Martin & Co Medway reviews

★★★★★ 5/5

Google

Worked with Cindie and her colleagues recently and would heartily recommend them for any house sale in the Medway area.

Jon · 7 June 2025

★★★★★ 5/5

Google

My brother and I have been renting our property via Dawn, Sherrie and the team at the Medway office for last 5 years or so. The service, the client experience, and the support we have received have been second to none. If you want to experience and see what GREAT customer service looks like, just look at the Medway Office, because they are an exceptional team. Both my brother and I are truly grateful and blessed to have them manage my brother's property. They are not only a credit to themselves but also to Martin & Co. There are no words that can express our sincerest thanks and gratitude to the way they have dealt with us from day one. Once again, Dawn, Sherrie and the team at Medway many many thanks. From my brother and I, we wish you sincerest Season's Greetings and happiness, joy, and good health to you all and to your loved ones. Thanking you again.

P · 16 July 2020

★★★★★ 5/5

Google

My brother and I have been renting our property via Dawn, Sherrie and the team at the Medway office for last 5 years or so. The service, the client experience, and the support we have received have been second to none. If you want to experience and see what GREAT customer service looks like, just look at the Medway Office, because they are an exceptional team. Both my brother and I are truly grateful and blessed to have them manage my brother's property. They are not only a credit to themselves but also to Martin & Co. There are no words that can express our sincerest thanks and gratitude to the way they have dealt with us from day one. Once again, Dawn, Sherrie and the team at Medway many many thanks. From my brother and I, we wish you sincerest Season's Greetings and happiness, joy, and good health to you all and to your loved ones. Thanking you again.

Partha · 4 July 2020

★★★★★ 5/5

Google

Myself and my partner would like to thank Sandra and the rest of the team in Rochester for the wonderful service they have provided for us and our little boy. We went into the process of moving pretty much blindfolded as it it our first place as a family. Sandra was extremely helpful as we're the rest of the team with advice and completing the process in a brilliant and timely manner. The contractors that they use are just as brilliant as we had a plumbing issue for our washing machine that was fixed the day after we had submitted the issue to Marting & Co. 5 star service, thank you

Michael · 13 April 2020

★★★★★ 5/5

Google

Contacted Martin & Co reference rentals met with Sandra Walters at a house we were interested in, we had just arrived from New Zealand and Sandra kept us informed with the process and assisted with any enquiries. Now dealing with the rest of the team Coral, Lacy & Nicky at Martin & Co they have all been pleasant, friendly, very helpful and professional team. Thank you Martin & Co. I recommend them to anyone looking for a property to rent in Rochester.

Iain · 13 April 2020

★★★★★ 5/5

Google

Just wanted to thank the team (Rochester) who helped us sell our house so quickly! We moved on Wednesday and are very happy in our new place.. You have restored our faith in estate agents!! Especially Dawn who gave 110% support! She followed up any questions or doubt we had straight away! constantly keeping us updated.. she is in our view the best estate agent we've ever come across! Also a big thankyou to Lacey who took the photos of our place which in turn helped seal the deal! Infact our buyers said ours was the only house they looked at that actually looked like the pictures! So a big 'thankyou' and 'Well done' to all involved.

Veronica · 13 April 2020

★★★★★ 5/5

Google

My brother and I have been renting our property via Dawn, Sherrie and the team at the Medway office for last 5 years or so. The service, the client experience, and the support we have received have been second to none. If you want to experience and see what GREAT customer service looks like, just look at the Medway Office, because they are an exceptional team. Both my brother and I are truly grateful and blessed to have them manage my brother's property. They are not only a credit to themselves but also to Martin & Co. There are no words that can express our sincerest thanks and gratitude to the way they have dealt with us from day one. Once again, Dawn, Sherrie and the team at Medway many many thanks. From my brother and I, we wish you sincerest Season's Greetings and happiness, joy, and good health to you all and to your loved ones. Thanking you again.

Partha · 13 April 2020

★★★★★ 1/5

Google

We rented a property with Martin and Co Medway for 18 month's. We were originally told that we would have to sign up for a year and then it would become a rolling monthly contract. Unfortunately (but not surprisingly) they went back on their word after a year saying that the landlord would only accept us as tenants on another 12 month contract. We were hoping to move house to be closer to our daughters school but had not found anywhere suitable so we asked if we could just sign a 6 month contract which they agreed to at the cost of £90 administration fee!! When we first moved into the property it had not been decorated or cleaned to a reasonable standard and the garden was full of rubbish left behind by the old tenants. We asked for the rubbish to be removed (as we had small children) and were told that we could take it to the tip ourselves! A few days after moving in we noticed a mouse trap in the airing cupboard and some chewed marks around the door frame. We told Martin and co that we believed there might be mice in the property and we had to prove that we hadn't brought them with us as apparently it's not the landlords problem!! The bedrooms were full of damp and Martin and Co's solution was advising us to clean it off! The only time they actually had someone come out was when my son started to experience very bad asthma attacks due to the black mould in his bedroom. On another occasion my 6 yr old daughter went to open the garden gate and the wall and gate collapsed! Luckily she jumped out of the way as she could've been seriously hurt by the brick wall and iron gate! Martin and Co sent an email apology but the landlord didn't care and left the wall and gate for months like that before finally getting it repaired. The carpet in the property was the cheapest of cheap and had nails coming through it (which we kept catching our heels on). When we mentioned this to Martin and co they sent the landlord around with a hammer to 'bash them back in!' We always paid our rent well in time and we left their property cleaner then when we first moved in but Martin and co still deducted £40 from our deposit for a 'small pen mark' and 'mould in the bathroom'. Both were believed to have been there when we first moved in but not noted on the inventory. However the person who carried out our inventory marked them as queries but Martin & Co wouldn't listen and insisted that we paid the £40 as 'compensation' to the landlord!! We have also seen that the rent has been reduced dramatically since we moved out of the property (by £45 per month!) However when we were living at the property our rent continued to rise each year!! To be honest Martin and Co Medway do not even deserve a 1 star review!! The fees are extortionate and when we had issues it took them weeks to respond (if at all!). The person who carried out our check out commented on how well we had looked after the property and how the garden was much improved but Martin & Co still insisted on charging us for some minor general wear and tear (which were queried on the inventory report!). My advice - avoid Martin and Co Medway at all costs!!

Tracey · 30 March 2020

★★★★★ 5/5

Google

My brother and I have been renting our property via Dawn, Sherrie and the team at the Medway office for last 5 years or so. The service, the client experience, and the support we have received have been second to none. If you want to experience and see what GREAT customer service looks like, just look at the Medway Office, because they are an exceptional team. Both my brother and I are truly grateful and blessed to have them manage my brother's property. They are not only a credit to themselves but also to Martin & Co. There are no words that can express our sincerest thanks and gratitude to the way they have dealt with us from day one. Once again, Dawn, Sherrie and the team at Medway many many thanks. From my brother and I, we wish you sincerest Season's Greetings and happiness, joy, and good health to you all and to your loved ones. Thanking you again.

Partha · 30 March 2020

★★★★★ 5/5

Google

I have been a tenant of Martin and co for three years and have always had a friendly and approachable service. As I know they are a letting agent I can trust I decided to move homes with them recently. Sandra and the team were fantastic in getting my references and viewings sorted and really went the extra mile to help me. I would recommend any time...hence why I chose a property that was with them for my move! Thankyou all for your support and professional but personal service.

Kimmy · 30 March 2020

★★★★★ 5/5

Google

Contacted Martin & Co reference rentals met with Sandra Walters at a house we were interested in, we had just arrived from New Zealand and Sandra kept us informed with the process and assisted with any enquiries. Now dealing with the rest of the team Coral, Lacy & Nicky at Martin & Co they have all been pleasant, friendly, very helpful and professional team. Thank you Martin & Co. I recommend them to anyone looking for a property to rent in Rochester.

Iain · 30 March 2020

★★★★★ 5/5

Google

Just wanted to thank the team (Rochester) who helped us sell our house so quickly! We moved on Wednesday and are very happy in our new place.. You have restored our faith in estate agents!! Especially Dawn who gave 110% support! She followed up any questions or doubt we had straight away! constantly keeping us updated.. she is in our view the best estate agent we've ever come across! Also a big thankyou to Lacey who took the photos of our place which in turn helped seal the deal! Infact our buyers said ours was the only house they looked at that actually looked like the pictures! So a big 'thankyou' and 'Well done' to all involved.

Veronica · 30 March 2020

★★★★★ 5/5

Google

First, I must say from the very day I met Sandra Walters who showed me the property it was professionalism from the very start to finish. The service she delivered speaks volume of herself as well as the company she represents. Then it was speaking to Lacey Wilson who demonstrated a high level of efficiency and accuracy from start. Martin and Co Medway is the real deal. No hassle, precise and very clear understanding between everyone I spoke to. I didn’t have to worry about anything. Communication was on point. I have never written a review before but this I have to do. I trust and hope that Martin and Co Medway will continue to live up to their name and be better. I will endeavour my best to be a good tenant ensuring that communication is the key. I got my property and I love it. Decent and clean it is not to mention the area. Thanks Martin and Co Medway

Vin · 10 July 2019

★★★★★ 5/5

Google

I would highly recommend Martin & Co they are very professional,helpful & friendly unlike other estate agents! I have been a tenant for a number of years now and Sherrie Nicky & Lyn have been nothing but amazing the whole way through. Now me & my fiance are moving into our dream home within Martin & Co. Sandra went above & beyond to find us the perfect property & I can't thank her enough Sandra & Lacey have kept me up to date and have been great. Thanks to each & everyone of you even the names I didn't mention your all amazing! Best estate agents! Wish I could give more than 5 stars! Sophie & Steve

Sophie · 5 July 2019

★★★★★ 5/5

Google

First, I must say from the very day I met Sandra Walters who showed me the property it was professionalism from the very start to finish. The service she delivered speaks volume of herself as well as the company she represents. Then it was speaking to Lacey Wilson who demonstrated a high level of efficiency and accuracy from start. Martin and Co Medway is the real deal. No hassle, precise and very clear understanding between everyone I spoke to. I didn’t have to worry about anything. Communication was on point. I have never written a review before but this I have to do. I trust and hope that Martin and Co Medway will continue to live up to their name and be better. I will endeavour my best to be a good tenant ensuring that communication is the key. I got my property and I love it. Decent and clean it is not to mention the area. Thanks Martin and Co Medway

Marvin · 5 July 2019

★★★★★ 5/5

Google

Sandra has been an absolute pleasure to deal with from start to finish. We have been dealing with Sandra for the purchase of a property and she has kept us informed every step along the way. Sandra is the most professional estate agent we have dealt with and is an absolute asset to the company. Not only is she professional but a genuinely lovely person! If we ever move again, I would have no hesitation in appointing Martin & Co. They have gone above and beyond for us. Thanks again Sandra - almost there now!

Joanne · 30 May 2019

★★★★★ 5/5

Google

First, I must say from the very day I met Sandra Walters who showed me the property it was professionalism from the very start to finish. The service she delivered speaks volume of herself as well as the company she represents. Then it was speaking to Lacey Wilson who demonstrated a high level of efficiency and accuracy from start. Martin and Co Medway is the real deal. No hassle, precise and very clear understanding between everyone I spoke to. I didn’t have to worry about anything. Communication was on point. I have never written a review before but this I have to do. I trust and hope that Martin and Co Medway will continue to live up to their name and be better. I will endeavour my best to be a good tenant ensuring that communication is the key. I got my property and I love it. Decent and clean it is not to mention the area. Thanks Martin and Co Medway

Marvin · 31 March 2019

★★★★★ 1/5

Trustpilot

If I could leave less stars I would

If I could leave less stars I would. AVOID THIS AGENCY. 20 years as landlord and the incompetence or potential dishonesty of this agency is breath taking. If you don't want to be overcharged, wait for months for simple jobs, have them take fees you did not agree to and have them ask you to do the job you are paying them to do, then I would avoid.

Elena · 28 November 2025

★★★★★ 5/5

Google

Fautless service. Cindie was personable, communicative and highly skilled and professional from beginning to completion. Huge thanks to Cindie and the Medway branch - will certainly recommend and/or use again in future.

Sam · 11 April 2024

★★★★★ 5/5

Google

Absolutely first class service from the Martin & Co team selling my house recently. Thank you Malcolm & Cindie ! Super enthusiasm for giving a great service and above all I appreciated the constant updates on how everything was progressing. No hesitation in recommending these guys you won’t be disappointed !

Ian · 2 October 2022

★★★★★ 5/5

Google

I had a great experience dealing with Cindie over in the Medway branch. She was the most helpful agent i have come across in my time and i would highly recommend Cindie to anyone looking to sell their house! Great agent with great experience and a great experience!!! 10/10!!

JOSHUA · 2 October 2022

★★★★★ 5/5

Google

I had a great experience dealing with Cindie over in the Medway branch. She was the most helpful agent i have come across in my time and i would highly recommend Cindie to anyone looking to sell their house! Great agent with great experience and a great experience!!! 10/10!!

JOSHUA · 1 October 2022

★★★★★ 1/5

Google

Absolutely shocking experience. The agent I spoke to, Zoe, was extremely rude, aggressive, and completely unprofessional, she even hung up on me mid-conversation. There’s simply no excuse for that kind of behaviour from a business that deals with the public. I would strongly advise avoiding this particular agent from this agency if you expect to be treated with basic courtesy and respect

Melanie · 13 November 2025

★★★★★ 5/5

Google

Many thanks to Martin & Co. The team was very responsive and always there when I need to call them . Many thanks to Cindie for all the help and providing all the information I need all the time . I definitely recommend them if you need to buy your dream house or sell your property.

Giulia · 13 April 2021