Wards Rainham reviews in Medway

★★★★★ 5/5

Trustpilot

Excellent service from Wards Estate…

Excellent service from Wards Estate Agents! (Gillingham branch) from the beginning to the end, I would like to thank Bradley Fray,Kim Batchelor and Jenny Stubbs for their amazing service and help! Kim always made sure she kept us informed on the progress of the property purchase.I Highly recommend Wards of Kent!! Thanks to the whole team!Nana&Henry

Nana · 29 June 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I can't thank the team, and in particular Debbie Ludgate for the kindness shown to my parents in helping them navigate their sale. Stressful at the best of times but when later in life, and with me some distance away I am so grateful for the time and care taken to explain things and the general tone of communication. Highly recommended with thanks to both Debbie and Steve

Jay · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent support & service from the Rainham Team at Wards

From the first point of contact until the final stages of completion the entire team at Wards in Rainham were professional, open, and committed to helping us with our sale. Darren was great from the first meeting and provided good advice, realistic recommendations on pricing and process. Stacy worked with us closely on the viewings and managing the offers. She was always proactive and helpful. And Judy helped us through the commercial process with prompt updates and feedback. And of course the supporting team at the office were always helpful. Keep up the great work!

Mukesh · 27 October 2022

★★★★★ 5/5

Trustpilot

We have recently just sold our current…

We have recently just sold our current property and purchased a new home through ward and partners through there scheme with Matthews Homes . We have been working with the Sales Advisor Tracey Gammon throughout our journey. The service and expertise in by Tracey has been exceptional and Tracey can not come highly recommended enough . This has truly been a five star service !!

Justin · 2 January 2024

★★★★★ 5/5

Trustpilot

Helpful and professional

Helpful and professional. Maria and her team helped us out a lot. We were visiting from out of town and keen to see as many places as we could while were in the area. She listened to what we were looking for and did her best to show us places that met our needs. She also shared her local knowledge of the area which was a very nice touch. She was great at facilitating the viewings all the way through the contracts being signed and was diligent in answering all our questions and concerns. Finally when I collected the keys on move in day, she presented me with a welcome gift with some goodies inside. She also followed up a few times to see how we were settling in and if there were any teething problems she could help solve. Really great service! :)

Happy · 27 October 2022

★★★★★ 5/5

Google

We have recently been looking for a property to purchase for my mother, and have found the staff at Wards to be professional, very helpful, and highly personable as well, they’re not just a bunch of corporate robots they’re genuine, hard-working, decent people who have engaged with us to understand our needs for a family home, and how (and where) best to meet those needs. I would especially like to thank Hannah Roberts for the way she dealt with our enquiry, both online (& telephone), and in person during a viewing she conducted, she is ultra-professional, very knowledgeable, and a credit to her employers. She takes the time and has the patience to understand customer requirements, as well as having a personality that engenders trust. I wish her, and the rest of the Wards team, every success.

Jay · 23 October 2022

★★★★★ 5/5

Google

My husband and I are relocating from the South West of England to Kent. We're not young things, this move has been in the planning for some years, we are moving to be nearer family and friends, this is a huge deal for us. Once we sold our property, it was imperative we start our search, and we wanted agents who we could deal with face to face initially, and would be kind, interested, trustworthy, and would look after us through this difficult process. We're not there yet, but things are moving forward, our chain is complete, we have bought through Wards, our Vendors are buying and have sold with Wards and the end is definitely in sight. We were greeted that first visit most enthusiastically by Stacey. Our viewings were conducted by Alison, and Judy is now our sales progressor. These ladies are kind, professional and a delight to deal with. My first conversation with Judy lasted at least 25 mins. Her diligence, professionalism, and keenness to help me was amazing. Well done ladies, and thankyou. Kevin and Celia.

Celia · 23 October 2022

★★★★★ 5/5

Google

Having previously used other Wards branches, I was very sceptical. However the care and service provided by Rainham was absolutely amazing. Every member of staff was so attentive and invested in finding us the right home. Ali and Hannah knew exactly what we wanted and went above and beyond, telling us if a property was not what we were looking for and called us up to tell us of properties coming on the market that may be suitable. The property we bought is one that we would not have viewed had Hannah not prompted us - she just knew it was the one for us and called right away, and she was right. We are so grateful to her, if she had not insisted that this was the one for us, we would probably still be looking. For almost two years, no other estate agent in Medway understood exactly what we wanted and made that extra effort to help us find it and worked with us and the seller to negotiate a price that suited us both. Rainham Wards, Darren and the team should be what all other branches strive to be like.

A · 23 October 2022

★★★★★ 5/5

Google

Wards were fantastic from start to finish. The marketing of our house was excellent and the open day booked up incredibly quickly and offers were received pretty much instantly. The whole team at Rainham Branch were really helpful and friendly. Prince and Darren were great in getting the house onto the market and reassuring along the way. Ali was super helpful in calling us regularly to inform us of any houses coming onto the market in order to help us find a property. Judy was amazing in progressing the sale and communicating up and down the chain. She kept us well informed the whole time and nothing was too much trouble! Thanks also to Clare, Stacey and Hannah whom we also had dealings with during the process and were always happy to help. Overall great experience selling with Wards and highly recommend. Thank you Rainham Branch!

Kelly · 23 October 2022

★★★★★ 5/5

Google

I'm writing a review as a buyer of a property purchased through Wards Estate Agents. We did not market our own property through them. Our sale/purchase has been very difficult from the start due to outside factors with our sale. I don't think we would have got to where we are without the diligent help of Judy from Wards. She has been involved in helping the sale and purchase go through right from the start. She has chased solicitors and builders numerous times for us, and done so with humour, positivity and professionalism. I don't doubt for a second that without the help of Judy we wouldn't have exchanged contracts on our home today. You can tell as a customer that Judy loves her job, and she is extremely good at it. I wouldn't hesitate to recommend Wards Estate Agents based on the service of Judy alone. Whatever you pay her it is not enough :-) She has been incredibly supportive of my husband and I as frontline NHS workers during a difficult time with the pandemic. When it has been difficult for us to chase things ourselves, Judy has stepped up and helped up out. She has always had our best interests at heart, and has explained the process every step of the way. Thank you Judy for helping us move into our family home before baby arrives :-) We haven't had much dealing with any other members of staff there, because we didn't sell through them. But I remember our viewing and offer process being handled by Ally who was equally lovely. Would definitely recommend. 10/10

Emma · 23 October 2022

★★★★★ 5/5

Google

Fantastic service from beginning to finally completing on our sale and purchase. Our initial meeting with Darren was great, totally professional, non pushy and a real credit to Wards. Then when viewing properties Ali was fantastic - I don't think you'll find anyone better to sell your house! When we found a property Stacey helped with the bidding process and finally giving us the good news that our offer had been accepted and also guided us through the sale process. Then sales progressor Judy was with us all the way chasing solicitors and the entire chain, without Judy's help I'm sure the whole process would've been much more painful. In short well worth the commission!

Dan · 23 October 2022

★★★★★ 5/5

Trustpilot

Faultless experience once again

I have dealt with Laura and her amazing team for a number of years now and can’t fault their professionalism and knowledge.Tessa has recently dealt with finding a new tenant for a rental property for me.I only had a gap of a week between tenants which was down to Tessa’s conscientious approach to finding the right tenant and ensuring that checks/inventory etc were carried out smoothly and efficiently. She was at the end of the phone from start to finish with invaluable advice.I will continue to use Wards in the future and would have no hesitation in recommending them to other landlords.

Gaynor · 21 October 2022

★★★★★ 5/5

Trustpilot

Having already given Rainham Wards a…

Having already given Rainham Wards a great review (because, they are truly amazing at what they do!) I felt the need to write another review for the service you get after your offer has been accepted. Judy Day, the Sales Progressor, further enhanced the service provided by the branch. She liaised between ourselves, the seller, the solicitors, the mortgage advisor and others within the chain making things so much simpler fir us. She kept us up to date every step of the way. She made the whole process of buying a house as stress free as it could possibly be. Thank you so much Judy.Once again I would like to express how the whole service given by the entire team was second to none- even when we went to collect our keys upon completion, you could see how happy they all were for us, and it wasn’t just that a sale had been completed but a genuine satisfaction at finding a customer the perfect property. After two years of property hunting, I am sure you will be hard pressed to find such a dedicated team.

AJ · 20 October 2022

★★★★★ 5/5

Trustpilot

One happy home owner!

I have bought a flat through Wards at Rochester and the service I have received from everybody at this branch has been second to none. Personally dealt with Debbie and Jason who were helpful at all times but the star of the show has to be Judy Day the sales progressor at Rainham who has seen the sale through from start to finish. Without her I don't think it would have gone through yet! She is absolutely lovely and a credit to Wards. Always kept me up to date at every stage. I think she deserves 10 stars on her own. Thank you once again!!

Melanie · 17 October 2022

★★★★★ 5/5

Trustpilot

Excellent and professional service all round

We would like the sincerely thank Alison Jenkins of Wards - Rainham, Kent, for her excellent assistance in the initial stages of our property searching and viewing. Among all the real estate companies and agents we encountered, Alison stood out as the most professional, knowledgeable and understanding. We appreciated the time and care she showed getting to know us, and to facilitate our viewings and queries in a professional manner that never made us feel pressured. As new to property buying, we were grateful to Alison's efforts to help us find an array of suitable properties and to work with our preferences in sorting through potential options. Her friendly approach and informative understanding of the local area were also beneficial in putting us at ease. While we did not go with Wards on this occasion, we would certainly do so again because of the positive impression Alison left on us. She is an absolute credit to the company and we wish more agents adopted her style and approach.

Geoff · 13 October 2022

★★★★★ 5/5

Trustpilot

I recently worked with David (Ashford)

I recently worked with David, the Lettings Manager in Ashford, to secure a tenant for my property, and the experience was outstanding. David took care of every detail with professionalism and expertise, making the whole process smooth and worry-free. He quickly found reliable tenants, handled all the necessary paperwork, and kept me informed at every step. His dedication and commitment to securing the right tenant were clear, and he went above and beyond to ensure a great outcome. I highly recommend David to any landlord looking for a seamless lettings experience. Thank you, David, for your fantastic service!

OAB · 29 October 2024

★★★★★ 5/5

Trustpilot

Having previously used other Wards…

Having previously used other Wards branches, I was very sceptical. However the care and service provided by Rainham was absolutely amazing. Every member of staff was so attentive and invested in finding us the right home. Ali and Hannah knew exactly what we wanted and went above and beyond, telling us if a property was not what we were looking for and called us up to tell us of properties coming on the market that may be suitable. The property we bought is one that we would not have viewed had Hannah not prompted us - she just knew it was the one for us and called right away, and she was right. We are so grateful to her, if she had not insisted that this was the one for us, we would probably still be looking. For almost two years, no other estate agent in Medway understood exactly what we wanted and made that extra effort to help us find it and worked with us and the seller to negotiate a price that suited us both. Rainham Wards, Darren and the team should be what all other branches strive to be like.

AJ · 3 October 2022

★★★★★ 5/5

Trustpilot

Had a really good journey in selling my Late Mothers flat

Had a really good journey in selling my late mothers flat.Wards of Rainham were the best could not fault them.Was kept informed of progress along the way Good or bad so helpful at a bad time in my life losing mum was a bad time but Darren Ali Stacey Judy and rest of team were wonderful. Would use again and recommend to friend Thank you so much

Derek · 27 October 2023

★★★★★ 5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Kings Hill branch. Conner was so helpful throughout the entire process, very professional and always wanted to help me where he could. Nothing was too much trouble for him. If we ever want to buy again I would definitely return to Wards and use their services as they are all very polite and welcoming in the branch.

Vicky · 25 January 2024

★★★★★ 5/5

Trustpilot

…Great service

Hazel,Sam and Gemma were so friendly and helpful when we first put our house on the market,finishing the process we had really good support from Maria Meddings for which we are very grateful.

Linda · 18 March 2026

★★★★★ 5/5

Trustpilot

The girls at the Rainham office in Kent…

The girls at the Rainham office in Kent were very nice and helpful Natalie, Judy, Alison, summer, they went above and beyond with the sale of my house etc.

Sam · 16 April 2026

★★★★★ 5/5

Trustpilot

Brad at Wards

Sadly I completely missed out Brad at Wards of Gillingham when I left my review which was an absolute traverstyof an oversight! Brad was superb and so helpful. He could not have done more for us and I would highly recommend him if you need an estate agent

Happy · 11 October 2024

★★★★★ 5/5

Google

We are so grateful to Ali for all her help in finding our new home. She understood our needs perfectly and we felt like she was personally invested in our search so it was always a pleasure when she called about potential properties. We managed to find our perfect home when she and Graham pulled out all the stops to arrange an early viewing. Amazing service from lovely people.

Linda · 10 June 2026

★★★★★ 5/5

Trustpilot

Rachael Ruocco-Buchanan

Absolutely brilliant, gave us loads of time and help. Rachael Ruocco-Buchanan was perfect such a lovely person and helped us all the way would definitely use them again.

Dane · 16 April 2026