Every review we hold for the Marston Green office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic estate agents all round, friendly and efficient with the positive professional touch that you find are lacking with other places. Amanda and Thelma are very thorough if you have a problem or question. If I were to move back to Birmingham they're the only estate agents I'd use.
Lauren · 18 March 2019
Agent replied · 7 July 2023
Thanks for the very kind message Lauren. It’s really appreciated when someone takes time out to post such a lovely message, particularly in regards to individual staff. Can we wish you all the best in the future and should you be coming … More
★★★★★ 5/5
GoogleThe Ferndown Estates team are an Amazing Family. I had an excellent time From start to finish of my rental process. Being new in the UK with no prior experience to renting a property here, they patiently guided me through the whole process. They're automated processes made this even easier. Thank you so much for all you do Ferdown Fam.
Princess · 16 March 2023
★★★★★ 5/5
GoogleWould highly recommend Ferndown Estates if you are looking to rent or purchase a property, we couldn't be happier with the customer service received. After waiting a long time to move into our first home, Ferndown Estates were professional, …
Chloe · 2 October 2021
Agent replied · 14 June 2024
Thanks for your very lovely feedback Chloe. We are delighted to receive such a glowing review about your move. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleI have recently purchased a property through Ferndown Estates, and I cant recommend them enough. The staff at every point of my journey have been proffesional, kind and very efficient. The customer service skills displayed by all the staff …
N · 2 October 2021
Agent replied · 24 June 2024
Thanks so much for your very kind words Mrs Shah. You came to collect the keys this morning and passed on such positive feedback, which was greatly appreciated. It’s lovely to hear we are giving clients and customers such a positive Estate … More
★★★★★ 5/5
GoogleI would highly recommend using Ferndown Estates.I had been with an alternative agent and wasn't getting any where fast.My sister recommend to give them.Ian Sale Director came to view the house the sales details were produced then the house …
Andrew · 2 October 2021
Agent replied · 7 July 2023
Many thanks for such positive feedback Andrew. We were delighted to be able to help you with your sale and thank you for taking the time to provide such a nice review! Kind regards
Ferndown Estates
★★★★★ 5/5
GoogleJohn and the team were fantastic very professional and very helpful and friendly thank you for all your support and help
Pat · 16 March 2022
★★★★★ 5/5
GoogleFrom start to finish Ferndown were excellent. Our first contact was with Alex, the Lettings Manager, who talked us through the whole procedure of selling a property. He arranged all viewings, adhering to Covid restrictions, and did the …
Eric · 2 October 2021
Agent replied · 7 July 2023
Thank you for such a positive review Eric. We love getting such great feedback for the work that is involved in the sale of any property. The handling of any sale in recent times has been a little bit more difficult due to the Covid … More
★★★★★ 1/5
GoogleTerrible service when I sold my flat. They failed to put vital details in the paper work which delayed the sale by months. Even when I complained and chased them they only updated my solicitors by phone and not in writing like I asked. This …
Mel · 2 October 2019
Agent replied · 7 July 2023
We contacted you following your review to invite you into our office to discuss the comments made. We had not had any contact with you or complaint about the sale at the time, so to read your comments on our review page was disappointing. … More
★★★★★ 5/5
GoogleI do apologize it was because i was so happy with the news you had just passed onto me that i wasn't reading everything correctly. I can honestly say that from meeting Ian and Adam that first time where you explained the process of how …
Alan · 2 October 2019
Agent replied · 7 July 2023
You are more than welcome Mr Palfrey!! Thank you so much for your kind words once again. We're so pleased for you both and wish you every happiness in your new place. We've loved looking after the sale of your property and we look forward … More
★★★★★ 5/5
GoogleThelma dealt with my rental property brilliantly, after a really bad experience with our previous letting agent who ended up costing us a fortune for a tenant that was in 5 months. Thelma sat and listened to what we wanted, explained the …
Emma · 2 October 2020
Agent replied · 7 July 2023
Really appreciate you taking the time to give us such as a nice review Emma. The lettings team enjoyed reading your positive comments. Renting out your property should be done with extreme caution. It’s important the right tenants are found … More
★★★★★ 1/5
GoogleAbsolutely disgusted - I phoned to arrange a viewing for a property that is a vacant possession. I can totally appreciate due to the current virus pandemic, every estate agent has a policy and guidelines in place to protect there staff etc. …
A · 2 October 2020
Agent replied · 7 July 2023
Good evening A. Having read your review, I made a point of speaking to our sales team who confirmed that two staff had a conversation with you today … More
★★★★★ 5/5
GooglePurchasing a property through Ferndown was an absolute pleasure. It was a very stress free, speedy process. I was regularly kept in the loop every step of the way by Charlotte. …
Hayley · 2 October 2024
★★★★★ 5/5
GoogleWe had a very good experience with Ferndown and they will definitely be our first option for future deals. Staff team is very friendly and always wanted to help, the visits are extremely punctual and all questions were solved promptly.
Carolina · 16 March 2021
Agent replied · 7 July 2023
Thank you for your very positive feedback Carolina. It’s much appreciated to hear of your experience with our company! We wish you all the very best for the future
★★★★★ 1/5
allAgentsI was sent this company to my
I was sent this company to my door by another estate agency. The guy started making notes for refurbishment costs (presumably for a joke rock bottom offer for this agency to buy up at a low price, then tart up to sell at full market value lol). Cue negative comments to instil correct mindset with house vendor. WELL IT DIDNT WORK WITH ME, YOU LOT!!!!!!!!!!!). Just avoid everone - there are proper agents out there (probably online these days, and cheaper.
Angry · 18 November 2016
★★★★★ 1/5
allAgentsI was sent this company to my
I was sent this company to my door by another estate agency. The guy started making notes for refurbishment costs (presumably for a joke rock bottom offer for this agency to buy up at a low price, then tart up to sell at full market value lol). Cue negative comments to instil correct mindset with house vendor. WELL IT DIDNT WORK WITH ME, YOU LOT!!!!!!!!!!!). Just avoid everone - there are proper agents out there (probably online these days, and cheaper.
Review · 18 November 2016
★★★★★ 1/5
allAgents"I was sent this company to my ..."
I was sent this company to my door by another estate agency. The guy started making notes for refurbishment costs (presumably for a joke rock bottom offer for this agency to buy up at a low price, then tart up to sell at full market value lol). Cue negative comments to instil correct mindset with house vendor. WELL IT DIDNT WORK WITH ME, YOU LOT!!!!!!!!!!!). Just avoid everone - there are proper agents out there (probably online these days, and cheaper.
Angry · 18 November 2016
★★★★★ 5/5
GoogleFerndown Estates are professional, courteous and extremely efficient. They do what they say; they find the right buyer for your house and then guide you through the process with ease. They are a family business so you get a personal …
SUSAN · 2 October 2020
Agent replied · 7 July 2023
Thank you so much for your kind words Sue. We're very thankful for your feedback confirming our process of selling is appreciated by our vendors. We wish you all the very best for the future and thanks once again!
★★★★★ 1/5
allAgents"I would never let property..."
I would never let property through this company again. Unfortunately Ferndown charge the standard 10% without that level of service. Their communication is poor to say the least. They always charge 100% of repair costs to the landlord, without proper investigation. Quotes are used to support the deduction of subcontractor repair costs without proof of job completion. They do not photograph completed works and they ignore communication. Truly awful company if you are a landlord looking for fair treatment and fair service..
Nigel · 7 February 2012
★★★★★ 5/5
GoogleLucie was incredibly helpful throughout the process, including after we had completed the purchase.
Brian · 17 July 2022
★★★★★ 5/5
GoogleI Just moved into my new home last Friday, defiantly 5 stars to Ferndown Estate, especially to both Adam and Louise. Hadn't been their huge efforts on my case, I probably wouldn't be able to get my dream home. …
Bo · 2 October 2020
Agent replied · 7 July 2023
Thanks for such a lovely review Bo Du. Your feedback was great to hear as it demonstrates our philosophy in how we market properties to protect our clients interests. Sales sometimes break down but experienced agents such as ourselves can … More
★★★★★ 5/5
GoogleProfessional Agency. At start to the end they are verry helping . Quick and easy at any stage.
Asia · 16 March 2025
★★★★★ 5/5
GoogleAmazing service as always from Ferndown. The team kept me constantly updated and we’re always available to answer any questions. Thank you again.
Sophie · 16 March 2023
Agent replied · 7 July 2023
Thanks for the very positive feedback Sophie. Much appreciated to hear we're meeting our clients expectations.
★★★★★ 4/5
GoogleAfter around 4 and a half months since offers were accepted I finally moved into my new property just before Christmas, which would not have happened if it was not for Charlotte at Ferndown! …
Francesca · 2 October 2021
Agent replied · 10 June 2024
Thanks for providing feedback Francesca and for highlighting Charlotte’s role in providing supportive feedback following the property receiving offers. Our full time sales progression process is a key part of our sales department and we … More
★★★★★ 5/5
GoogleIt was a pleasure coming across the agent. The online presentation was the best I'd seen thus far.
My dealings with the team (Mlak,Adam,Charlotte etc)?, they were thorough, …
Ifeoma · 2 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
