Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely amazing service.Nicole was Very helpful, easy to get in touch with and extremely professional. She always went an extra mile to help out. I have been dealing with few estate agents lately and this was definitely the best experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHollie as been amazing and got me the house I wanted can't thank her enough , definitely recommend her , thanks again x
Hi Sara, thanks for the review
5/5
GoogleRang Hollie for an enquiry about a letting she was very helpful indeed , top class service . Thank you
Thank you Gareth for your review
5/5
GoogleHolly showed us around a property today and was very approachable, answered all the questions we had about the property
Thank you for this kind review of Hollie, I will pass the feedback to the Letting's team.
5/5
TrustpilotExcellent Service
Many thanks to Emma and Cai for the excellent service I had from them finding the right tenants for my house that I have now rented out. Both were so helpful and both really nice.I would recommend Darlows can’t fault them
5/5
GoogleHad so much help when kara morobrien assisted me in finding my new place from start to finish,she was always available when I call and explained all processes thoroughly. Such great customer care
5/5
GoogleSpoke with Thomas about properties in the Merthyr area. Great service, very friendly and knowledgeable. Will be contacting again when ready to make the move.
Thank you very much for your feedback of Thomas, the feedback will be given to Thomas and the letting's team.
5/5
TrustpilotThanks for Chloe’s support, guidance and friendly customer service.
Chloe was friendly and gave excellent, knowledgeable advice to me yesterday when I contacted the letting department at Darlows. As a landlord it is reassuring to have someone who can support and guide you. Thanks Chloe, you’re a credit to the company.
5/5
GoogleCredit where credit due, worked with Darlows Merthyr branch always a pleasure to work with Louise Pugh have been excellent with dealing with everything Keep up the good work
Thank you for your review. Property management
5/5
GoogleHad 2 X viewings with Iestyn from the Merthyr Tydfil branch. He was very helpful, answered our questions took time to show us around without rushing us. A real nice person to deal with.
Thank you Wayne for the review. Iestyn appreciates your comments.
5/5
GoogleSarah was professional, responsive and helpful.
Hi Monika, it's lovely to receive a 5 star review and such positive feedback.
5/5
GoogleGreat hands on approach to selling our property with Aliyah Kennedy. Would definitely recommend requesting Aliyah from the outset if you lead a busy work life and want things done professionally, fast and with the utmost quality.
Hi Edward, thank you for your positive review.
5/5
GoogleHad a quick response yesterday from a email I sent the day before. You don't see this normally, quick responses but very happy with the service I had from Louise in Property management in Darlows in Merthyr.
#Hi tony, thanks for the positive review. We really appreciate it.
5/5
GoogleI have had a brilliant first experience of using Darrow’s letting company. Kara Mor OBrien has kept me fully informed every step of the way and made the whole process seem so simple and easy. Thank you.
Thank you for your 5* review - was there anyone in particular you would like to mention? Property Management Merthyr.
5/5
GoogleNicole Richards & Kara are absolutely amazing. They helped my partner & I choose our first home together, there is nothing they won’t do to help where they can and answer any questions. Couldn’t recommend any higher.
Hi James, Thank you for your review. Nicole & Kara will appreciate your comments.
5/5
GoogleHaving experienced bad customer services and miscommunication with a previous estate agent, i asked darlows to market my property they were confident I could get a quick sale within 4 weeks the house was solt, brilliant communication and feedback from viewings enabled us to sell the house pretty quick. Can't fault the service and marketing the property A1 service Thanks
Dear Anthony Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil estate agents
5/5
GoogleI had an amazing viewing session with Kara today. She was truly helpful. Well done Kara 👍 …
Thanks for the review, we really appreciate it
5/5
GoogleVery impressed with the service we had from Darlows, Nicole Richards was absolutely amazing i couldnt ask for better service, such a lovely person made me feel at ease all the way through.. Cant thank her enough!!
5/5
GoogleVery friendly and helpful and has been very good in sending details of properties that may suit us
Hi, thanks for the review
5/5
TrustpilotGreat Service
I use Darlows as my letting agency They have always been very helpful and timely in their communications with me. Sam McAllister recently carried out a check at the property and he was very polite, professional and helpful when I met him. I have used Darlows for a few years now and am happy to continue to do so.
Good Morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleThe process was very easy in looking at the house. Managed to get an offer in for a good price. Leighton had been very helpful and patient. Highly recommend
5/5
GoogleHolly did a great job, answered all my questions and was polite and professional.
Hi thanks for the review
5/5
GoogleAmazing services and excellent Communication provided by Sarah Elliott, who was incredibly helpful, friendly and always available to help me with any enquiries that I had.
Hi Liam, thanks for the review. Really appreciate it.
5/5
GoogleSarah at Darlows helped my sister and I with the sale of a house for our father. I would recommend because of the professional service received
We appreciate your review Ray. Many Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
