5/5
GoogleSarah from Merthyr Darlows helped us today to find out perfect home. Can't fault the service and really knowledgeable of the area. Thanks again for all the help
Agent replied · 17 June 2024
Hi Thomas, thank you for your kind comments
Trusted Agent profile · Merthyr Tydfil
Darlows Merthyr Tydfil reviews
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
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Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
Google5/5
GoogleSarah Elliott, Senior Negotiator for the Merthyr Tydfil branch, accommodated a very short notice request for a viewing. She liaised with the vendor on my behalf and has been clear and helpful in all her communication. Faultless service.
Agent replied · 17 June 2024
Hi Oscar, thanks for the 5 star review
5/5
GoogleThe manager Oliver was really helpful and consistent with our property search. He managed to find the perfect house for us even though we had pets. A true gentleman and would highly recommend his service.
5/5
GoogleHad a great viewing with Louise -who was both professional and personable. Louise has knowledge in the field aswell as an attention to detail
Agent replied · 17 June 2024
We are pleased to hear you had a good service with Louise. Thank you for your review.
5/5
GoogleHad a few house viewings last week with Jessica she was absolutely brilliant anything I asked she could answer and a lovely women so polite and friendly like I knew her years, she also have stayed in contact with property’s which saves a lot of pressure. Couldn’t thank her enough absolutely amazing
Agent replied · 17 June 2024
Dear Kirsty Thomas, Thank you for leaving such great and detailed feedback about your experience with Darlows Merthyr Tydfil estate agents. We hope to see you soon!
5/5
GoogleMet with Sarah today, she provided a professional and friendly service. Would highly recommend.
Agent replied · 17 June 2024
Thank you for this review, I will pass the feedback to Sarah and the Sales Team.
5/5
TrustpilotTristram was super helpful and…
Tristram was super helpful and sufficient when helping me with a property. Nothing was ever too much for him to sort out or help me with. A great asset to Darlows!
5/5
GoogleLeighton Tapper answered all my questions with a smile and very courteous.
4/5
GoogleI found selling my house one of the worse experiences in my life but in fairness Sarah Elliott did all she could to reduce the stress caused by unreliable buyers and eventually secured the sale. Geraldine Bevan
Agent replied · 17 June 2024
Hi Geraldine, I'm so glad we got there in the end for you. Thank you for your feedback - much appreciated.
5/5
GoogleHave had the pleasure of dealing with Kara Mor-O'Brien from the Merthyr office. She was professional, friendly and helpful. I had a few questions and she came back to me with the answers promptly the next day!!
Agent replied · 17 June 2024
Hi, thank you for your kind words.
5/5
GoogleAlmost 2 years with Darlows at Merthyr. Very helpful and professional agents. A big shout out for agent Louise Pugh, swift in responding emails with good communication and always eager to help with any property related issues.
Agent replied · 17 June 2024
Hi Ali, thank you for your kind words
5/5
GoogleBoth Kara and Zoe, were amazingly good. We were treated like royalty and had a lovely welcome. Even speaking on the phone, i had a really good vibration and connection, with these two lovely girls. Thank you.
Agent replied · 17 June 2024
Hi Stephen, thank you for your kind words
4/5
TrustpilotGreat professional attitude
Great professional attitude from the staff at Darlows, good photos taken of a rental property I needed letting and good communication when they were contacting me. Only slight criticism is when I would try to contact them, not always possible. As I say, slight criticism, otherwise very friendly & efficient.
Agent replied · 12 June 2024
Dear Sean Hall, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). We always love to hear from our customers, especially with such great feedback. We certainly look forward to the opportunity to turn 4 stars into 5. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
GoogleVery efficient showing around the house, very friendly, well presented and polite.
Agent replied · 17 June 2024
Thank you Charlie wen appreciate your comments. - Sales Team
5/5
GoogleWe have been dealing with the lovely Nicole from Darlows. She has been absolutely amazing in helping us find our property and help us relocate from London to Wales she has gone above and beyond for us. Her professionalism is second to none.
Agent replied · 17 June 2024
Thank you, for your Review.
5/5
GoogleOur first experience with renting and hollie was amazing with anything we need
Agent replied · 17 June 2024
Thank you for this review of Hollie, I will pass this feedback to Hollie and the Letting's team.
5/5
GoogleSarah valued our house today, lovely lady, very thorough and professional, thank you!
Agent replied · 17 June 2024
Thank you for this review of Sarah, I will share the feedback with Sarah and the Sales team.
5/5
TrustpilotWould highly recommend
Dealt with Chloe after our move and she offered a first class service from start to end! Would highly recommend! Thank you Chloe and thank you for an excellent service!
5/5
GoogleGreat service from Louise at Darlows Merthyr. She was helpful with coming to an agreement with buying the house I wanted and also give me details of their mortgage advisor to help me with the process.
Agent replied · 17 June 2024
Hi, thank you for your positive review
5/5
GoogleI had a viewing with Kara, she was very helpful
Agent replied · 17 June 2024
Thank you for the review
5/5
GoogleHad a lovely chat with Georgina today! Super helpful! Really easy to talk to! Helped me so much! Thank you!! Xx
Agent replied · 17 June 2024
We appreciate your Comments - Property Management team
5/5
GoogleSarah Elliot and Darlows Merthyr Tydfil assisted with the sale of 2 properties. The service received was excellent, very efficient and provided regular updates and support throughout the whole process. Highly recommended.
5/5
GoogleMet with Sarah today, she was amazing. Coped with my dogs well and was very favourable in her description of my property
Agent replied · 17 June 2024
Thank you Sarah for the review we appreciate your comments.
5/5
GoogleMet with Sarah at my friend's house. She was lovely, friendly and very helpful.
Agent replied · 17 June 2024
Hi Katherine, thanks for the review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Merthyr Tydfil
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
