5/5
GoogleFantastic service! Dan has been extremely helpful and friendly during all our conversations. Highly recommend!
Agent replied · 17 June 2024
Hi Leanne - thanks for the review- we really appreciate it.
Trusted Agent profile · Merthyr Tydfil
Darlows Merthyr Tydfil reviews
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
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Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
Google5/5
GoogleLouise was helpful and efficient when she dealt with my query today.
Agent replied · 17 June 2024
Hi Daniel, thanks for the review. Louise Property Management
5/5
GoogleI have to give Hollie 5 stars!! When dealing with me from start to finish her customer service and professionalism was second to none! She is an absolute asset to the company and I cannot be more grateful for all of her help! I cannot recommend her enough! Keep up the great work!!
Agent replied · 23 August 2024
Hi, thanks for the review. We really appreciate it
5/5
GoogleSarah Elliot was prompt, helpful and knowledgeable. We are thankful for her time and showing us the property with the details.
Agent replied · 17 June 2024
Hi Leeroy, thanks for leaving a 5 star review. We really appreciate it.
5/5
TrustpilotMr Michael Tustin has always been a…
Mr Michael Tustin has always been a great manager at Darlows, he is very polite and very helpful. If I have a problem he is always there to assist and put things right. Also gives good advice on legal matters. Thank you Michael. Fiona Dyer
Agent replied · 12 June 2024
Dear Fiona Dyer, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you have received from Michael. We do hope we can be of assistance in the future. Take care!
5/5
GoogleLouise was very friendly, easy to discuss viewings and any queries you may have with her. She was very helpful with everything!
Agent replied · 17 June 2024
Hi Ellie, thank you for your review.
5/5
GoogleI had a good experience with Darlows Estate Agents. Sarah Elliott dealt with the valuation and the sales negotiations of my property and she was very efficient. She gave great advice on offers received and had a chat with me about exactly what I was looking for in a buyer and what my expectations were, and then was able to negotiate on my behalf. Very happy with the service I received.
Agent replied · 17 June 2024
HI Stephen, thanks for the review - we really appreciate it
5/5
GoogleQuick, efficient and very helpful. Thank you Louise for your help ! :)
Agent replied · 17 June 2024
Hi Sandra thank you for your review, we really appreciate it. Louise Property Management Team.
5/5
GoogleLouise was very helpful and had good knowledge of the area and house
Agent replied · 17 June 2024
We really appreciate your review. Many Thanks
5/5
GoogleIestyn was very polite, professional and helpful, a real credit to the company.
Agent replied · 17 June 2024
Thank you very much for your feedback, I will provide this feedback to the Sales team.
5/5
GoogleHolly Langmead made the process of letting with Darlow as smooth as possible. Customer friendly and responsive.
Agent replied · 17 June 2024
Thank you for your review, I will pass this feedback over to Hollie's manager.
1/5
TrustpilotIntentional harassment or just inept?
Roughly 7 weeks ago, I was curious about selling my home so entered my details on GetAgent.com, a comparison site. During this, I specifically asked not to be contacted by any of the listed agents, of which there were several. All of these agents listened, except Darlows. I would estimate that in the past 7 weeks, Darlows has tried contacting me in excess of 25 times, even though I’ve already informed them that I’m not interested. I’ve had to block their number but despite this, they’re still attempting to call me several times a week and leaving voicemails about my “recent enquiry”, which isn’t too recent after 7 weeks.A few thoughts:- Is the immediate direct to voicemail not obvious that I’ve blocked your number? Since blocking, you’ve called well over 15 times and left the same annoying voicemail- Do you think aggressively pursuing leads makes me want to sell with you?- Why don’t you have a limit on how many times you purse a lead?- Why are you still calling even though I’ve spoken to a member of your Rumney branch to say I’m not interested?- How come no other estate agent contacted me but Darlow did? I did not consent for my data to be passed on. I emailed your Rumney branch on September 24th asking that this issue be resolved. Of course, no response was received and several calls are still being made to me. Please remove my details from your database and stop harassing me with phone calls. I’d further recommend that you review your overly aggressive tactic of spamming leads with calls when they’re quite clearly avoiding you.
5/5
GoogleNicole helped me through all the process with moving and kept updating me with everything! Literally made me feel comfortable and if I emailed her or rang her she always answered 10/10 servicePositiveProfessionalism
Agent replied · 17 June 2024
Thank you for leaving us a review, much appreciated
5/5
GoogleNicole Richards has been most helpful and easy to discuss any issues with our application and rental of the property ..could not fault her help and professional assistance. Many thanks, Heather Rees. X
Agent replied · 17 June 2024
Thank you for leaving us a review, much appreciated
5/5
GoogleI went into the darlows Merthyr branch last week for some advice and information as I am starting to build a portfolio. Louise was extremely helpful and guided through the best areas to buy. I have all confidence that she will find me the right properties.
Agent replied · 17 June 2024
Dear Anthony Gilbert, Thank you for leaving such great and detailed feedback about your experience with Darlows Merthyr Tydfil estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil
5/5
GoogleSpoke to Steven in property management today, very helpful and knowledgeable, answered all my questions and very polite
Agent replied · 17 June 2024
Thank you very much for your review from the Property Management Team.
5/5
GoogleHollie was really helpful when we met her for the viewing. Really approachable and answered any questions we had
Agent replied · 17 June 2024
Hi Lucy, thank you for your review. Hollie will appreciate your comments.
5/5
GoogleLouise Pinch has been very helpful and knowledgeable.
Agent replied · 17 June 2024
Thank you very much for this review of Louise, I will pass this feedback to Louise and the Sales team.
5/5
GoogleGreat experience. Hollie has been amazing. Highly Recommended.
Agent replied · 17 June 2024
Thank you for this review of Holly, I will pass this feedback to Hollie and the letting's team.
5/5
GoogleEvery step of the way, Sarah Elliot was reassuring and very informative. If she promised something she did it. Above all she has a sense of humour. With me she needed it. Thank you Sarah oh and Darlows ...
Agent replied · 17 June 2024
Hi Ralph, thanks for your 5 star review and positive feedback. We really do appreciate it.
5/5
GoogleSarah has been great, very friendly at my viewing, communication and responses to my queries has been quick and helpful.
Agent replied · 17 June 2024
Hi, thanks for taking the time to leave us a review. We really appreciate it.
5/5
GoogleExcellent customer service. Dan was very patient and kept us fully informed
Agent replied · 17 June 2024
Hi Lee, thanks for the review
5/5
TrustpilotI have dealt with Darlows Albany Road…
I have dealt with Darlows Albany Road for several years on both the sale side and rental side. I have always had excellent service and been met with a smile and willingness to help. Special thanks to Michael, Emma, and Tristan on the rental side.
Agent replied · 12 June 2024
Dear Mrs Morgan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope you have a great day!
5/5
GoogleConnor a very good fella, he visited the property, came on time very friendly
Agent replied · 12 November 2025
Thank you very much for the kind review! We have passed this along to Connor in property management.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Merthyr Tydfil
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
