Thornley Groves Manchester reviews

Dear Ben, Thank you for your rating, it is great to see that we have been able to give you a good service. If you need anything more in the future, feel free to contact us. Thanks again for taking the time to write this review. Kind Regards, Customer Care Team

Dear Vu Ksi,. We are sorry to hear that you only rated us 2 stars. As you did not leave a comment it is difficult to understand what happened to lead to you leaving us this low rating. If you would like to give us some specific feedback, please do get in contact with your Property Manager, who will be happy to help you. Kind regards, Customer Care Team

Dear Zak, It is a shame that the rating you have given us is only 1 star. We are sorry you haven't been happy with the service provided. You haven't elaborated with any formal commentary and so I am not sure what we could have done to improve on the service. If you would like to give further feedback then do not hesitate to contact us, otherwise, thank you for taking the time to review us and we really do hope that next time we will be able to change your mind about us. Kind Regards, Customer Care Team

Hi Hamza We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and normally we would investigate further any issues that have been mentioned. However, we understand you have now moved out of the property, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team

Dear Shan, Thank you for your 5* rating! We really appreciate the time you have taken to review us. Kind Regards, Customer Care Team

Dear Ben, Thank you for your rating, it is great to see that we have been able to give you a good service. If you need anything more in the future, feel free to contact us. Thanks again for taking the time to write this review. Kind Regards, Customer Care Team

Dear Kshitij Soni, We are disappointed to learn that you were only able to rate our service as 2 stars. You have not provided any feedback or commentary so it is difficult for us to understand exactly why it was rated so slow. If you would like to give any commentary, please email on complaints@thornleygroves.co.uk and we will try our best to use your feedback to improve the services for the future. Kind regards, Customer Care Team

Dear Lemar, We are disappointed to learn that you have only awarded us 1 star out of 5 for the service you have received. As you have not left any comment, it is difficult to understand why this might be and how we could have done better. If you would like to give feedback, feel free to contact your Property Manager who will hopefully turn this 1 star to 5 stars. Kind regards, Customer Care Team

Dear Michal, We are sorry that you feel our service is only worth 2 stars. You haven't left any feedback so it is hard for me to comment on what happened. I hope that you do feedback to one of our staff, however, so that we can make improvements for the future. Thank you for taking the time to review us. Kind Regards, Customer Care Team

Dear Mary, We are sorry that you have felt compelled to leave us a 1 star review. You have not provided any further feedback and so I cannot comment specifically on what happened. If you would like to be more specific with your grievance then of course we will consider all your points and use them to help us improve the service. Please contact your property manager if you would like to give more feedback. Kind Regards, Customer Care Team

Dear Anutheepan, Thank you for your rating. We really appreciate the time you have taken to give us a fantastic rating. Kind Regards, Customer Care Team

Dear Shan, Thank you for your 5* rating! We really appreciate the time you have taken to review us. Kind Regards, Customer Care Team

Dear Laurentiu, We want to thank you for your review rating. Although you haven't left a specific comment, we still appreciate that your 5 star rating, as it will really help other clients make the right decision in regards to their agent. We are happy to see you have had a positive experience with Thornley Groves and thank you for taking the time to review us. Kind Regards, Customer Care Team