5/5
TrustpilotHollie has helped me a lot with sorting…
Hollie has helped me a lot with sorting out the letting of a propertyCommunicates well and listens..Many thanks Neil
Trusted Agent profile · Merthyr Tydfil
Darlows Merthyr Tydfil reviews
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
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Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood service
I would like to thank Hayley Hardy for her good service arranging maintenance at my rental property. She was very efficient and helpful at a time when it was needed and it was appreciated.
Agent replied · 12 June 2024
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleSarah was lovely today from darlows she was very Professional, informative and friendly 10/10 pleasure to have dealt with her 😊PositiveProfessionalism
Agent replied · 17 June 2024
Hi Jason, thank you for your positive feedback - much appreciated
1/5
TrustpilotIf I could score them a zero I would…
If I could score them a zero I would .been renting with the Albany rd branch for just over a year,they are wholly incompetent liars and their customer service is nothing short of shocking.Never answer phones don't respond to voicemail s or emails ! God help you if you need any repairs carrying out.AVOID
Agent replied · 12 June 2024
Good afternoon Emma, Thank you for your feedback. Could you email pmnewport@haart.co.uk so Property Management can look into this further?
5/5
GoogleFirst house inspection I was very worried as never had one before but Jo was very friendly remained professional and I was able to raise my concerns about the property without judgement
Agent replied · 8 December 2024
Thanks very much for the review, we will pass this on to Joanne in Property Management.
5/5
TrustpilotAm so glad with the way Lauren Kierle…
Am so glad with the way Lauren Kierle attended to my request very quick. She is such a wonderful person.My leak tap was resolved within few days after I spoke with her.Customer care is top notch👌
Agent replied · 22 October 2024
Thank you for your kind words for Lauren, she will be happy you are pleased with her service. Thanks, Cardiff Property Management.
5/5
GoogleVery happy with the service provided. Staff responded in a timely manner and very happy with their presentation manner, general willingness and openness. Highly recommend Sarah Elliot.
Agent replied · 17 June 2024
Hi Cerys, thanks for the 5 star review ans positive comments.
5/5
GoogleI've dealt with Oliver and Nicole of the last couple of weeks regarding letting out my property. They've been so helpful in the process in finding a tenant for my property. The property was snapped up before it even went to market proper! Very impressed by the level of service I've received from Darlows - would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleLouise kindly showed me around a property in New Tredegar yesterday. She was extremely knowledgeable about the property and was very helpful answering my questions. She was very kind and polite, despite me taking up so much of her time!!. She is a great ambassador for Darlows.
Agent replied · 17 June 2024
Thank you David for your lovely review
5/5
TrustpilotMy brother and I rented a 2 bed flat…
My brother and I rented a 2 bed flat through Darlows for approximately one and a half years. The company were helpful, ensuring a easy move in. When the time came for us move out of the property I have to say Sam McAllister was extremely helpful. Whilst completing the end of tenancy inspection he was very friendly and informative explaining the process, which areas usually affect the tenants deposits, and which areas are usually a concern for the landlord. Sam continued to demonstrate utmost level of customer care by phoning and updating me personally on the status of my 'check out' and when I should expect to get my deposit back. I honestly couldn't sing the mans praises enough
Agent replied · 12 June 2024
Shaine Sandham, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road (Lettings). Thank you so much for your feedback! We hope you have a great day! Darlows Albany Road (Lettings)
5/5
TrustpilotNADIA REFAE , property visit
Nadia visited my rental property today to get a better understanding and first hand view of my concerns re mould. I found her to be open, professional and honest about what was happening and the way forward. A very good advert for her company .
Agent replied · 12 June 2024
Thank you for your lovely review for you Nadia. She will be delighted to hear you are happy with her service. She is always happy to help. Thanks, Cardiff Property Management.
5/5
GoogleLovely experience, managed to fit in visit around my work. Agent was fast and friendly
5/5
GoogleGeorgia came to my property to do a inspection of my house for my landlord was very polite, explained everything about the visit and made a note of the problems with my property.
Agent replied · 8 December 2024
Hi Vicky, Thank you for your kind review! We will pass this to Georgia in Property Management!
1/5
TrustpilotThis company is absolutely useless !
This company is absolutely useless !! We have been renting with darlows for just under a year when we originally put the offer in on the property it was on the grounds that it would be painted cleaned and all the nails and holes in the wall would be replaced/ repaired BEFORE WE MOVED IN as it was in a pretty bad state from the people before. instead of them getting this sorted before we moved in the day we picked up the keys we was told it had not been done yet, a year later they are asking us to sign for another year which there’s not a chance in hell I would do! It’s been a year and I have asked for an inventory several times as it is a legal document required for liability, every time I have tried to ask I have been ignored and they had the cheek to tell me next years rent will be going up the way this place is managed is horrific as soon as you have put ur deposit down and paid first month rent you will be ignored and left to your own devices. Wouldn’t recommend to anyone honestly
5/5
GoogleSarah is absolutely amazing at her Job. She spent months helping us find our dream home which we bought on Saturday. Cant thank her enough. So glad we bought with Darlows. Excellent service.
Agent replied · 17 June 2024
Dear Emma, Thank you for leaving such great and detailed feedback about your experience with Darlows Merthyr Tydfil estate agents. We wish you all the best for the future in your new home. Darlows Merthyr Tydfil
5/5
GoogleIt is relatively rare in my many years in property that I would be wanting to recommend an agent, but Sarah Elliott of the Merthyr branch was a pleasure to deal with - personable and professional throughout enquiries, viewings and negotiations. Generally my interactions with Darlows have always been especially good, in general and compared to other estate agents so I would highly recommend the group as well.
Agent replied · 17 June 2024
Hi Nicola, thank you very much for your comments. We really appreciate your feedback
5/5
GoogleA great service from Louise Pinch at Merthyr, I'm a little nervous about starting my search for a BTL but Louise has reassured me every step of the way with her knowledge and experience of the Merthyr area. Louise has offered her advice on each property as we viewed and I'm confident when the right property comes along, I will be taking the next steps with her help.
Agent replied · 17 June 2024
Hi Nicole, thank you for your comments.
1/5
TrustpilotThe most manipulative people ever to…
The most manipulative people ever to exist, new money living off old in an exhibition to occur more, I beg you please do not ever beg to such corruption, beware as the company will diverge quickly!!!! Be midful utilise corruption within even the #sireltonjohn
5/5
TrustpilotVery sincere and helpful staff
Moving into a new house is never a simple affair and we did have some minor issues at the start of the tenancy (totally expected and normal), however, the team at Darlows have been very efficient in helping us to the best of their ability. Namely Sam Mcallister & his colleague Zara have been very good at helping us deal with any problems we've had so far. As a younger couple it certainly feels like the first time our concerns have been seriously addressed.
Agent replied · 12 June 2024
Dear Harri Taylor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
GoogleI am in the process of buying with Darlows and my experience so far is impeccable. Sarah Elliot has been in my corner from the beginning and has outstanding throughout.
Agent replied · 17 June 2024
Dear Nick Watkins, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleWe received fantastic service from the team at Darlows, in particular Nicole. Nothing was ever too much trouble for her and despite a setback initially, we were able to secure the house we really wanted. We were guided through all steps of the process and even when Nicole was unavailable, the rest of the team were happy to help. Would definitely recommend.
5/5
GoogleWow am so happy with the customer support I received from (HOLLIE) she’s so patient with me and very helpful all through my process of getting my apartment. Thank you team
Agent replied · 8 December 2024
Hello thank you for your kind review
5/5
TrustpilotHelpful at getting back - Landlord
Tayah was very helpful with a couple of matters that I have highlighted over the time as a landlord. She was also kind, understanding and had a professional manner throughout.
Agent replied · 12 June 2024
Dear Serban, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
TrustpilotLauren keirle Albany road branch
Lauren keirle visited my home today to conduct an inspection, she was a friendly, bubbly and warm person. What an asset to have in your branch and especially front facing your tenants. Thank you for your visit and hopefully see you next time 😁
Agent replied · 12 June 2024
Thank you for your lovely review for Lauren. So pleased to hear that our staff are exceeding our expectations. Thanks, Cardiff Property Management.
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Questions about Darlows Merthyr Tydfil
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
