Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleContacted to request a valuation. Friendly and helpful staff. Sarah Elliott was friendly, professional and knowledgeable. Explained process, completed valuation and confirmed in writing the same day.
Hi Julie, thanks for the review. We really appreciate it.
5/5
GoogleThe entire process have been pretty easy and seamless, great communication. Hollie has been fantastic
Thanks for the review
5/5
GoogleWe visited a house today, Oliver was showing us around a house to rent. Very helpful and friendly, excellent service. Visited the house at 12pm and was told by 4.30 that we got the house! Thank you!
Dear Shunice, Thank you for taking the time to leave us feedback, we are delighted you are happy with our service. Darlows
5/5
TrustpilotGareth Lewis went totally above and…
Gareth Lewis went totally above and beyond the call of duty when he took our case on. He was always there to smooth the way when we were buying a house from Darlows. I would not hesitate to employ Darlows to sellespecially when their staff really make you feel important. Gareth really deserves a pat on the back. Thank you.
Dear Vicky Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
5/5
GoogleSarah Elliott has been brilliant. Excellent customer service and extremely professional but more importantly cheerful and friendly. Readily offered advice and useful local knowledge of the property and the area I was viewing. Will definitely use this Darlows branch again. Thank you so much. Ceri HughesPositiveResponsiveness, Professionalism
Hi Ceri, thanks for taking the time to leave such a positive review. We really appreciate it.
5/5
GoogleHollie and Tom were fantastic explained everything to us at the beginning and have walked through every step of our letting process.
Hi Christopher, thanks for such a great review.
5/5
GoogleAmazing have helped me and my friend find a flat hopefully all goes well
Thank you for your review.
5/5
GoogleI have been dealing with Hollie at the Merthyr branch and Hollie has been very friendly and professional, and is a credit to the team.
Hi Sara, thanks for the review. We really appreciate it
5/5
GoogleTom was incredible helpful today, he provided insightful information about what's available to rent, as well as going through what's currently available on the market
Thank you very much for this review of Thomas, I will pass this feedback over to his line manager.
5/5
GoogleHollie was absolutely amazing, so helpful and couldn't help us enough, I would 100% recommend her to anyone.
Hi, thank you so much for your kind review
5/5
GoogleKara was very friendly and accommodating in my search for a property
5/5
GoogleKara was extremely professional, helpful, and sweet. She kept us informed throughout the entire rental process. We cannot thank her enough!
Thank you very much for the review of Kara, I will pass this over to the letting's team.
5/5
GoogleKara was great... was really helpful and answerd all the questions that we asked.
Thanks for the review
5/5
GoogleSarah has been very professional and has kept me updated every step of the way. I would gladly recommend using Sarah going forward
Thank you very much for this review Lee.
5/5
GoogleI have found Darlows to be very helpful throughout my time letting my property through them. I have mainly had contact with Georgia Murphy who has always been polite and very helpful with any issues I have had. Any questions or queries I have gone to her with have been addressed promptly and efficiently. Thank you very much :)
Hi Zack, Thank you for your kind review! We will pass this to Georgia in Property Management!
5/5
GoogleKara was excellent, was very knowledgeable and showed us around property and answered all questions. Very friendly
Thanks for the review, really appreciated
5/5
GoogleLeighton showed us around the property in Edwardsville, treharris. He was knowledgeable, polite and happy to answer all of our questions.
Thank you for the review Adam! From Leighton in the Sales Team.
5/5
GoogleSarah and the team at the Merthyr Office were excellent from the outset. very professional, very knowledgeable and kept us fully informed throughout the sale process. Would highly recommend using Sarah if you want to get the job done, impressive. good job Sarah.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kevin, thanks for the 5 star review
5/5
GoogleLouise was lovely and was very helpful and able to awnser all our question on our viewing. Thank you Louise! X
Thank you for your review Gemma - Sales team
5/5
GoogleKara was responsive and professional and had all the information that I required at the time and was also very helpful.
Thank you for your kind review of Kara, this feedback will be passed to the letting's team.
4/5
GoogleWe viewed one the houses yesterday, Hollie was very welcome and polite.
Thank you
5/5
GoogleJo has only been working as my contact for a short period of time and has already given me more confidence than her predecessor. She is quick at replying and very helpful when she can be. It’s great being able to just drop an email if I have a question or a problem, knowing that she will respond and will respond quickly! Many thanks Jo
Hi thanks for the review. We really appreciate ir - Joanne from Property Management
5/5
GoogleKara was very lovely and extremely helpful! Provided us with answers to all our questions and was very friendly :)
Hi Rachel, thanks for the review- we really appreciate it
5/5
GoogleLouise Pinch was very informative and professional. Was able to demonstrate her knowledge throughout the property viewing.
Thank you very much for this kind review of Louise, The feedback will be passed on to the Sales Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
