Thornley Groves Manchester reviews

★★★★★ 5/5

Google

Sophie was the most friendly, helpful and genuinely lovely person we could have hoped for to help us secure our first flat!! We are so grateful for all the help and chats she offered whenever we needed! I’d definitely recommend, thanks Sophie 😊 …

Harriet · 29 October 2022

★★★★★ 2/5

Google

I initially left a great review as I found the agents were more responsive than elsewhere and were assuring me they were chasing up on offers. However, the service got continuously worse and it was almost impossible to actually speak to someone. I put in several offers on properties and would hear nothing, not even an email to say if I was unsuccessful. I waited for three days to hear about an offer on a property, being assured that they were waiting on the landlords reply to then ultimately be told after having to ring up and demand an update that the property had actually been let with another letting agent!! This was incredibly frustrating.

Sophie · 25 October 2023

★★★★★ 1/5

Google

absolute nightmare of an estate agents. unsure what their actual job roles are since they don’t respond to emails or phonecalls, their voicemail box is permanently full so you can’t even leave a voicemail yet if you show up to the business they tell you they can only respond through email or phone call?? accidentally sent us someone else’s tenancy agreement to sign so clearly not arsed about data protection either, if ur looking for a house in this nightmare rental market pls steer FAR AWAY from here

Tia · 14 October 2023

★★★★★ 1/5

Google

Thornley Groves deserves a zero star review because of the following points: 1. no show when flat reviewing 2. used FAKE photos to promote the flat 3. didnt do cleaning properly before we moved in 4. charged unreasonably when check out eg asked us to pay for the furniture that were already broken before we moved in(we have photos and videos as evidence), asked us to pay for the removal of the broken desks and chair which were already before we moved in etc We are going to make a formal complaint.

Yunzhi · 8 October 2023

★★★★★ 1/5

Google

Extremely unprofessional rental agency! Throughout my rental process, there were three intermediaries involved between me and the landlord. Despite promises made during our property viewing, the house was not cleaned, repaired, or subjected to a pre-move-in inspection. As a result, we are still unable to move in. The efficiency of this company is shockingly low, and they are often unreachable. They do not respond or communicate when problems arise. If you want to make your life a mess, then choose this company

Nmmy · 8 October 2023

★★★★★ 5/5

Google

Dear Ash, Thanks for your service and patiently waiting when we are standing at the wrong location. Thank you so much your time and service. Happy with Thornley Groves services. Thanks Chan

FK · 29 September 2023

★★★★★ 1/5

Google

Did a 6 hour round trip to view a flat then sent an offer straight away and was assured by the agent we would have an answer the following day. After only one response from the agent, we were left completely in the dark even after multiple emails and attempted phone calls to which there was no response. We can now see on the website that a let has been agreed and there has still been no response from the agent saying that the offer was unsuccessful. Complete waste of time and has ruined other opportunities we could have had with other flats when holding out for a response. Do not recommend, avoid.

Amy · 29 September 2023

★★★★★ 5/5

Google

Great service from Thornley Groves if you need to rent out or find an apartment in Manchester. Not sure how they did it but I had an offer to rent my Appartment in the Hacienda within 24 hours of appointing (very helpful and professional Samantha Williams) and within 48 hours, I had a total of 3 offers to rent!! Very well done. The follow up on documentation and contracts process very smooth and every issue dealt with very quickly and efficiently (thank you very much Jodie Finch for accommodating all my requests)! Highly Recommended!

Suvash · 29 September 2023

★★★★★ 5/5

Google

I've been a customer of TG for 20 years and whilst its a large company, I have throughout this time, always received a good, professional service. Ashley Smith has dealt with this particular new tenancy in an exemplary manner and kept me informed at every step of the process, culminating in the tenant moving in today (1st Sept) This has not been an easy process, as the apartment was left in a terrible state and Ashley managed to arrange for it to be cleaned in time for the handover of the leys. Well done Ashley!

Peter · 28 September 2023

★★★★★ 1/5

Google

Absolutely shocking, avoid these guys because the communiction is non existant, called them 5 times and left numerous messages and guess what nobody bothered to call me back. I dread to think what they would be like if you were renting/selling a property,dont be fooled by the reviews. I give credit where its due. Thornley Groves deserves minus 0 Stars. Appalling.

MartIn · 3 October 2024

★★★★★ 1/5

Google

I'm really frustrated with Thornley Groves Estate Agents - Southern Gateway. I tried to connect with them about renting 'The Pulse Apartment, Manchester Street, Hulme, M16' right after it was listed on their website. But they didn't reply at all. The next day, I called them multiple times, but still got no response. I kept trying to contact them for several days, even reaching out to different Thornley Groves branches. Other branches answered, but they couldn't help me connect to the Southern Gateway branch I needed. It's tough for me to go to their office because I'm far away, but I didn't give up. I called and emailed many times to schedule a viewing, but they never got back to me. I was so frustrated that I even complained, but that didn't change anything. It's really disappointing how Thornley Groves Estate Agents treated me. I needed their help, and they didn't even bother to send an email or show any understanding. This whole experience has left me really annoyed and let down. I needed their support, and they let me down completely. It's frustrating to be in this situation when they could have simply sent an email to acknowledge my interest and offer some basic customer service.

Neha · 14 September 2023

★★★★★ 1/5

Google

👎 Would give 0 Stars if possible: Thornley Groves' service fell far below expectations. As a former tenant at The Quadrangle,Manchester, I faced prolonged issues like a faulty fridge and shower head, taking months to resolve. Communication was practically non-existent. The frustration continued when I sought my deposit refund, which is taking over a month with no response. I am still waiting. Being a student has certainly not been an advantage. Age should never be employed as an excuse to compromise on service quality. The treatment we have received and are still receiving makes me question whether Thornley Groves truly values any of its clients. I implore anyone considering renting with Thornley Groves to think twice. Unprofessional and disappointing. Cannot recommend.

Lucia · 30 August 2023

★★★★★ 1/5

Google

I submitted my application for the property as soon as in the market and I did not get any updates about it suddenly they open the viewing for the property. however, I attend the viewing, and I got the business card for the agent. After that, the agent no longer worked with the office. Therefore, I went to the office to get an update, and they asked me to contact another agent. Right now they open the viewing again and I still haven’t heard back about my application. However, the second agent is on holiday as well as their manager. Honestly, it’s really hard to get to the property with this office.

Bandar · 29 August 2023

★★★★★ 5/5

Google

The best estate agents in Manchester From start to finish. Shannon she’s been amazing Eve was amazing and all the team was very helpful I can’t recommend Thornley Groves enough after 5 years in Manchester thanks again for the best service

Dean · 29 October 2022

★★★★★ 5/5

Google

I am very impressed with your team as well as 100% efficient and helpful, this is the best agency I ever had. It just takes a few days to rent out my apartment. Thank you to Jodie , Ainsley & Justin!PositiveResponsiveness, Quality, Professionalism, Value

F · 22 June 2022

★★★★★ 4/5

Google

Helpful letting agency. They assumed my tenancy half way through. They were very helpful when I needed to find a way to end my tenancy early.

Benjamin · 7 November 2025

★★★★★ 5/5

Google

Ashley Smith from Thornley groves southern gateway was a great help to me and my house mate. Ash was efficient, helpful and quick with their response, thank you very much Ash!

Nicole · 30 August 2023

★★★★★ 1/5

Google

Worst experience with them!! I lived in a property initially managed by AROUND TOWN FLATS which was taken over by THONRLEY GROVES later on. I vacated the property in a good condition last February after my contract ended but could not get the Deposit back yet. They do not care about resolving the matter and never tried to listen tenants point of view. Totally disappointed with the way they have dealt the matter till now. Looking at the ratings and reviews they have got, I am not astonished at all!

Zeshan · 30 July 2023

★★★★★ 1/5

Google

We own several apartments which are let in the Manchester area, one of which is managed through Thornley Groves. The communication and response from the management team is non existent. Emails are ignored, wasting my time following up with a response again and again, it's a mess. I am now changing to another agent, naturally this is proving to be challenging too, again no response from the the property manager Georgia Davis and the new management company appears to be having issues obtaining the tenancy details for the transfer too. In fact, they have not even been in touch with me to confirm the management change. I would look elsewhere for customer service. It's bad.

Lindsay · 30 July 2023

★★★★★ 2/5

Google

Reasonably helpful before they have your money and then it's a different matter. Repairs etc were swiftly booked but the people who come are cowboys ( if they come at all) and we chased endlessly for things to be completed. On exit from the tenancy, communication with TG was dreadful or none existent and the bookings for viewings for others was chaos, causing lots of inconvenience to everyone. Massive rent rise set ( over 20%) at year end in a flat where they lied to us at the outset about massive intrusive and ongoing works due to the building, which prevented us using the property at all at one point. The works blighted our lives for 6 months until tenancy end and we were given a wildly inaccurate picture at the outset...would never have taken the property if TG had been truthful. Final inspection was professionally conducted and we received feedback we'd left the place spotless ..but they still charged for a second Reposit and we had to battle for a refund. Have now bought a Manchester apartment and did not look at anything TG had on the market.

Kathryn · 16 July 2023

★★★★★ 1/5

Google

This company has awful customer service. Booked a viewing for a flat where they had paired us up with other potential clients. Waited for 30mins, after moving work meetings for this appointment, Emily Robinson never arrived. We tried numerous times to call her, to which numerous calls were declined. A simple solution to this would be to cancel the appointment or at bare minimum apologies for miscommunication after making us wait, we received neither.

Tom · 1 December 2023

★★★★★ 1/5

Google

As landlord had been with this agent 10 years , no problems, but recently Mangement team not professional at all , no communication with Lanlord even I notice them many times for repair notice, no one contacted you and no one response your request , no one answered the phone, tenants not reported faulty but they charge repair fees 120 pound with statements,without any noticing or job description, just take payment at the statement , send contractor to fix communal areas letter box non emergency job without noticing Lanlord, charge 60 pound for public area which belong to building management to fix , no key hand in after repair and still.charge 60 pound , my tenants and me haven’t got any key for letter box so far , what job they did and charge 60 pound for this ? agent promised to refund, but nothing happened for two months, Mangement fees from this agent increased without noticing Lanlord , very bad experience with this agent , I will terminate contact and find new agent to manage my property properly because not good communication at all ,phone call always not available!

Guo · 1 July 2023

★★★★★ 1/5

Google

As landlord who ended up with Thornley Groves through probate, this management company is an absolute disgrace. Avoid at all costs. Failed to conduct a check out report correctly resulting In us incurring additional costs. The cleaning is an absolute scam, check company house and make your own mind up on the links between ‘Cloud Cleaners’ (Company number 09703374) and ‘Thornley Grove’ (Company number 02674298). Charged £350 for a deep clean which was never completed, when photo evidence was provided we were lied to on numerous occasions my the property management team stating that the property had been recleaned. Cleaning charge included £80 for changing a lightbulb which wasn’t requested. Terrible experience, sales team is no better. Continually having to chase feedback from viewings. We will be selecting a new agent in coming days.

Gregory · 30 June 2023

★★★★★ 5/5

Google

I was starting to lose faith with Thorneley Groves , they seemed to big Faceless , no contact But after dealing with Jodie Finch She has totally changed my opinion She dealt with my issues in a professional manor , answered my emails promptly First class service They are lucky to have a employee as good as her

Kevin · 24 September 2024