Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Darlows has been brilliant. They are a lovely team and we're very helpful giving me all the answers I needed. They worked quickly and professionally to get me good results. I would recommend Darlows to be the estate agent to use . Very happy tenant. Big thank you to Carla and Sarah.
5/5
GoogleOn the track for getting our second home from Darlows Merthyr, cant thank enough for a representative Kara who helped us throughout the process. She is very friendly and eager to help us with any concerns we had. Top service. Thank you Darlows 🫶🏻 …
Thanks for the review - we really appreciate it
5/5
GoogleSarah has provided a professional and easy experience during my house searching experience. Clear and prompt communication throughout the whole process from Sarah and also Iestyn who also works there. Thanks all!PositiveProfessionalism
Hi Katie, thanks for the 5 star review and positive comments.
1/5
TrustpilotI am very disappointed with Darlows…
I am very disappointed with Darlows Est Agent Merthyr Tydfil. My wife emailed the office and telephoned them twice to requested a property viewing, she was assured that they would contact her to arrange an appointment this was three day ago and have not heard anything back from them. This is not good for Darlows
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleGreeted by Iestyn Powell. Professional, friendly, honest and extremely helpful very good introduction to Darlows and feel confident going forward with this company.
Hi , thanks for the review. We really appreciate it.
5/5
GoogleVery impressed with Lestyn Powell the negotiator who I dealt with at Darlows, he was very helpful, professional and friendly.
Hi Lynda, thanks for your kind review
5/5
GoogleI have just decide to let my property out and didnt have a clue where to start. I spoke with Nicole who has been fantastic every step of the way. She is very responsive and very clear on everything i need and has made the process really easy and stress free. Thank you so much!
Hi Andrew, thank you for your review
1/5
TrustpilotStay away from Darlows and Spicerhaart
Stay away from Darlows and Spicerhaart. They are horrendous at managing properties and tenancy agreements.They don’t care if you have no electric or damp or heating. The 5 years they managed our rental property they caused immense amounts of stress. The advisors they have working for them are utterly clueless.They’ll never return your call or answer emails. Stay away.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleI have been working with Louise from the Merthyr Tydfil Branch with selling my house. She has been great throughout the entire process and really helpful with trying to sell my house and with documents that are needed for the process. I definitely recommend using Darlows as your estate agents for selling your house and if possible to try and have Louise help try to sell your house.
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil
5/5
GoogleMet a lovely estate agent called Sarah Elliott who showed us around three lovely houses, she was very friendly, polite and extremely helpful and even suggested a property for us to view. As we are still looking for our "perfect" home Sarah still keeps in touch with appropriate information on new listings that would suit us, we are grateful for the help, thank you very much Merthyr Darlows.
Dear Kess Schofield, Thank you for leaving such great and detailed feedback about your experience with Darlows Merthyr Tydfil. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil estate agents
5/5
TrustpilotOutstanding service
Outstanding service! Emma has been amazing and really helped me through a difficult move. Really recommend. Thank you
Dear Joanne Wood, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleSarah showed me around a property today. She was very helpful, and was able to answer all my questions. She also gave me space and time to view the property. Based on my experience so far I would be happy to recommend.
Hi, thanks for leaving a 5 star review - really appreciate it
5/5
GoogleDaniel Watkins, Richard Mahoney and the young bloke who showed me around the house were brilliant. Would definitely recommend buying a house through Darlows. 👍 …
Thank you for your review
5/5
GoogleSarah came to value our house on behalf of Darlows Estate Agents. Every thing was explained and was easily understood. She was simply great, Many Thanks.
Thank you for this kind review of Sarah, I will pass this feedback to the Sales Team.
5/5
GoogleSarah valued my home today. She was very friendly and approachable and made me feel at ease straight away. If I was to sell I would definitely give Sarah a call.
Hi Helen, thanks for the review - we really appreciate it
5/5
GoogleKara was helpful. Great time viewing.
Hi, its always lovely to hear such lovely reviews
5/5
GoogleFantastic viewings today with Holly, absolutely pleasure being shown around the let's and had a good gossip aswell! Would recommend
Thank you for such a lovely review !
5/5
GoogleSarah Elliott of Darlows is very professional and extremely helpful she has been very supportive in helping me find my ideal properties and is always available for viewings that work around my times thank you for your continued help and support
Hi thanks for the review- really appreciated
5/5
GoogleI went to go see a house in the Rhondda and the estate agent hollie was really lovely and very helpful
Hi, thanks for your review
5/5
GoogleContact with Darlows has been excellent. Iestyn keeps me up to date with viewings and the sale of our home. Very professional and impressive!
Hi Richard, thanks for your review
5/5
TrustpilotAs a landlord I have used Darlows for a…
As a landlord I have used Darlows for a number of years and found that Joanne Davies who handled my properties was excellent and very efficient, I am sad to see her leaving the company and wish her all the best.
5/5
GoogleLouise at Darlows is an extremely proactive and friendly person to deal with whether on the phone or via email. Whenever I have dealt with her, she is on the ball and responds quickly.
Hi thank you for your review, we really appreciate it. Louise Property Management Team.
5/5
GoogleHollie Langmead did a viewing with me and my partner in mountain ash and she was amazing! She was very quick to call this morning about an offer form, cannot fault her. Woukd recommend
Hi Ellie we really appreciate you taking the time to write this review
5/5
GoogleI seen cara yesterday for a viewing on a property in Porth she was very kind and inviting and knew a lot about her job the property was amazing beautiful upkeep
Hi Cameron, thanks for the review. Kara is really appreciative.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
