Darlows Merthyr Tydfil reviews

★★★★★ 5/5

Trustpilot

I have dealt with Darlows Albany Road…

I have dealt with Darlows Albany Road for several years on both the sale side and rental side. I have always had excellent service and been met with a smile and willingness to help. Special thanks to Michael, Emma, and Tristan on the rental side.

MARYSIA · 13 July 2019

★★★★★ 5/5

Google

Louise has been very responsive and great with communication during the purchasing of a property. Louise is always happy to help and answered any worries or questions we had. Highly recommendPositiveResponsiveness, Professionalism

Jason · 18 June 2022

★★★★★ 5/5

Google

Darlows provided a realistic valuation and provided excellent advice regarding the Sale. On day 1 on the market we had 15 viewings followed by numerous offers, and Darlows investigated each offer and provide all the information we needed to make our choice of offer. The Sale price was as Darlows predicted was £25k over the asking price, but the strategy their recommended the realistic asking price generated a huge amount of interest. Day 1 on the Market, Day 3 offer accepted. Hence I can only highly recommend this Friendly, professional estate agency.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 18 June 2022

★★★★★ 5/5

Google

Sarah valued my property today. I was very happy with the valuation. Sarah was punctual and professional.

Lyndon · 21 October 2023

★★★★★ 5/5

Google

Louise was sociably and very good at her job, making viewing the property an enjoyable and informative experience.

Tylerbont · 21 September 2023

★★★★★ 5/5

Google

Darlows at Merthyr are exceptional.Sarah is professional in her role. She has always communicated well with us and been transparent when dealing with things . As always no other better agent in the Merthyr area.PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 18 June 2021

★★★★★ 5/5

Google

Sarah Elliott assisted us with the sale of our property. She was fantastic to deal with and always on hand to answer any questions. Also kept us up to date with any changes during the sale. Highly recommended.

Stuart · 18 June 2021

★★★★★ 5/5

Google

Kara was very helpful, great representative

Filipe · 3 June 2024

★★★★★ 5/5

Google

Thomas was fantastic at advising me with renting out my home, he was professional and provided a great service.

Mission · 22 August 2023

★★★★★ 5/5

Google

Louise was lovely and friendly and really helped me out when I needed it.

Abigail · 20 December 2023

★★★★★ 1/5

Trustpilot

Disgusting service

The worst experience I have ever had with letting agents. Communication so bad that I had a breakdown. We were made me to believe that we were being considered for a property, constantly told to expect a call back and email that we never received. We got in contact two weeks ago, told that a virtual viewing was booked in, but no confirmation and it never happened. Left in the dark the entire time while being told to wait for contact. Taking time out of our schedules to get in contact while being told to wait and that they are 'very busy' again and again Two weeks and apparently to busy to even send an email telling us to look on. I'm baffled as to how a company could be so busy that within two weeks not one email could be sent out. All we ever asked was to be informed. This entire experience was a waste of our time. After calling numerous times, we were hung up on multiple times and constantly relayed to the consiegre team (when calling directly to the branch that managed the property we were looking at) and told to wait AGAIN. It became clear that we were just being intentionally ignored. The most unprofessional and appalling service I have ever received. Cowardly service that instead of informing us just left us waiting/ignored and dismissed. From previous reviews it is clear this has been going on for a very long time. The most recent positive reviews I feel almost certain are entirely fake. Please listen to the huge amount of terrible reviews and trust that this company is not worth your time or money. I looked at these reviews a while ago and thought the good evened them out enough. This was a mistake and I wish I had disregarded this company as soon as they showed signs of their extreme incompetence. I do not wish this experience on anyone and want to warn of the extreme distress they have caused me personally. It is not an exaggeration. If this company doesn't change...... I don't see them surviving for long. I am disgusted and shocked at how bad this entire ordeal was. Please do yourself a favour and look elsewhere.

Angelica · 13 May 2022

★★★★★ 5/5

Google

Olly was excellent from start to finish, professional and always quick to reply. Will definitely be using again and recommending others!

Gavin · 18 June 2023

★★★★★ 5/5

Google

Sarah was timely, professional, courteous and friendly. Very helpful and I would recommend to anybody looking for this type of support.

Dave · 18 June 2023

★★★★★ 5/5

Google

Thank you so much to Sarah from Merthyr darlows. She was absolutely amazing with all my questions. Highly recommended 😁 …

Charlene · 18 June 2023

★★★★★ 5/5

Google

Met the estate agent Louise Pinch was nice and friendly, she attended the property promptly and kept me informed and updated..

Lisa · 18 June 2023

★★★★★ 5/5

Google

Iestyn has been a great help. Very professional.

Morgan · 18 April 2024

★★★★★ 5/5

Google

spoke to Steven in the Property management team who was very helpful. Highly recommend him

PhilyCent · 20 November 2023

★★★★★ 5/5

Google

Louise Pugh has been a pleasure to deal with, always goes over and above to help!

Lauren · 21 October 2023

★★★★★ 1/5

Trustpilot

Waste of time AND MONEY!

Will not call you with updates or even when u request a call back! Communication is shocking quick enough taking the money to do absolutely nothing. Ended up doing everything my self with solicitors and baristas! Even when keys were suppose to be handed in at a certain time (court orders) they still didn’t have any communication or idea what was going on! Rung on number of occasions to see if they had the keys. Promised to give a call back when they “have information” still waiting! Absolutely shocking and a waste of time AND MONEY!

Shelby · 1 September 2024

★★★★★ 5/5

Google

I recently met Kara, she showed me around the property. She was friendly, pleasent very approachable and yet professional, she answered every question that we asked, she didn't rush us out of the property but gave us time to look around. I consider Kara to be a valuable asset to darlows merthyr.

Julie · 24 June 2024

★★★★★ 4/5

Google

I came across Darlows agency while looking for properties and was connected to lestyn Powell for mortgage advice. He provided all the necessary details, clarified all my doubts, and instantly shared the mortgage information via email. It was very helpful. The process is ongoing and I hope it goes well.

Ciju · 26 July 2024

★★★★★ 5/5

Trustpilot

Jada was the most amazing person we…

Jada was the most amazing person we could have had when viewing a property. She was everything we needed and more. I Feel so blessed we had her and i cant thank Jada enough for everything she has done to help us. Thank you so so much!

Michaela · 29 October 2023

★★★★★ 5/5

Trustpilot

Speaking with Emma

Speaking with Emma was a pleasure . She was knowledgeable, helpful , confident and efficient in providing the information required . Her reassuring words about a stressful issue changed my worry into hope . She is an asset to your team

Leslie · 22 April 2020

★★★★★ 5/5

Google

I would like to thank Sarah from Merthyr for all her support she gave to me whilst selling my house, I found her very helpful throughout the whole process would recommend her support to anyone who is thinking of using darlows. Thank you

Mandy · 19 June 2019