helpful…
Zara Lawes was extremely helpful answering all my questions when my tenant moved out without settling the money they owed
5/5
GoogleA very professional service but still approachable staff. Louise Pinch who dealt with the sale was excellent at explaining anything I needed to know. Would definitely recommend using them if your selling or buying in Merthyr tydfil.
Dear Martine , Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil estate agents
5/5
TrustpilotAbsolutely Amazing service from Zara
Absolutely Amazing service from Zara! Helped us move into our first home so fast and went so smoothly, even rang to check up on us and to see if everything is ok with the property! Highly recommend!
Carys Parfitt, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
GoogleSarah elliott has gone above and beyond to help me with the sale of my property.
Hi Amanda, thank you for your kind review
5/5
GoogleMet with Sarah for a viewing today, was really helpful
Thank you
5/5
GoogleExcellent customer service from sarah, always there for us if we needed her. Nothing was to much trouble. Thanks again Sarah, couldn't fault you.Yasmin & Colin.
Hi Colin, thanks for the review - really appreciated
5/5
GoogleSteven, Brilliant service, very helpful and informative.
Hi Charlotte thank you for your review, we really appreciate it. Steven Property Management Team.
5/5
GoogleLouise showed us a house. Great knowledge of property and very accommodating.
Thank you for your comments. We appreciate them
4/5
TrustpilotGreat service so far.
Great service so far.I am a landlord and was struggling to rent out my flat, Emma & Oliver managed to do this within days.I look forward to working with them as I get more properties in the future
Dear Mandy,Thank you for taking to time to leave us some feedback. We are pleased that you have been happy so far and are looking forward to working with you again in the future.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHad an amazing experience with Merthyr…
Had an amazing experience with Merthyr Tydfil Darlows Nicole Richards, she is absolutely amazing and she made me feel so comfortable. She gets the job done and is extremely kind and helpful, I fully recommend Darlows :)
Dear Aimee Jones, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!Darlows Lettings Merthyr Tydfil
5/5
GoogleSpoke with Hollie,very professional and helped me out a lot
5/5
GoogleSarah showed me a property in Poplar street and was very informative
Thank you for the review, Sarah will be so pleased to see this.
5/5
GoogleAmazing support and experience from Sarah. Quick to upload and advertise my property Thanks
Hi Lee, thanks for the review
5/5
GoogleAmazing service from Holly, would highly recommend her.
Thank you very much for your feedback, I will pass the feedback to Hollie's manager.
5/5
GoogleCalled quite a few times to book viewings for various properties with darlows and always had great service aliyah is always warm and polite
Hi Aaron, thanks for the review. We really appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
