Wards Rainham reviews in Medway

★★★★★ 5/5

Google

Having previously used two other estate agents with very little success, we decided to switch to Wards in Rainham, Kent. What a difference right from the start. Great quality photos, excellent service and professional staff who go the extra mile. Macy and Natalie are two of the very best, and would highly recommend their service and dedication to anyone.

Caroline · 10 February 2026

★★★★★ 5/5

Trustpilot

Helpful estate agents Ramsgate

We were served with a section 21 no fault eviction notice. I phoned up Wards regarding a property that i saw advertised, and a lovely lady called Jade dealt with my phone call. She was very honest about the property I was interested in viewing, telling me that the landlord was looking to sell this property in the future. After taking all my details, she informed me of a property that was just about to come onto the rental market. We were interested but wouldn't be able to view for a couple of weeks as we were going on holiday. After an hour of getting off of the phone, Jade called me back to say the landlord had dropped in the keys, and we were able to arrange a viewing for that afternoon.

Lisa · 6 May 2026

★★★★★ 4/5

Google

I chose Wards of Rainham to sell my house. Natalie came out to value and was helpful with all the questions I had. I also met Ali who was great with viewings. Stacey was always available on the phone for my many questions! Judy dealt with the sales progression smoothly and everyone was helpful throughout the whole sales process. I would recommend Wards for anyone looking to sell locally.

Claire · 27 December 2023

★★★★★ 5/5

Trustpilot

I would like to thank Judy especially for all her help she was absolutely amazing

I would like to thank Judy, Debbie , Dawn , Matt, Devon and not forgetting Jason their wonderful Manager at Wards Estate Agents for their help, compassion , patience, and understanding they gave me which must have been their most difficult move, it was such a stressful time for me but each and everyone one of them encouraged me to stay strong and keep going until I finally exchanged contracts, they were absolutely amazing and I couldn’t have done it without their support , Thank you to everyone at Wards .

Sandy · 16 February 2023

★★★★★ 5/5

Trustpilot

Absolutely amazing lady thank you so…

Absolutely amazing lady thank you so much for going through all the information and explaining to me really well. I really do appreciate this.

Debbie · 8 October 2026

★★★★★ 5/5

Google

We have been very grateful for all the help we have received in our efforts to move house. The person who has helped us the most is JUDY DAY .she has kept us informed all Along the way; updated us on situations; encouraged us when we began to believe we would never move and so we sat a big Thank you Judy!

Beryl · 25 April 2024

★★★★★ 5/5

Google

Wards have been great during the whole selling and buying process and cannot recommend them enough. However, I would really like to highlight Macy who has been an absolute joy to deal with. She sold our house on one of the first viewings, which is amazing and also helped us to find a property ourselves! She is polite, friendly, approachable, yet professional at the same time. She has kept us updated at all stages of the process, which has made it a lot less stressful. She clearly is passionate about what she does and genuinely cares about her clients. She is an asset to the company and I cannot recommend her highly enough.

Gill · 1 July 2025

★★★★★ 5/5

Trustpilot

Walderslade office & Kim Sale Co-Coordinator Rainhamese guys are excellent

These guys are excellent! I would wholeheartedly recommend them as they are unfailing courteous, professional and eager to make sure that you are happy and reassured. Kept me informed throughout the whole process which definitely had its bumpy bits (no fault of Wards) and were so very lovely on the day I got the keys -even driving me to the property and making sure I could get in. They are just the best, Thank you Wards! I would like to give a special shout out to Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantAmi Banks - Senior Sales ConsultantAdam Copas a Trainee Estate AgentSue Millgate -Senior Secretary

Sara · 11 January 2023

★★★★★ 5/5

Google

We have just begun our journey looking for our next home and have dealt with a few estate agents recently. I must say that Wards in Rainham and Macy in particular have been absolutely amazing. Nothing is too much and Macy’s customer service skills and knowledge are fantastic. Such an energetic and positive person who really seems to understand exactly what we want. It’s so refreshing to see someone so young so switched on. She is a real credit to your team.

Jamie · 27 June 2025

★★★★★ 5/5

Google

Although I didn’t end up buying through Wards, Ali was incredibly helpful whilst I was looking for properties and kept in contact whenever something came up to view. Would highly recommend!

Robert · 1 July 2025

★★★★★ 5/5

Trustpilot

What a rollercoaster

What a rollercoaster! After a bad experience with a previous manager, Kris Whiteoak came into the office and was a breath of fresh air, he understood and cared for our situation. The calm approach and doing what he said he was going to do really meant a lot to us. We are now under offer and cannot thank Kris enough, we was on the verge of giving up!

Thank · 24 November 2023

★★★★★ 5/5

Trustpilot

Willing to listen

The gentleman was very pleasant and gave us all the information we required, he listened to our needs and explained our options well.

Customer · 2 October 2026

★★★★★ 5/5

Trustpilot

Amy is a a very good personality and…

Amy is a a very good personality and specialist! She tried to do her best to help. Generally, I a have a nice attitude about this Agency. Amy always gave a call back, booked viewings for us, were in time. Sms system is also great as you have many viewings and never forgets what time , address and agent's name.Hope, people who are going to sell properties will choose good ones :)

Laz · 3 August 2023

★★★★★ 5/5

Trustpilot

Excellent, quick and helpful service

I recently had a problem with my heating not working properly, so I reported the issue on Sunday, had a phonecall from Wards on the Monday morning and a plumber attended our house on the Tuesday and our heating was back working within an hour! Really impressed with how Wards handled the situation, customer service Tom was brilliant, and Jack our plumber from JPM was very polite and friendly, and gave us the best advice to keep our house warm and what to do dealing with any condensation while heating up the house. Really pleased with how our issue was handled. Thank you everyone involved!

Francesca · 24 November 2022

★★★★★ 5/5

Trustpilot

Thankyou Jodie Watson

I spoke to a lovely lady today named Jodie Watson. I have been having such a nightmare trying to find a suitable place to live with my 7 month old baby. Jodie went above and beyond to help me as much as she could which I appreciate so much as I have been brushed off by many other agencies because of my circumstances. If I could give more than 5 stars I would! Thanks again Jodie! She is a credit to your company ❤️

Ashleigh · 22 November 2022

★★★★★ 5/5

Trustpilot

Alison Jenkins

Myself and my partner had an amazing experience with Wards, and in particular Alison Jenkins. We were looking for our first house to buy, and Alison listened to exactly what we were looking for, our budget, area of preference and situation with no chain. She then found more than 10 properties for us within a few days to which we viewed a number of themShe has been super supportive and very accessible and contactable. She also kindly set up a free financial advice service

Seft · 21 November 2022

★★★★★ 5/5

Trustpilot

Nick and his team are great!

Nick and his team were great from start to finish, from viewing our new home one Saturday afternoon, to the following weekend, having our own house on the market, with multiple offers and the offer on our new home accepted. There were a few hiccups towards the end of the process, but the team were on hand to help and get everything sorted and we moved without any major problems or delays. We would fully recommend the team at Wards, Ashford and if needed we will use them again in the future.

Rachel · 16 November 2022

★★★★★ 5/5

Trustpilot

Had a very difficult sale due to time…

Had a very difficult sale due to time constraints, but Graham was able to sort it out and get the property sold. He went over and above what I would expect from an estate agent, took a personal interest and helped in every way. I can honestly say that I wouldn’t have been able to complete the sale without him.

Steve · 23 April 2024

★★★★★ 5/5

Trustpilot

I recently sold my property in Caxton…

I recently sold my property in Caxton Close, Hartley, Longfield, Kent.Right from the outset - Terri Truckle the Branch Manager @ WARDS in New Ash Green and her team were professional and relentless and determined in getting the property marketed and sold. The service they rendered was second to none with regular marketing adverts and e mail updates, sales e mail updates and viewing and appointment updates. Nothing was left to chance - and their customer service acumen was outstanding. They kept me informed all the way with the progress of the house sale. I would highly recommend Terri and her team to any person(s) wishing to sell their property. My praise includes Cameron Hadfield (senior sales advisor) & Michele Corney (sales progressor) who supported Terri in her efforts to get my property sold in good time. What an awesome sales team @ WARDS in New Ash Green!!

Quentin · 8 November 2022

★★★★★ 5/5

Trustpilot

My experience with Wards staff has been very positive

My experience with Wards staff has been very positive, in particular Emily Boyle, Senior Lettings Manager who helped me navigate through the administrative maze that is entailed in renting a property.

Glenda · 14 April 2026

★★★★★ 5/5

Trustpilot

Excellent support & service from the Rainham Team at Wards

From the first point of contact until the final stages of completion the entire team at Wards in Rainham were professional, open, and committed to helping us with our sale. Darren was great from the first meeting and provided good advice, realistic recommendations on pricing and process. Stacy worked with us closely on the viewings and managing the offers. She was always proactive and helpful. And Judy helped us through the commercial process with prompt updates and feedback. And of course the supporting team at the office were always helpful. Keep up the great work!

Mukesh · 27 October 2022

★★★★★ 5/5

Trustpilot

Highly recommended

I can't thank the team, and in particular Debbie Ludgate for the kindness shown to my parents in helping them navigate their sale. Stressful at the best of times but when later in life, and with me some distance away I am so grateful for the time and care taken to explain things and the general tone of communication. Highly recommended with thanks to both Debbie and Steve

Jay · 25 October 2023

★★★★★ 5/5

Trustpilot

Helpful and professional

Helpful and professional. Maria and her team helped us out a lot. We were visiting from out of town and keen to see as many places as we could while were in the area. She listened to what we were looking for and did her best to show us places that met our needs. She also shared her local knowledge of the area which was a very nice touch. She was great at facilitating the viewings all the way through the contracts being signed and was diligent in answering all our questions and concerns. Finally when I collected the keys on move in day, she presented me with a welcome gift with some goodies inside. She also followed up a few times to see how we were settling in and if there were any teething problems she could help solve. Really great service! :)

Happy · 27 October 2022

★★★★★ 5/5

Trustpilot

Excellent service from Wards Estate…

Excellent service from Wards Estate Agents! (Gillingham branch) from the beginning to the end, I would like to thank Bradley Fray,Kim Batchelor and Jenny Stubbs for their amazing service and help! Kim always made sure she kept us informed on the progress of the property purchase.I Highly recommend Wards of Kent!! Thanks to the whole team!Nana&Henry

Nana · 29 June 2024