Thornley Groves Manchester reviews

Dear Omlp, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team

Dear Rania, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team

Dear Mangai, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. We really appreciate your kind words! Kind regards, Customer Care Team

Good Morning Thank you for taking the time to leave Thornley Groves a review. Kind regards, Customer Care Team

Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team

Dear Superspod, Thank you for taking the time to rate our service. We really appreciate it! Kind regards, Customer Care Team

Dear Superspod, Thank you for taking the time to rate our service. We really appreciate it! Kind regards, Customer Care Team

Thanks for leaving us a great review, we really appreciate it! We're sorry that your initial experience with us wasn't satisfactory but we're glad your latest dealings have been much better. We're confident that the great service will continue going forwards! Kind regards Customer Care Team

Hi Cristina Thanks for the 5 star rating, we really appreciate it! Kind regards Customer Care Team

Dear Elle, Really sorry to hear you have been unhappy with the service. You have not left any feedback so unfortunately I cannot comment any further on your case, however would recommend that if you have any advise to give, to improve the service, to share them with your Property Manager. Kind regards, Customer Care Team

Hi Nafisa We're sorry you feel our services were only worth rating 1 star. We appreciate any feedback so that we can improve our services going forward. Kind regards Customer Care Team

Hi Leanne, Thank you for taking the time to review us! Kind Regards Customer Care Team

Thanks for the 5* review, it is greatly appreciated. Kind Regards Customer Care Team

Hi Aziz Thank you for taking the time to leave us a 5* review! Best Regards Customer Care Team

Hi Graham We're sorry to hear that you feel the service you received was only worth 1 star. to investigate further, we will require details of your property/tenancy. Please contact your Property Manager or send an email to complaints@thornleygroves.co.uk. Kind regards Customer Care Team

Hi Jabbar We're sorry to hear that you feel the service you received was only worth 1 star. to investigate further, we will require details of your property/tenancy. Please contact your Property Manager or send an email to complaints@thornleygroves.co.uk. Kind regards Customer Care Team

Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

Thanks for leaving us a great review, we really appreciate it! We're sorry that your initial experience with us wasn't satisfactory but we're glad your latest dealings have been much better. We're confident that the great service will continue going forwards! Kind regards Customer Care Team

Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

Hi Adam Thanks for leaving us a great rating, we really appreciate it! Kind regards Customer Care Team

Hi Poon Thanks for leaving us a great rating, we really appreciate it! Kind regards Customer Care Team

Hi Cheung Thanks for leaving us a great rating, we really appreciate it! Kind regards Customer Care Team

Hi Chen Thanks for leaving us a great 4 star rating, we really appreciate it! Kind regards Customer Care Team