Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleMia has dealt with our rental property. This is the first time we have let a property. She was very helpful and has answered any questions we've had promptly. So far a great experience with Darlows.
Hi Charlotte - thanks for the review
4/5
GoogleAfter 4 days of phone calls and voice mails Louise Pugh easily confirmed my email and send me the paper that i needed, she is super professional, polite and efficient.
Hi Patricia. Thank you for taking the time to leave a review. Property Management.
5/5
GoogleSarah at Darlows has been integral in our search for a new home. She’s restored my faith that some estate agents really do care about finding the right home, rather that trying a hard sell. We’ll definitely approach Darlows when looking to sell in the future.
Hi Elliott, we really appreciate you taking the time to leave a review.
5/5
TrustpilotThat bit more
Was looked after by a young lady called Hollie So helpful about the property and the local area.
5/5
GoogleHollie at the Merthyr Tydfil branch has been so helpful from start & her communication is great. We’re very happy with the service we’ve had so far! Friendly & professional Highly recommend!
Thank you Reis we are pleased you are happy with the service
5/5
GoogleI've had consistently positive experiences with Louise at Darlow's. She's highly responsive, great at communication and is irreplaceable to the company for her service.
That's really good to hear. Thank you for your review
5/5
GoogleRecived brilliant service from Sarah, guidance, advice, very punctual and kept me upto date at every turn. Can 100% recomed Sarah and Darlows and will be first call when I need their services.
Thank you for your feedback, this will be passed on to Sarah.
5/5
GoogleSarah showed us around today it was lovely to not be pestered going around and just have a really relaxed viewing. Shes been really lovely feom the moment of us booking the viewing.
Thanks for the review - we really appreciate it
5/5
TrustpilotSpeedy service and always helpful
Bought my house through Darlows and always found them through this process to be straightforward and without delay. I have since decided to put my house on the market with them because of their efficiency and concern; they viewed my house for sale within hours of my request and kept me updated as to the situation.Well done Diane-much appreciatedI
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotMyself and my daughter have contacted…
Myself and my daughter have contacted darlows to request a viewing, we both have been told someone will ring us back, I have been waiting since last week and my daughter has been waiting two days, not very professional.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleI've had the pleasure of dealing with Aliya from Darlows on several occasions and she has always been knowledgeable, helpful and very friendly. A credit to her company, I look forward to any future dealings.
Thanks for the review - really appreciate it
5/5
GoogleI am very happy with the service Sarah has provided,she is a very lovely friendly lady and a pleasure to deal with
Thank you for this review Teresa.
5/5
GoogleMuch more friendly than other agents I have used so far. SPECIAL MENTION TO KARA WHO SHOWED US AROUND PROPERTY TODAY. Excellent customer skills 👍👍 …
Hi David l, thanks for the review- really appreciate it
4/5
GoogleDarlows PM Team appear to be very busy. Louise Pugh has consistently been very helpful when dealing with property issues and difficult tenants.
Thank you Robin - Property Management
5/5
GoogleSarah has come to value both my mothers and my own house today. She on time, very professional and helpful. Thank you :)
Hi Zoe, thanks for the review. We really do appreciate it.
5/5
GoogleVery professional and polite
5/5
GoogleMet with Sarah today she was lovely with helping us put the house up for sale
Thank you very much for this kind review of Sarah, The feedback will be passed on to the Sales Team.
5/5
GoogleMet Louise for the first time after checking the property!! Lovely girl easy to get on with and no pressure with her at all !! Hope to deal with her every time through Darlows
Hi Natalie, thank you for your kind words. Many thanks, Property Management.
5/5
GoogleJo was lovely when she came to visit our property x
Thank you for this lovely review. We will pass this on to Joanne in Property Management.
5/5
GoogleHad a viewing of a property at Ebbw Vale. We were assisted by JESS. She is lovely and very accommodating to our questions. She gave us ample time to see details we want to see on the property. 5 star because of her kindness.
Hi, thank you for your review
5/5
GoogleI have been working with Nicole on my property sourcing and managing mine/my clients BTL properties for over 5 years. The service is always fantastic, she is responsive and will go out of her way to assist with any issues I have.PositiveResponsiveness, Quality, Professionalism
Hi Louis, thanks for the 5 star review. We really appreciate it.
5/5
GoogleGreat communications with Darlows Merthyr Tydfil. When my partner and I visited the property we were greeted by Louise who was friendly and also informative. Happy with the service. Thanks.
We are pleased to hear you have had great customer service. Thank you for the review
1/5
TrustpilotI was to see an house
I was to see an house. I ask for applications form but thay just laid that call back with more information and will send an form by email and of course this does not happened. When I go to agency to ask for application they said house is not more available. Just lost my time
Dear Alina, We are sorry to hear about this and this is not the service we strive to achieve. If you would like us to look into this please email help@darlows.co.uk with details of the branch you were in contact with. Regards, Hannah
5/5
GoogleI had a viewing with Kara and couldn’t be better. Friendly and answered any questions which asked
Thanks for the review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
