Darlows Merthyr Tydfil reviews

★★★★★ 5/5

Google

Sarah was amazing from darlows , excellent service and very polite and professional

Mr · 21 October 2023

★★★★★ 5/5

Trustpilot

Louise made me feel reassured that…

Louise made me feel reassured that problems at my rented house would get fixed so that’s ongoing but sounded very positive, today she helped me while taking a charge for my rent, very helpful whatever the problem is , thankyou🤞🏻

Chloe · 7 February 2024

★★★★★ 5/5

Google

Holly was fab!! Very helpful x

Lyndsey · 19 March 2024

★★★★★ 5/5

Trustpilot

Hollie was very kind and helpful with…

Hollie was very kind and helpful with the process. Quick at responding to messages

Elizabeth · 31 March 2025

★★★★★ 5/5

Trustpilot

Jada has been excellent from the start…

Jada has been excellent from the start of the selling process. Constant feedback on viewings. Very efficient, friendly and lovely to deal with.

Caerlys · 25 November 2024

★★★★★ 5/5

Google

Louise was extremely helpful. As a first time buyer she made it very easy. Would highly recommend!

Ian · 18 June 2023

★★★★★ 5/5

Google

I've been looking to rent a house for a while with no luck, and last week i've been contacted by Hollie Langmead regading a property i applied for and now im almost moved in, in less than a week. Hollie been verry helpful and patient with me during the process. Thank you!

Ariciu · 18 April 2024

★★★★★ 5/5

Google

Must appreciate the efficient and professional way of Hollie Langmead works with us during our letting documentation steps. She manages to finish many tasks within few hours for us and it was amazing the way she cooperate for us. Highly recommend Darlows team as they very professional very understanding team.

Ishara · 18 May 2024

★★★★★ 1/5

Trustpilot

NEVER let your property with Darlows Merthyr!

Never let you property with Darlows. I have done so with thier Merthry Branch and it has been a NIGHTMARE for the past 4 years. I have finally left them after trying to do so for over a year. An endless list of issues with thier management of my let property. They charge you for maintenance and inspections that never takes place, even when you tell them you do want need it they undetake it and then charge you. They NEVER answer thier phone, they never check the properties depsite saying they do, when you want to end the tenancy then do not inform the tenant and never tell you until you chase them up and then just say "oh sorry we didnt do it"... I have constantly had to complain, chase up rent every month all for them to take 12% of the rent. The service is so awaful that it beggers belief.... I have had to make 2 formal complaints in the past 12 months. I warn you DO NOT USE them to manage your properties.....AS of today Aug 17th I still have not recieved a response after making my formal complaint about the above...the website says they will respond within 48 hours. I have also received the final rental due to me and they deducted £90 for the gas cert that i had cancelled.... my tenant moved out on the 6th July and and the Gas cert was due 12th July...no gas cert was necessary as I chose not to let the property out so why Darlows think they needed to get a gas cert in the first place is beyond me.... that just goes to shows how terrible this company is..... good luck Darlows as you will fall one day with business ethics like this.Update 24 Aug 2021 - I have emailed them yet again the info to the email they suggested in the message below. Let see what happens. I will update this in due course and see if they refund me the £90.

Alfa1971 · 24 August 2021

★★★★★ 5/5

Google

I would like Darlows and others to know what a wonderful salesperson Sarah is and how brilliantly she handled all aspects of the sale. I highly recommend her as a kind and sympathetic estate agent, who has unlimited supplies of patience.

Pauline · 19 June 2018

★★★★★ 5/5

Google

We chose Darlows for their up todate technology. .Communication has been excellent and they were very quick in getting potientall buyers to view our property. Sarah has been very proactive so we are more than happy with the service they provide.

ELAINE · 19 June 2018

★★★★★ 5/5

Google

Both my partner and I were very impressed with Sarah’s service at darlows. Being first time buyers we were both unsure with the process, Sarah was kind and reassuring with it all. Making us both feel as ease with our decisions

Alex · 19 June 2018

★★★★★ 5/5

Google

We had the pleasure of meeting Sarah today. She arrived at the property early. She gave us a friendly and informative tour of the property, then gave us the opportunity to walk around by ourselves to look at the property. And we didn’t feel pressed for time. Any questions that she did not answer, she went away and got the answer back to as right away. Fab experience resulting in us making an offer.

Ashley · 18 June 2022

★★★★★ 5/5

Google

Joanne Davies has undertaken a property visit and she was very nice. She gave me a lot of notice about the date and she did the review of the place very quickly offering help for any requirement I may have. Thanks

Jose · 2 October 2024

★★★★★ 5/5

Google

Sarah was a great help when buying our new home she was fantastic in fitting in our awkward times and an extra last minute viewing due to my indecision! And everything went super smoothly! Thanks again

Jo · 18 June 2020

★★★★★ 5/5

Google

Many thanks to Louise Pugh for providing a very good service at Darlows in Merthyr.

Nick · 18 June 2023

★★★★★ 5/5

Google

Very quick response and professional service. Aliyah was extremely friendly and very knowledgeable and helpful

Luke · 18 June 2023

★★★★★ 5/5

Google

Louise was friendly , courteous and knowledgable . Communication was quick and she kept me in the loop at each stage so farPositiveResponsiveness, Quality, Professionalism

Nicola · 18 June 2022

★★★★★ 5/5

Google

Sarah Elliot has been our agent and she's been really helpful throughout. Only one hiccup along the way which happened when she was not in so we're happy with the service specially from her and Darlows in general.

Stacey · 19 June 2019

★★★★★ 1/5

Trustpilot

Do not rent with Darlows!

So I got out of the hell hole that was the house that I was renting from Darlows...Notice confirmed? Had to repeatedly call and email to get confirmation of receipt.Check out process? Clueless.Exit inspection? Had to chase.Confirmation of outcome of the exit inspection? Had to chase.Since I left the property they have been handing out my personal details to new utility companies for the house that I left two months ago!On top of that, our account wasn't closed properly and I was getting sent rent arrear letters after check out!I called property management 10 times, left 4 messages and sent 5 emails. No one responds!

Emmelia · 29 April 2021

★★★★★ 5/5

Google

Sarah came out to value my property she was attentive, personable, knowledgeable and very professional, in my opinion being the frontline to the Darlows brand she must be highly regarded by her piers , company and clients alike . Overall a positive meeting and I would not hesitate busing Darlows when I am ready to make my decision.

Stuart · 21 October 2023

★★★★★ 5/5

Google

After a shocking experience with another agency. We found a property on Darlows - Merthyr Tydfil (Lettings) Between Tom and Hollie they have been absolute stars throughout our search and sign up. They kept in constant contact and always so friendly and helpful. Thank you so much guys.

Jane · 18 May 2024

★★★★★ 5/5

Google

Sarah and the Darlows team have proved to be the most professional and active Agents in the area. The have provided us with a clear and honest view of the local housing market and acted efficiently when we have been selling and buying properties in the region. We have had the pleasure of dealing with both their lettings and sales division, and based upon the service we have received we will return our business to the branch in future.PositiveProfessionalism

Paul · 18 June 2021

★★★★★ 5/5

Google

Sarah at Darlows has been amazing! Im in two minds whether to sell my home or not. She had been patient, helpful and very flexible with me. If i do decide to sell it will be sarah i contact

Lisa · 16 October 2024