Thornley Groves Manchester reviews

★★★★★ 5/5

Google

"I had a great experience with Thornley Groves. Especially thanks to Ashley Smith, for being knowledgeable about the local market, attentive to my needs, and went the extra mile to find the perfect home for me. I highly recommend their services."

Khadija · 29 September 2023

★★★★★ 1/5

Google

The worst place I have ever came across. No one is picking up the phone and no one is calling back to the messages we have left. We were supposed to have a viewing regarding one of the property, no one showed up, no one emailed us and we were just stood up. Absolutely horrible treatment, wasted time and energy. Do not recommend to anyone

Natalia · 19 December 2024

★★★★★ 1/5

Google

AVOID! I wish I had listened to the reviews as I truly did believe 'how bad can they be?'. The application process was quick and easy, and the zero deposit is of course very appealing, and now we know why! We moved into a property that is dangerous - no working smoke alarms (these weren't even wired up to the main electrics). Faulty appliances which trip electrics, broken furniture and soiled carpets throughout the property, rotting woodwork and black mould around all the doors and windows. The property was not professionally cleaned prior to move in either and contractors were turning up without warning and contacting late at night. We were emailing around 2-3 times per day over the course of 4 weeks and nothing was resolved. Shocking really. All the negative reviews are very similar which shows this is clearly very common practice for them. There are so many other established estate agents in MCR you can use as an alternative. I'm really not sure how these are still in business and how they are not in trouble with the local authority with how bad their properties are! I've been renting in Manchester since I was 18 (via student agencies too, who are known to have a bad rep) and yet these have been the worst! Don't bother.

KPA · 26 March 2024

★★★★★ 4/5

Google

Moe was quick to get me the property great work overall experience was very good with Thornley Groves.

Sakthivel · 17 November 2024

★★★★★ 1/5

Google

AVOID! I wish I had listened to the reviews as I truly did believe 'how bad can they be?'. The application process was quick and easy, and the zero deposit is of course very appealing, and now we know why! We moved into a property that is dangerous - no working smoke alarms (these weren't even wired up to the main electrics). Faulty appliances which trip electrics, broken furniture and soiled carpets throughout the property, rotting woodwork and black mould around all the doors and windows. The property was not professionally cleaned prior to move in either and contractors were turning up without warning and contacting late at night. We were emailing around 2-3 times per day over the course of 4 weeks and nothing was resolved. Shocking really. All the negative reviews are very similar which shows this is clearly very common practice for them. There are so many other established estate agents in MCR you can use as an alternative. I'm really not sure how these are still in business and how they are not in trouble with the local authority with how bad their properties are! I've been renting in Manchester since I was 18 (via student agencies too, who are known to have a bad rep) and yet these have been the worst! Don't bother.

Kall97 · 26 February 2024

★★★★★ 5/5

Google

Jordana and Gabrielle were great! Their professionalism, and exceptional communication made the process seamless. Despite being overseas, I felt supported and informed every step of the way.

Tariq · 22 May 2024

★★★★★ 1/5

Google

Personally, I would never choose to use this agent - I am a guarantor for my daughter and they are only interested in making sure you pay your rent so they can be paid. When the landlord breaches the contract - they do nothing other than send emails. Landlords have legal responsibilities - but they do nothing to ensure they comply! Make sure YOU check the property before you move in - as they don't. In our case, they have been totally ineffective at resolving issues as after 5 months of the tenancy commencing/moving in - still no kitchen lights, a shower that does not work, items left by previous tenants, mould!! and water leaking through the roof when it rains (and much more) - and this is in an expensive central Manchester apartment! Finally - they use Goodlord referencing - avoid this if you can as they also have a legal expenses policy as part of this.

David · 11 February 2024

★★★★★ 5/5

Google

Great experience viewing and securing a property with Moe. He was great at answering any questions and really proactive in helping us secure the property. He sent contracts over quickly and the made the whole process seamless! Thanks so much :)

Amelia · 26 August 2025

★★★★★ 1/5

Google

Only use Thornley Groves if you would like to have the lowest and worst service possible. We foolishly used them for 2 years hoping it would get better, but It only got worse. Upon taking over property management directly, we identified several tenant concerns that had been previously reported (6 months ago) but not addressed. If you would like to experience the following, use these cowboys - They really know how to lower the standard of tenant agencies; 1. Contract Mistakes - They wanted to charge us £256 to write a new contract after we wanted to take the property on ourselves, they then dropped it to £140 after we complained. However when we checked the contract we noticed they had got our names wrong and used their own bank details not ours. To top it off when we called to tell them they wanted to charge us £250 for a new one! 2. Very slow to respond to problems - 6 Months at a minimum. 3. Ignore your calls and email - Never pick up the phone and respond to emails days/weeks later. 4. Late payment - Nemours times we had late payment into our account. 5. Slow at sorting issues for tenants - They will have to wait months for a solution. 6. Poor communication with landlords and tenants - They ignore all communication. 7. Expensive - There are better places that are the exact opposite of Thornley Groves! Too many issues to note - Honestly go somewhere else, all they are is misery.

Adam · 2 February 2024

★★★★★ 1/5

Google

Honestly the worse letting agency in manchester. We lived at our rented flat for 4 1/2 years. They constantly provided the worse service we have had to date. don’t use them! 1) They never got any work completed to update our property during the time we lived here. We asked for a new toilet seat (as it was broken) - for 6 months - in the end we just got it ourselves, fed up with contractors coming out monthly with no follow up 2) We had major leak in the September, with full mains water leaking for an hour, no remedial work completed post the leak - we lived in a wet damp flat for 2 months before moving out (nobody from the letting agency came to see the property - to see the damage) - they did not pay us back the emergency plumber charge until we told them we would just not pay our last month rent (they consented to this in the end) - i think if we had paid we would never had got back the £700 pound 3) They did not return our deposit for 2 months - and they charged £115 for cleaning the washing machine- which was clean. They obviously are only after money! £115 to clean a washing machine is excessive! It was clean! 4) They do not reply to emails - they are the worst you have to email every day to finally get a reply after 2 weeks! this has gone on for months. I can’t believe they allow their employees to blank emails - especially in regard to deposits they are withholding - in a cost of living crisis! 5) They sent us all the personal information - example references/ bank details/ email address / job roles for the new tenants in copies of their signed contracts. When we informed them of this they did not acknowledge it or say sorry to us ( we did not want this information in breach of information governance) We can only hope they didn’t send our details on to anyone else - and luckly we are trustworthy and have deleted the email with the new tenants details. Save yourself time and money don’t use this agency I’ve asked for information to complain 4 times so far - no reply from Jack Jones as of yet!

Sara · 2 February 2024

★★★★★ 1/5

Google

I’d give this estate agents no stars if I could. Before moving to a property PLEASE read the reviews. Your property is managed by this property and I can honestly say it’s been the worst experience of mine and my partners life. The flat we moved into was freshly painted when we moved in to cover the MOULD, there was mould all over the property, they did absolutely nothing to sort it just sent people to paint over it!! Didn’t fit us proper ventilation, the electrics in our property kept tripping and blew the oven, they never sorted the electrics and left us without an oven for a MONTH! We couldn’t even cook Christmas dinner so had to have a microwave meal on Christmas Day. I’m absolutely disgusted at this place and none of the care, same old boring tones of voice when you try speak to them. Me and my partner are taking our issues further and looking at court proceedings, I’d be so mindful when you rent from these, please. This property damaged mine and my partners mental health so badly, we left our tenancy early due to it and managed to find a lovely house we love now. They also tried emailing us about chargers due to the property being in a poor state and when I looked at the pictures they’re claiming over one piece of hair left on the floor and things like that, it’s laughable! Please don’t rent this company!

Chelsea · 2 February 2024

★★★★★ 5/5

Google

Rosie and the team are more than hospitable. Thank you for your continued support 🙏🏽

Dmitri · 24 November 2024

★★★★★ 5/5

Google

Laiqa has been great with helping me and my partner secure our dream apartment! Everything was handled so professionally and so quickly that we were able to enquire, view and sign the paperwork within a matter of days which was great as it allowed us to secure the property with no fuss. Would recommend 100% thanks guys :)

Katherine · 1 May 2021

★★★★★ 5/5

Google

Jordana is amazing! she helped me to rent my flat in just couple days, WOW!! She is very professional and knowledgeable, and responds very fast!

ROSA · 7 June 2024

★★★★★ 1/5

Google

I requested maintenance assistance from Thornley Groves for several issues in my property, including urgent fire safety concerns that legally required action within 24 hours. It has now been a month, and not a single issue has been resolved. Attempts to communicate via phone have been consistently unproductive, they simply don’t answer. Adding to this, a neighbor informed me that they reported an issue 3 months ago and have yet to receive any response. The lack of response and action on serious matters such as fire safety is alarming. Given my experience, and that of my neighbor, I cannot recommend purchasing or renting through this company. Their disregard for tenant safety and property maintenance is a serious red flag for any potential clients.

Az · 17 December 2023

★★★★★ 1/5

Google

AVOID LIKE THE PLAGUE. Firstly let us move into a flat with a dangerously leaking roof without mentioning it. Useless and dangerous contractors, no response on email or phone. Claimed we owed rent every month when our rent was always on time. But the worst was after we moved out, (early because of the leaking roof). They tried to charge us £350 for a clean, when I sent the invoice to the landlord he said no clean had taken place. I believe that such invoices are fake and they do it just to make money. Thornley Groves break numerous laws and legislation and should be shut down. Staff are unhelpful and often gave contradictory information, but I’m sure they are overworked and under trained. AVOID AVOID AVOID Would give 0 stars if possible

Daniel · 1 December 2023

★★★★★ 4/5

Google

Overall I had good experience about the contact points I had with Thornley Groves Estate agent. I felt that my contact person, Eve Kelly was trying to help me all the way, and she was also easy to communicate with both via mail and phone.

Tom · 29 October 2022

★★★★★ 5/5

Google

All of our dealings with property consultant Laiqa Mirza were conducted in a most professional, pleasant and efficient manner. She immediately responded with answers to all of our questions and it was a pleasure to conduct business with such a reliable, informative and proactive person.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 22 June 2022

★★★★★ 5/5

Google

We have a apartment viewing with "Justin", it would be highly appreciated his attitude, aggressive, introduction and provided a very good consulting. Justin is very helpful and the house viewing are very good experience for my husband and I. The service is great and highly recommend.PositiveResponsiveness, Quality, Professionalism

Hazel · 22 June 2022

★★★★★ 5/5

Google

Justin Chan from Thornley Groves was very friendly and helpful with my enquiries about apartment rentals in Manchester. He goes above and beyond to answer my questions and was very patient. Will definitely recommend Justin to anyone looking for properties in the market to rent.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 22 June 2022

★★★★★ 1/5

Google

Just had a no show of their agent, despite I had agreed to viewing and received a confirmation by email. A missed call 10min prior as I was on my way there and an email as I arrived at the viewing location from her that given I had not answered my phone 10min prior and not confirmed (which I did per email) the agent, she presumed I would not attend the viewing with a note to inform her if this is not the case, but all my calls went to voice message and no answer by phone or email in the following hours. A waste of my time, unprofessional and poor first impression / customer experience. It was a nice warm sunny afternoon, I must assume temptation was too strong to go call it day and go for a cool pint, rather than showing up and at least replying to potential future client..

Robin · 1 May 2025

★★★★★ 5/5

Google

Ashley was extremely professional and helpful, we was running late for our viewing but he made sure this was still possible and answered all questions and concerns we had. Would highly recommend 😊 …

Rafaela · 29 September 2023

★★★★★ 5/5

Google

I worked with Ashley while looking for an apartment. she was quick to respond to my enquires and very professional. I highly recommand her and recommend working with Thornley Groves when looking for housing.

Kay · 29 September 2023

★★★★★ 1/5

Google

We booked three viewings and came to Manchester from London. They cancelled two viewings and just didn’t show up for the third one. We called them and explained the situation and they talked to us like we were bothering them, told us we haven’t even made a booking(although we had the email proving it) and said they were going to call us back but they didn’t.

Papa · 9 August 2024