Trusted Agent profile · Merthyr Tydfil
★★★★★
1,248 reviews across 3 platforms
32 Victoria Street, Merthyr Tydfil, CF47 8BW
Darlows's office in Merthyr Tydfil, at 32 Victoria Street, is rated 4.6 out of 5 across 1,248 reviews on three platforms, including 902 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleThomas was the agent I dealt with was first class from start of procees of letting my property to getting me a tennant.. always on hand to answer any questions I had..thankyou thomas
Thank you for your feedback Sean, I will pass this feedback on to Thomas.
4/5
GoogleIt was lovely experience with darlows as it was my first time experience to let house with agent. Customer care is very good and especially thanks to Hollie.
Thank you for the positive feedback, I will pass this on to Hollie.
5/5
GoogleBrilliant service from Hollie Langmead. Helped us secure the perfect house and talked us through every step. Guidance is second to none
Thank you for your review of Hollie and the service she provided. I will pass this feedback to her and the letting's team.
5/5
TrustpilotRecent visit Joe Bartlett
Just had routine visit from Joe Bartlett Albany rd Darlows he noted some minor issues at property I feel confident he’ll will help resolve them, Joe was very professional and easy to talk to and made the visit non awkward 😁
5/5
TrustpilotWould like to say thank you to Nicole…
Would like to say thank you to Nicole Richard's at merthyr darlows for all her help regarding a new letting. A very sincere and professional agent who has her clients best intrests at heart.Thank you againClaire
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotMy letting agent Georgia is always…
My letting agent Georgia is always efficient when handling my contracts. Makes the process so easy and effortless.
5/5
GoogleLestyn Powell was a lovely man, he was patient and informative, thank you Lestyn for showing me an interesting property
Thank you for your comments
5/5
GoogleMy brother was trying to find a property within very short amount of time. Upon contacting Darlows they did everything they could to assist us with the asap move. One particular member of staff Nicole went above and beyond our needs and helped us to move from Hereford to Wales within less than 2 weeks, with comfort and trust. We will recommend Darlows to anyone that would like an easy time with their move. Thank you Nicole once again for your much appreciated help and support. MaggiePositiveResponsiveness, Professionalism, Value
1/5
GoogleNow that my sale has concluded, I can give an actual response. Issues experienced: Overpriced the value of our house so we'd use them over other estate agents. House wasn't sold anywhere near their original price. Asked for a few days to consider when we had a price reduction during a sale. In the meantime they sent someone to take our signs down pressuring us to carry on with the sale.. On the morning of each viewing the estate agents called to ask if we'd rather show the viewers around the house instead of them. This kind of defeats the point in using an estate agent? Despite our house selling lower than the original price, they invoiced my solicitors with the full estate agents fees, despite the contract saying that the final fees are adjusted based on the sale. Then they're willfully ignorant that they own contract says this, despite having it in front of their own eyes. So far they've kept this moneyNegativeProfessionalism
Hi Dan - I refer to our previous reply. Hi as previously stated - As you are aware this matter has now been fully investigated and we have provided evidence to refute the complaint. As you have indicated you will now be contacting The Property Ombudsman, we will deal with them upon their request for information.
5/5
GoogleMy experience with Louise was amazing - she is a true credit to Darlows - she was professional and very helpful - she went above and beyond. Just want to say thank you.
Thank you Rebecca for your review. Louise will appreciate your comments.
5/5
GoogleDarlows Merthyr, Iestyn was very helpful, friendly and is an asset to the company. Darlows go above and beyond to help
Thank you for this review of Iestyn, I will pass the feedback over to Iestyn and the Sales Team.
5/5
GoogleDan and Stephen were hugely efficient and went the extra mile for all parties involved. A real breath of fresh air.....
That's really good to hear. Thank you
5/5
GoogleHad a very good sale with this company Sarah Wray went above and beyond for us I could even say out of her way,she is very professional and approachable nothing is to much trouble.
Hi Tina, thank you for your lovely review
5/5
GoogleLouise has been great in helping us with the purchase of our first home. Her communication has been excellent and she has been super helpful throughout the process with answering any questions we had.
Thank you Kimberley for your review. We appreciate your comments.
5/5
TrustpilotEasy Reliable Service
From the moment I contacted Darlows the staff were helpful, professional, informative and friendly it made selling my house so easy. I would like to thank Gareth, Claire Olivia and Natalie for always being at the end of the phone and for all their help. I recommend Darlows to anyone who is thinking of selling their property.
Dear Laura & Mark, Caerphilly, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleKara was really helpful, and extra patient with me.
Thanks for your review
5/5
GoogleSteven was very helpful today in coming up with a resolution to suit all parties involved His professionalism and prompt communication was second to none
Hi Debbie thank you for your review, we really appreciate it. Steven Property Management Team.
4/5
GoogleI started the process with Tom, who was very hard to get in touch with and did not answer emails or return calls very promptly. When I switch to Hollie, things did improve and she seems much more efficient. As I am conducting my business with them long distance, and this is my first experience of renting out a property, it is nice to be kept up to date in a timely manner.
Good Afternoon, Thank you for providing feedback in regards to the process with Thomas and Hollie. This feedback will be provided back to the team.
5/5
GoogleKara is as really helpful with my viewing and gave me all information o needed
Thanks you for your kind review
5/5
GoogleLouise was very professional and helpful. She has been very efficient in looking for potential properties for us.
We appreciate your review. Thank you - Sales Team
5/5
GoogleKara was very friendly and helpful. She made you feel welcome and was ready to answer any questions.
Hi Lisa, thanks for the review
5/5
GoogleSarah has been very helpful informative and a very pleasant lady 10 out of 10
Thank you for this kind review of Sarah, I will pass the feedback to the Sales team.
5/5
Googlewish i could give 10 stars! these guys were super helpful and quick to deal with every step. Kara went above and beyond to get my tenancy sorted, professional then some.
Hi Anthony, thanks for taking the time to leave a review. We really appreciate it.
5/5
GoogleDarlows have been excellent throughout our house search and very professional. Answered all the questions honestly that we had, an absolute pleasure. Thank you Sarah and Louise for showing us around.
Thank you for your review. I will pass your comments onto Sarah & Louise
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
