Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Part of Darlows, see every office.
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleLouise showed us around a house viewing today. She was really lovely and friendly and very helpful towards us as first time buyers. It was a really positive experience in one of our first house viewings. We didn’t feel rushed or pressured at all so would definitely recommend booking Louise for a viewing.
Hi Kate, thank you for your lovely review. - Sales Team
5/5
GoogleSarah was super helpful and informative, and very friendly with showing the property at such short notice.
Hi Lewis, thank you for the review. We really do appreciate you taking the time to leave the review.
5/5
TrustpilotReally impressed with the high quality…
Really impressed with the high quality standards at Darlows. Sean was really helpful through the whole process and seems to have a lot of knowledge. Really pleased with the whole experience.
Hi, thank you for taking the time to leave a great review about your experience with us!
5/5
GoogleCommunication & advice from Estates Agent Stephen Morgan was first class from start to finish, excellent service. Highly Recommended.
Hi Brian, thanks for the 5 star review - really appreciate it.
5/5
GoogleKara was very helpful and answered all my questions.
Thank you for providing the review for Kara, I will pass on the feedback.
5/5
GoogleHollie was very helpful , looking forward to the house viewing
5/5
GoogleLouise Pinch has been fantastic in helping me. Louise is very knowlegeable and is great at keeping in touch and keeping you updated and answering any & all questions.
Hi Chris, thanks for the 5 star review - really appreciate it.
5/5
GoogleUsing Darlows estate agents to look for a new home. At the moment we’re early on in our search but Iestyn in the Merthyr office has been really helpful. He’s very friendly and enthusiastic about the properties he’s shown us. Good local knowledge and keen to help us find our new home.
Thank you for the review - we really appreciate it
5/5
GoogleLouise was fantastic, very helpful throughout our call 😊 …
Thank you property management
1/5
TrustpilotWill never use again
Very disappointing service. I did not feel supported by Darlows. The communication was abysmal although I did feel that they communicated when it was in their favour and then were vague when it suited them and they certainly don’t support the seller, they are only interested in supporting the buyer to secure a sale. The feedback initially from viewings were poor and quite frankly rubbish. They should be ashamed of the prices they charge for such a terrible service.
5/5
GoogleLouise was real helpful
Thank you for your review - Sales Team
5/5
GoogleLouise was amazing, very patient and helpful.
Thank you Ryan for your comments
1/5
TrustpilotUnsanitary and unheated rental property
We moved into a rented property based on a 'virtual viewing' because rentals were moving so quickly during the pandemic. When we got the keys we found rotting food in the oven, the hob rings furry with mould, dirt, detritus and black mould in numerous locations, damage to walls and fittings, very few light bulbs and the heating wasn't working. It took two weeks for Darlows to arrange a cleaner and they have refused to provide any compensation for the fact the kitchen was unsanitary during that period or the days the property was unheated. When I complained in writing using the escalation process I was told that the property was inspected the day before the tenancy and apart from a couple of exceptions it was clean and well maintained. This inspection report was contained numerous inaccuracies and ommissions and withheld from me until a month after I moved in, so I was not able to dispute it at the time I moved in. Darlows have been unable to provide any evidence that the inspection actually took place on the date the claim, so it is unclear whether old photos have been used to make it. I have numerous datestamped photos proving the poor conditions when I moved in.After moving in Darlows have been very difficult to reach, rarely answering the phone (which doesn't have voicemail), ignoring numerous ring back requests and emails. I understand that renters have a right to properties to be sanitary and heated. Darlows let a property that failed on both counts and I intend to take it up with the regulators.I did manage to find a number for the property owner, who is very nice. She is very disappointed with Darlows as she says hadn't even agreed to new tenants or a move in date. Apparently Darlows just notified her on an old email address and didn't get any confirmation from her. She is very annoyed at the property damage from the last tenants which was not identified in the inspection (just the photos I sent to her). She is rightly aggrieved that Darlows have failed to deduct the cost of the repairs from the previous tenants deposit. She has decided not to use Darlows again.I would recommend avoiding Darlows as either as a renter, or as a landlord.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleMany Thanks to Sarah for showing us around, her detailed and knowledgeable answers to our questions.
Thanks for the 5 star review - we really appreciate it
5/5
TrustpilotGreat service
I have always found Darlows extremely helpful with excellent service , but Sam McAllister went above and beyond with my last call . He resolved my issues very quickly and was kind and courteous throughout . As always amazing service. Thanks Sam.
Dear Karla Walters, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil (Lettings)
5/5
GoogleLouise was amazing really happy with my viewing.
Hi Maciej. Thank you for your review.
5/5
GoogleLovely experience. Sarah was very helpful and provided a lot of information on the property. Thank you, Sarah!
Hi Holly, thank you for your review, much appreciated
5/5
GoogleI had a viewing with Kara on the 24th May. I felt she was very knowledgeable, answered all the questions I had. Was pleasant and professional in her manner. Gave me plenty of time to view the property, I didn’t feel rushed or as if I needed to leave the property in a hurry because the next appointment had arrived. Keep up the good work :)
Good Afternoon Alex, Thank you so much for your review. I will pass this positive feedback back to Kara.
5/5
GoogleHad a rental viewing with Cara/Kara on Friday at a property in Ebbw Vale. Absolutely lovely to talk to and was able to answer our questions efficiently. Was quick in contacting us about progressing our application. While process was quick and we received a lot of emails that guided us through the process.
Thank you so much Rosemary
5/5
GoogleKara was very professional, answered all the questions I needed to know
Thank you Helen, We appreciate your review
5/5
GoogleGreat service and support with regular calls and updates on new properties makes house hunting less stressful. Thanks to Sarah my property consultant for being such a help
Hi Bretton, thank you for your review, always nice to hear such good feedback
5/5
GoogleSarah Wray has gone above and beyond to assist myself in the sale of my mother's house. Sarah is kind and nothing is to much trouble for her.
Hi Tina, thanks for the review. Really appreciate it.
5/5
GoogleLouise has been absolutely fantastic, from showing us around the property we have purchased. To keeping us informed of what we need to do throughout. 5* estate agent.
Hi Clare, thanks for the review and the 5 star rating. We really appreciate it.
5/5
GoogleSarah has been excellent. She was the reason we chose to go with Darlow's and our house was sold very quickly. We couldn't have asked for better service.PositiveValue
Hi Andrew, thanks for the 5 star review. Was there any particular member of staff that impressed you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merthyr Tydfil.
