5/5
GoogleI came into branch on Saturday and Steven was very helpful answering my question. Thank you Steven
Agent replied · 17 June 2024
Hi Margaret thank you for your review, we really appreciate it. Steven Property Management Team.
Trusted Agent profile · Merthyr Tydfil
Darlows Merthyr Tydfil reviews
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
Google5/5
GoogleLouise Pinch has been helping me for several months now and has always kept me updated. Very helpful and easy to deal with.
Agent replied · 17 June 2024
Thanks Laura. Was there a person in branch you would like to mention in your review.
5/5
GoogleIt was really nice experience viewing houses with Louise (darlows). She was really patient with us and as we are really new to this place , we were worried about everything but the way she dealt with us was very good . Looking forward for a smooth house buying process with darlows now. Thanks louise
Agent replied · 23 August 2024
Hi Gagan, Thank you so much for your review.
5/5
GoogleExcellent service, very friendly and helpful staff. Would recommend Darlows lettings Merthyr Tydfil to other landlord's. We dealt with Sarah and nothing was to much trouble for her. If we phone and she's already speaking to someone or she's out, Sarah always phones me back before the end of the day.
Agent replied · 17 June 2024
Good Afternoon Ms Cole. Thank you so much for taking the time to leave us feedback and it is much appreciated.
5/5
GoogleKara was really helpful, polite and was able to answer any questions.
Agent replied · 17 June 2024
Thank you for this review of Kara, I will pass this feedback to her and the team.
5/5
GoogleKara has been brilliant and understanding with us while we were looking at properties. Made the process really quick and efficient and was so helpful.
Agent replied · 17 June 2024
Hi Jessica, thank you for Kara's review :)
5/5
GoogleDarlows Merthyr has been amazing from start to finish. Staff are professional and knowledgeable in what they do. Always kept up to date with any changes. Louise has been wonderful in helping me.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Hi Melanie, thank you for your kind comments
5/5
GoogleNicole has been exceptional with our whole experience with finding a rental property. She friendly, informative and empathetic towards our needs, which myself and partner really appreciated! Thanks Nicole, you’re an asset to the team.
Agent replied · 17 June 2024
Hi Alex, thanks for the review. We really appreciate it.
2/5
TrustpilotI have got my property up for rent…
I have got my property up for rent soon, but getting doubts if I should use darlows, They hardly answer emails with questions. Never communicate with me, I'll be out of the country while my property will be rented, how can I trust darlows to give full management of my property when they didn't communicate with me.Had app today just for someone to help me fill out licence form, as never did one, I turned up at shop, but he wasn't there. I should have looked at the reviews first before deciding with darlows, nothing but bad reviews
Agent replied · 12 June 2024
Hi, we are sorry to see your review. We understand a member of staff has now been in contact with you, however if there is anything else we can do to assist further, please let us know on reviews@darlows.co.uk.
1/5
TrustpilotThe people are thieves!
The people are thieves!I bought a house with them in Tredegar Wales and they don't even let me have the spare keys or the contact details of the person renting the house currently. It is their way to blackmail me to use their lettings team to manage the house which has proven to be useless.People involved in this? Oliver Manifold (lettings team), Daniel Watkins (sales) and Jessica Jones (sales).If this drags a bit more I will contact a lawyer and start legal action. They have me trapped trying to get management fees for being useless. They sold me the house and they want proof it is mine ffs. You managed the property in the past and you never increased the price, why would I let you manage my property now if you are useless!?Awful experience top to bottom, never again!
Agent replied · 12 June 2024
I am sorry to hear of your dissatisfaction. I understand you are in contact with the Merthyr Lettings team and working to resolve the issues.
5/5
GoogleSarah has been very helpful and informative throughout the whole process of selling my first house
Agent replied · 17 June 2024
Hi Abigail, thanks for the review. We really appreciate it.
5/5
GoogleLouise is very experienced. Exellent at her job. Very friendly.
Agent replied · 17 June 2024
Thank you Michael, we appreciate your comments -Sales team
5/5
GoogleLouise and her team are always very responsive, accommodating and helpful in arranging viewing times for their properties on the market
Agent replied · 17 June 2024
Thank you Nigel for your review. We will pass your comments on. Many Thanks
5/5
GoogleContacted Darlows for a valuation on property , Sarah Elliot was very professional and extremely polite , Thanks Again Sarah, Mark..........
Agent replied · 17 June 2024
We are pleased to hear about your service. Many Thanks
5/5
GoogleI had a great property finding experience from Darlows EA by Sarah, who was professional, efficient and friendly. Thank you Sarah
Agent replied · 17 June 2024
Thank you for your review, Sarah will be very happy to see that she was able to provide such a positive experience for you.
5/5
GoogleMy husband and I have had first class service from your team in Merthyr. Beth is absolutely wonderful and please thank her for all the hard work (very efficient). Also Jo has helped us and please thank her also. I recommend using Darlows. Thank you for everything. Mrs. J. Davies
Agent replied · 17 June 2024
Dear Jean Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil estate agents
5/5
GoogleLouise has been absolutely amazing and so helpful. The communication levels have been fantastic and supportive throughout the process on buying my first home.
Agent replied · 17 June 2024
We are pleased to hear about your experience. Thank you for your comments.
2/5
TrustpilotPoor communication and not remotely proactive
About a grand more expensive commission-wise than more personable estate agents in the area. Best hope that they sell your house within a couple of weeks or else they completely lose interest and move on to newer properties. Poor communication all the while and broken promises in regards to better advertising the property. Have since sold the house with a more competent estate agent within two weeks of it going back on the market.
Agent replied · 12 June 2024
Thank you kindly for your feedback which we of course welcome; we do apologise if our standards fell short of the service we strive to deliver on this occasion. Should you wish to provide a more in depth overview so we may look into addressing the issues raised further please do not hesitate to email me directly on Elinor.walters-davies@darlows.co.uk
5/5
GoogleKara was amazing with our viewing today. Thank you very much.
Agent replied · 17 June 2024
Thank you for this review of Kara, I will pass this feedback to her and the team.
1/5
TrustpilotDon't use this company to let a property.
I have let a residential property as a landlord through Darlows for the last 18 months and my experience has been diabolical!Please with respect do not use this company, sign up with someone else. Total lack of management, avoidance of communication, inability to send requested documents and information, excuses and all round disgraceful service. Unfortunately a star had to be chosen in order to write a review. In reality I would have chosen a minus star option if there was one, (there really should be) .Total waste of money, I have paid them for absolutely nothing other than frustration and a wrecked property. Shoddy!!
Agent replied · 12 June 2024
Thank you for your review, I understand from speaking with the Property Management team, that they have contacted you today over your concerns surrounding the tenancy. Please feel free to contact our Property Management Manage directly at Hayley.hardy@haart.co.uk should you have any more queries.
5/5
GoogleSarah has been a truly amazing professional person she is a very devoted member of your team and does everything to the highest standard. I would like to thank her for all her kindness
Agent replied · 17 June 2024
Hi Diane, thanks for your 5 star review and feedback
5/5
GoogleGreat experience so far with Darlows. Louise has been fantastic, very responsive, knowledgeable and helpful for any of my purchasing queries. I will continue to use Darlows for my investment needsPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Hi Leon, thank you for your kind words
5/5
GoogleIestyn is very experienced and courteous. Very positive experience.
Agent replied · 17 June 2024
We appreciate your review
5/5
GoogleLouise Pugh has been amazing in arranging EPCs with landlords and tenants! Thank you Louise!
Agent replied · 17 June 2024
Dear Ryan, Thank you for taking the time to leave us feedback. Louise property management
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Merthyr Tydfil
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
