Trusted Agent profile · Marston Green · Birmingham
Verified
★★★★★
334 reviews across 3 platforms
3 Elmdon Rd, Marston Green, Birmingham, B37 7BS
Ferndown Estates's office in Marston Green, Birmingham, at 3 Elmdon Rd, is rated 4.5 out of 5 across 334 reviews on three platforms, including 307 Google reviews rated 4.7.
Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.
Every review we hold for the Marston Green office, from every platform, shown as written. First names only.
5/5
GoogleFerndown did a great job when selling our property in 2020. Adam and his team did an amazing job in marketing the property. …
Thanks for providing such a lovely review Jodie! We’re delighted to hear your comments about how well your sale was handled and in particular, your comments about how you felt you could trust us on how to market your property. Adam will be … More
5/5
GoogleIan and the team were very professional in selling our property. Thanks for all your valuable assistance. We had one or two timewasters but we got there in the end. Thanks again.
Really appreciate your kind words Mr Heap. The team were delighted to manage the completion of your sale despite the dramas. It’s always lovely to hear positive feedback even when things don’t go as straightforward as we like. Thanks to you both for your patience!! Kind regards from the Ferndown Team
5/5
GoogleJust bought our house the estate agents were amazing very attentive would recommend 10/10 service
Thanks for making such lovely comments about your experience in purchasing your property Karen. It’s very much appreciated!
5/5
GoogleThe team have been amazing the whole way through, Louise has been a saint, always on hand to answer my questions couldnt ask for a better service thank you!
Thank you for taking the time to write such a nice review Lisa. Louise was thrilled to read such a nice message. We wish you all the very best for the future!
5/5
GoogleAs first time buyers the process to buying a house is daunting but Ferndown Estates were with us every step of the way. Only a phone call or email away. I wouldn’t have got through this process without them. Forever grateful for the whole team’s support and education through this journey.
1/5
allAgentsI would never let property
I would never let property through this company again. Unfortunately Ferndown charge the standard 10% without that level of service. Their communication is poor to say the least. They always charge 100% of repair costs to the landlord, without proper investigation. Quotes are used to support the deduction of subcontractor repair costs without proof of job completion. They do not photograph completed works and they ignore communication. Truly awful company if you are a landlord looking for fair treatment and fair service..
Unfortunately Nigel we don't have websites where we can rate Landlords or maybe I should start a site where this sort of information can be shared. Thankfully there are plenty of other landlords that feel very different to you who don't throw their toys out of the pram whenever a request is made of them that my staff and I are happy to deal with.
1/5
allAgentsI would never let property
I would never let property through this company again. Unfortunately Ferndown charge the standard 10% without that level of service. Their communication is poor to say the least. They always charge 100% of repair costs to the landlord, without proper investigation. Quotes are used to support the deduction of subcontractor repair costs without proof of job completion. They do not photograph completed works and they ignore communication. Truly awful company if you are a landlord looking for fair treatment and fair service..
Unfortunately Nigel we don't have websites where we can rate Landlords or maybe I should start a site where this sort of information can be shared. Thankfully there are plenty of other landlords that feel very different to you who don't throw their toys out of the pram whenever a request is made of them that my staff and I are happy to deal with.
5/5
GoogleWe have just purchased our first home the whole thing took around 14 weeks Charlotte has been amazing throughout and the guy that showed us the property as a pleasure to meet. Thank you for your time and effort.
5/5
GoogleFerndowns instantly stood out amongst other Estate Agents when I first approached them to let my property 4years ago. Their attention to detail, professionalism and good communication are the main reasons I chose them and continue to work with them year after year. I struggle to find any fault with the team as a whole! I am always kept up to date with any issues that arise big or small, the team are friendly and approachable and the tenants continually praise their professionalism and open and honest communication. I feel Ferndown Estates really excel at maintaing frequent contact via email and phonecalls, which in turn allows the tenant and I to feel we are in good hands!
5/5
GoogleA very professional service and efficient staff who managed to let the property in a very short time.
Thanks for your kind words Alan. We will pass on your review to the rental team.
5/5
GoogleJust this week we picked up the keys to our first home throughout the sale ferndown estates have been nothing but helpful. From our first phone call we had a feeling we would end up buying with through this company and we glad we did every …
Hi Jackie Many thanks for the lovely review in regards to your experience in purchasing a property. We were delighted to assist you in the purchase of your new home and … More
5/5
GoogleThe property that we purchased through Fernedown was a very complicated case and it took a very long time to go through. However, the staff at Fernedown were extremely helpful in supporting myself and my husband throughout the process. They …
5/5
GoogleWe have just purchased our first home the whole thing took around 14 weeks Charlotte has been amazing throughout and the guy that showed us the property as a pleasure to meet. Thank you for your time and effort.
5/5
GoogleSo helpful and supportive during a very stressful, eventual sale....I'd reccomend Ferndown Estates 100%
Thank you very much Diane. Your words are really appreciated by everyone in the team and you were very patient during the whole process. We wish you the very best wishes going forward from everyone at Ferndown Estates
5/5
GoogleHi all Each and every one in the letting team is sincere and hard working. You are always there for me. Each and every one of the team is very helpful and friendly. The top of the team Thelma is a brilliant person. Dr.Al-Bermani
5/5
GoogleAwesome service. Brian and Mlak have been brilliant. Will definitely recommend.
Thanks for the lovely review Habib. We will pass on your comments to the team
5/5
GoogleFerndale were fantastic from start to finish. They handled everything professionally and kept us up to date with every viewing and comments made by potential buyers. …
5/5
GoogleExcellent service from start to end. Highly Highly recommend!
Thanks for taking the time to post positive feedback. It's very much appreciated
5/5
GoogleExcellent service from offer to completion. Adam and Charlotte kept us fully informed throughout the entire process and dealt with the couple of issues we encountered efficiently and effectively. Would definitely recommend.
5/5
GoogleFerndale were very swift in replying to queries and the application process. They were also helpful on move in day showing me where everything was and fixing any problems.
5/5
GoogleExcellent service from the entire team. They deliver what they promised. From a very happy client.😃 …
5/5
GoogleGreat service and always kept you informed , easy to get hold of and Charlottein the after sales is particularly good at following up your buyer and their solicitors whilst Alex gives you the impression it’s his own house they are selling. My third house I’ve sold with Ferndown in the last 3cyears. All have been great experiences
Thank you very much for such a lovely review. We’re delighted you’ve found your third experience as good as the past two!! We really appreciate you providing such great feedback and we’ll make sure Charlotte and Alex are aware of your kind words. Kind regards Ferndown Estates
5/5
GoogleAfter renting a property through Ferndown Estates for 4 wonderful years, I can confidently say they’ve been exceptional. From the start of the tenancy to its very end, they were incredibly supportive, professional, and easy to communicate with.
5/5
GoogleCan't thank ferndown enough for there hard work and help to find the perfect new home for us. 2017 has not been a easy year for us but with ferndown on our team they made it easier for us to sell and buy our properties. The whole team are friendly and go above and beyond to help you. I wouldn't recommend anyone else.
Thank you for posting such a lovely review Kelly. We very much appreciate your kind words. We hope you and your family quickly settle into your new home and all of you have a wonderful 2018.
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