Trusted Agent profile · Medway, Kent
Verified
★★★★★
219 reviews across 2 platforms
161 High Street, Rochester, Medway, Kent, ME1 1EH
Part of Martin & Co, see every office.
Martin & Co's office in Medway, Kent, at 161 High Street, is rated 4.7 out of 5 across 219 reviews on two platforms, including 217 Google reviews rated 4.7.
We specialise in residential sales, lettings and expert property management covering Medway, Chatham, Walderslade, Gillingham, Parkwood, Rochester, Strood and the surrounding areas. At Martin and Co Medway, we work hard to deliver the best service to landlords and achieve the best price for house sellers as specialists in the area. Your opinion is important so check our google reviews for the real life experiences of our clients. Our team have a reputation for getting to grips with what you need as a client and delivering excellent results in a friendly and professional way. We combine a wealth of experience in estate agency with up to date technology, meaning your letting and selling experience is personal, cutting edge and second to none. Our sales and lettings marketing package, which we offer for free, includes professional photos, 360 Virtual Tours and accompanied viewings along with our social media exposure for your home. We also offer a floorplan included for all of our sales properties. Please call one of the team for a chat today on 01634 838700 - we would love to hear from you.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
GoogleFirst time renting a property and Sandra has been so helpful and informative. I cannot wait to collect keys and enjoy my first house Sandra is a credit to the team
We appreciate your lovely comments and wish you well in your new home
5/5
GoogleMartin & co were outstanding, Sandra was amazing from start to finish, I was so worried about moving and finding my family a home to love, but Sandra made the whole process stress free and easy she answered all my questions and worry and she gave me so much confidence about the move. My family are now settled in a house we can call home THANK YOU SANDRA X
5/5
GoogleWe had a professional and efficient service from them. Thank you for all your help and continued support..
5/5
GoogleI met with Sandra Walters just a month ago to discuss renting my house in Rochester. I found this lady absolutely delightful to deal with. Sandra has successfully found suitable tenants and all without any fuss at all. The whole process was handled very professionally from start to finish. Excellent customer service. I would have no hesitation at all in recommending Sandra and Martin & Co and will continue to use them in future. Thanks for all your help Sandra. Brigid
Thank you so much for your lovely review Brigid. We hope our relationship will be a long and happy one and the Property Management Team are ready to assist you with any issues which may arise during the tenancy.
1/5
GoogleDo NOT use them to sell your property, what a waste of our time!!! Our house was under offer a month ago and we paid solicitor fee to progress the sale. However we only found out today that our buyer pulled out long time ago, but they never informed us. No email or phone call envidence showing that they informed us. Full of lies!! Wasting our time, now we can't proceed with our next house purchase. The manager is rude, the emails she sent was most with rude tone of the voice, never being polite and friendly, shame for being in a service industry!!!
I am sorry your experience was not to our usual 5* standard. There seems to have been a breakdown in communication somewhere along the line as we did write to you and try to call. We will, however, amend our processes to ensure this situation is not repeated.
5/5
GoogleHaving had an extremely bad letting agent I decided to move to the well established Martin & Co group and have not looked back. I have followed this Medway branch from Gravesend to Chatham and now to their present location in Rochester for ten years. Their standard of service on full management is impeccable and they normally resolve any problems immediately without fuss. Unfortunately The Lady's of Rochester are so good that I only get to see them at Christmas to give them their well deserved presents. I cannot recommend them more highly.
What a lovely review for the 'Ladies of Rochester'. It has always been a pleasure to work with you and long may it last. Have a great Christmas and Happy New Year from all at Martin & Co Medway.
5/5
GoogleA masive shout out to my agents Lacy Wilson and Sandra Walters; they were so awesome in helping me out. They didn't just do what they had to do, they went the extra mile always by helping me get the accomodation so quickly, literally 1 week and this was because of my chosen date. Martin and co, from my experience, run like a service, rather then a business. They show quality lettings at really good prices. Very professional company. A trustworthy company to go with for first timers and also for those who have rented before. Really helpful people; Lacy Wilson and Sandra Walters. Thanks for your help guys.
Thank you for your lovely review. We are so pleased your experience was so positive. The whole team look forward to working with you.
5/5
GoogleA masive shout out to my agents Lacy Wilson and Sandra Walters; they were so awesome in helping me out. They didn't just do what they had to do, they went the extra mile always by helping me get the accomodation so quickly, literally 1 week and this was because of my chosen date. Martin and co, from my experience, run like a service, rather then a business. They show quality lettings at really good prices. Very professional company. A trustworthy company to go with for first timers and also for those who have rented before. Really helpful people; Lacy Wilson and Sandra Walters. Thanks for your help guys.
Thank you for your lovely review. We are so pleased your experience was so positive. The whole team look forward to working with you.
5/5
GoogleWe have just purchased a property in Rochester which was sold by Martin & Co. I would highly recommend their professional and friendly service. We dealt mainly with Cindie, who bent over backwards to respond quickly to all our requests and accommodate our requirements. Everyone else I dealt with in the office was also super helpful and efficient, and it was a real pleasure to deal with Martin & Co.
Thank you for this fantastic review Karen! We’re so happy you loved your journey with us and really appreciate you taking the time out to share your experience., and we agree, Cindie is truly superwoman!
5/5
GoogleSandra was incredibly helpful and professional when agreeing the let on a property. From the first viewing to signing the paperwork everything went smoothly and she always answered any questions we had quickly. Also is the only letting agents I've used that provides detailed information on all property details which means its one less thing you have to worry about. Overall I would highly recommend Martin & Co.
5/5
GoogleWe noticed this property on Facebook Market place, and it was a really good price per month for the area. We had struggled to find something in this area that was spacious for our family. We met Sara on a Saturday and fell in love with the house instantly! We paid a holding fee later that day and began the referencing process. The referencing agency themselves were not very helpful, somehow getting a contractor of my place of work as my place of work and were surprised when they said they didn’t know who I was. This was stressful in itself as I was hoping and praying that I would still be able to move into the Dream House. Everything came back positive and then I was counting down the days to move! The process was so easy, uploading my documents online, rather than having to pop in and have copies taken before anything happened. The tenancy agreement was signed online and so was the DPS paperwork. We then visited the office to collect the keys and show ID in person. Martin and Co use property file to manage the tenancy, which was really handy as my meter readings were uploaded, which saved me a job! Still fiddling around to see what’s on there but no issues so far! Really friendly team at Martin and Co, From Sara showing us our new home, Sandra talking us through the deposit and the new process since the law changed in June, to Lacy sorting out the details of our new tenancy. All really knowledgeable and happy to help. We had been needing to move for a long time due to disrepair but waited for the tenant law to change so that it was more affordable, but even now it is costing less to be able to move, it’s not a compromise on service! It’s a 12 month tenancy, however as a family, we hope we can stay here for a long time, as I fell in love with the place as soon as I walked in Thank you all! Xxx
We are delighted you found our service so helpful. The whole team, from Negotiators through to Administration and Property Management are highly trained and ready to make your stay a happy and memorable one. We wish you luck in your new home.
5/5
GoogleExtremely happy with the very professional team at Martin and Co. Particularly with Sandra, who provided a personal touch that really helped us through a very stressful time in our families life. In a time of self service checkouts and endless automated phone services, she showed genuine interest and concern in our new life in Chatham, providing a reliable and friendly voice that made the process of moving our family into our lovely new home an exciting, rather than daunting, experience. Would feel very comfortable recommending Martin and Co. thank you all!
Thank you for your comments Jamie. We always strive to provide a personal service and gear it to each individual.
5/5
GoogleWe cannot thank Megan at Martin & Co enough for all her help along the way with our move. She was always there to help us and would always reply to emails promptly. When we were signing for the keys she made us feel very welcome in the office and we new we had picked a great company to rent through. 100% customer satisfactory :-)
5/5
GoogleWe cannot thank Megan at Martin & Co enough for all her help along the way with our move. She was always there to help us and would always reply to emails promptly. When we were signing for the keys she made us feel very welcome in the office and we new we had picked a great company to rent through. 100% customer satisfactory :-)
5/5
GoogleWe cannot thank Megan at Martin & Co enough for all her help along the way with our move. She was always there to help us and would always reply to emails promptly. When we were signing for the keys she made us feel very welcome in the office and we new we had picked a great company to rent through. 100% customer satisfactory :-)
5/5
GoogleExcellent service. All the girls are lovely. Stress free from the moment I made contact, and myself and frank the dog are no longer going to become homeless in a couple of weeks. Thanks for our little house ☺️. Franks already trying on outfits for his photoshoot to send you
5/5
GoogleOne of the few companies left that understand customer care! I purchased a house through Martin & Co and Cindie couldn't have been more proactive and helpful. Easy to contact and always responded quickly when not available. A real shining light in an otherwise stressful process. The gift box when we completed was such a nice surprise and full of useful stuff. 100% recommend
Thanks so much for choosing us to and taking the time to leave your comments. This review made our day and we will pass on your comments to Cindie who will be delighted! We are glad your love your little goodie box - enjoy your new home!
5/5
GoogleMy experience with Martin & Co with Sandra has been exceptionally good, the standard of work was excellent. Just had to sit back and let Sandra do all of the organisation to an excellent standard with high attention to detail. I know I am in brilliant hands for the duration and I do not hesitate to recommend Sandra and Martin&Co to anyone.
5/5
GoogleI Just rented a flat with them. They been very helpful and they do all the paperwork clear and right. I saw the flat before move in and was cleaned as they said. Been abroad while the process of sign all papers wasn’t a problem as they sent to me all by email and able to sign by acrobat sign. The deposit is well keep on a secure deposit protection service.
We really appreciate you taking the time to post this review and the whole team wish you luck in your new home.
1/5
GoogleNot very good. Daughter has flat at Admiral Court Gillingham sleeping on settee at the moment after a water leek from a flat above on the 21st Feb Landlord still has not rectified A soaking carpet in bedroom
Hello Ernie. I'm sorry to learn about your daughter's bad experience. We are usually known for providing excellent customer service, and we apologise if you believe we fell short in this instance. We are in constant communication with your daughter and the landlord, and we are working diligently to find a solution for her. Thank you
5/5
GoogleI cannot speak highly enough of all the staff who are friendly and always helpful. However I must single out Cindie, she was ultra helpful with the sale of my property, always great to speak to, determined and so supportive. Thank you so much.
Thank you so much for the kind words. We’re very happy to hear that you had a great experience with us! Cindie will be especially happy to read this review. Good luck in your new home
5/5
GoogleSandra was very professional and accommodating to my tight schedule when viewing while Lacy was informative when my referancing was delayed
Thank you Sam. Your 5* review and kind comments are very much appreciated by the whole team
5/5
GoogleWe put our property for sale in April 2016 with Martin & Co, and within 24 hours it was sold for the asking price. They were very professional in the way they managed the sale and made us feel important, and not just a statistical number amongst others. I highly recommend Martin & Co for their very professional conduct and the way in which they expedited the sale and after service they provided.
Thank you for your 5 star review
1/5
GoogleAwful experience as a landlord with them, the worst in 20 years. To all landlords out there, steer well clear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Medway office has 219 reviews across two platforms: 217 on Google, 2 on Trustpilot.
Martin & Co Medway is rated 4.7 out of 5 across all 219 reviews, and 4.7 out of 5 on Google from 217 reviews.
Martin & Co Medway, 161 High Street, Rochester, Medway, Kent, ME1 1EH.
