Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleAs a business i deal with georgina and Louise on a regular basis. Very professional and easy to communicate with both. Recommended agents*PositiveResponsiveness, Professionalism
Thank you for leaving us a review, much appreciated
5/5
GoogleMyself and my group of friends have all been through darlows and had excellent service from Sarah. She has helped us all move and now helping me again. She really is professional and knows her job inside out. Thank you
Thank you for your kind comments Matthew, much appreciated
5/5
GoogleAlways a pleasure to work along with the team at Merthyr Darlows, Louise Pugh goes above and beyond to ensure that our workload runs smoothly
Thank you Adrian for you review - Property Management team
5/5
GoogleI have contacted Ms clara ,she is really amazing,so patience in explanation,very interactive.
Thanks for the review
5/5
GoogleViewed a property at church Street Rhymney with Louise. Lovely lady very professional, informative and a pleasure to deal with,thank you.
Thank you for your review Mark.
4/5
GoogleVery good communication in respect of keeping me updated from Hollie in the lettings team
Thank you so much for this review of Hollie, I will pass the feedback to Hollie and the letting's team.
5/5
GoogleSarah Elliot showed us round a lovely house ( which we have now put an offer on) I called on the Friday and was very keen to see the house Sarah managed to shuffle a few things around and we got an appointment on the Saturday.
Hi Suzanne, thank for the positive review.
5/5
TrustpilotSwift and supportive help
Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.
5/5
TrustpilotI would like to give an enormous THANK…
I would like to give an enormous THANK YOU to Ms. Victoria H (Vicky) who has been exceptional in handling, extremely quickly, some issues we've been having a few months now. After little success, Vicky personally took on my complaint and within a week, took care of every single thing, keeping us updated every step of the way. It's the most meaningful help I've had in a while and she's honestly made up for the discouraging feelings we were having. Thanks a million!
5/5
TrustpilotSpoke to Chloe
Spoke to Chloe, whom I must add is extremely approachable,has a friendly attitude, consistent and highly professional.Chloe alway's gave us regular updates, we are really pleased and would highly recommend Chloe and Darlows.
1/5
TrustpilotAppalling service!
Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?
Hi Astro,We do apologise for the extremely late notice you received with the cancellation. Please email all the details to help@haart.co.uk so we can investigate your case further.Thank you,Ross
4/5
GoogleGreat service from the start, application was incredibly easy and the team were very helpful throughout the process - Kara OBrien in particular was brilliant the whole way through.
Hi Alex, thanks for the review - was there anyone in particular you would like to mention.
1/5
TrustpilotDo not use Darlows to manage your…
Do not use Darlows to manage your property! They do not answer the phone, return voice messages or respond to emails. Our property has been left with a rainwater leak which has effected the electrics since July. We were not informed of the leak and no one has been sent to repair as it was "not a priority" We have been trying to contact them for over a week but no response to any of our emails and no one has returned our calls. Appauling service.
5/5
GoogleSarah came out to provide a valuation of our home so friendly, instantly put at ease, very professional and a great 5 star service.
Thank you Natalie. We are pleased you have received a 5 star service
5/5
GoogleI work with Louise on a daily basis on EICR's on rental properties and she is amazing & so helpful
Hi, thanks for the review- we really appreciate it. Louise property management
1/5
TrustpilotVery poor customer service
Very poor customer service. In my experience they only cared about our landlord and not I “tenant”. Before we moved into the house we were assured by Darlows that the landlord would fix everything that needed fixing in the house which included the damping. After moving in we discovered a lot of other things were faulty. This included the boiler, window and door locks not working. When I tried to get in touch with Darlows they respond a couple of times and when they finally did all the said was they weren’t liable and that we would have to talk to the landlord about it. Every time the landlord needed them to give me and information they would never fail to do that but they neglected our complaints. I wouldn’t recommend and I won’t never rent or buy a property through them ever again.
5/5
GoogleHollie lamgmead is amazing she was very helpful and trying to helping us with finding a property
Hi thanks for the review
5/5
GoogleAmazing service! Hollie helped me and my partner that day
Thank you for your review, is there anyone you would like to mention who provided this service?
5/5
TrustpilotDARLOWS
DARLOWS. A BIG shout out to kayleigh Its always hard when buying & moving but so far kayleigh is making that process very easy .keep up the good work A MASSIVE thankyou keep up the good work .See you soon in our new home.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleI made the right decision choosing Darlows of Merthyr Tydfil to sell my house, from the outset thanks in particular to Sarah who took control of the whole process allowing me to relax and await a result. I'm delighted to say that the house was sold and all thanks to a great team.
Dear John Pawlowski, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleLovely little place in a quiet street of Abercanaid. Shown around by Kara who answered all my queries.
Thank you very much for your feedback, I will provide this feedback to the letting's team.
4/5
GoogleLouise and the management team are always very helpful with any situation and always deal with them efficiently
Hi Danny, thanks for the review - property management team
5/5
GoogleSpeak to Louise and Georgina regularly on the phone. Both always very helpful and understanding. Great customer service.
Thank you for your review of the property management team Dan.
5/5
GoogleI have been in contact with Louise Pinch very often. She is an excellent agent and a very kind person, always ready to help and understand your needs.
Hi Mikky, thank you so much for your kind review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
