Trusted Agent profile · Manchester

Thornley Groves Manchester reviews

3.0

★★★★★

768 reviews across 1 platform

25 Whitworth Street West, Manchester, M1 5ND

Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.

Google logo

3.0 / 5

768

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

4/5

Google

Rating only, no written review.

Chen · 11 July 2021

Agent replied

Hi Chen Thanks for leaving us a great 4 star rating, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Sorcha · 11 July 2021

Agent replied

Hi Sorcha Thanks for leaving us a great 5 star rating, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Nambi · 4 July 2021

Agent replied

Hi Nambi Thanks for leaving us a great 5 star rating, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Yao · 4 July 2021

Agent replied

Hi Yao Thanks for leaving us a great 5 star rating, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Kioku · 23 June 2021

Agent replied

Hi Kioku Thanks for the great review, we really appreciate it! Kind regards Customer Care Team

1/5

Google

Rating only, no written review.

Steven · 22 June 2021

Agent replied · 21 June 2024

Dear Ja We're very sorry to hear that you've chosen to rate us 1 star. We'd love the opportunity to improve our service and provide an explanation as to why you might have experienced some issues. If you would like to provide further feedback, please get in touch with your contact at Thornley Groves, or send us an email at complaints@thornleygroves.co.uk. Kind regards Customer Care Team

1/5

Google

Rating only, no written review.

Nafisa · 8 May 2021

Agent replied

Hi Nafisa We're sorry you feel our services were only worth rating 1 star. We appreciate any feedback so that we can improve our services going forward. Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Jessica · 30 April 2021

Agent replied

Hi Cristina Thanks for the 5 star rating, we really appreciate it! Kind regards Customer Care Team

4/5

Google

Rating only, no written review.

Feras · 20 April 2021

Agent replied

Hi Feras Thanks for leaving us a great rating, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Cristina · 16 April 2021

Agent replied

Hi Cristina Thanks for the 5 star rating, we really appreciate it! Kind regards Customer Care Team

4/5

Google

Rating only, no written review.

Mirela · 21 March 2021

Agent replied

Hi Mirela Thanks for leaving us a great rating, it's really appreciated! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Jeff · 21 March 2021

Agent replied

Hi Jeff Thanks for the 5 star rating, we really appreciate it! Kind regards Customer Care Team

2/5

Google

Rating only, no written review.

Vu · 4 March 2021

Agent replied · 3 March 2024

Dear Vu Ksi,. We are sorry to hear that you only rated us 2 stars. As you did not leave a comment it is difficult to understand what happened to lead to you leaving us this low rating. If you would like to give us some specific feedback, please do get in contact with your Property Manager, who will be happy to help you. Kind regards, Customer Care Team

5/5

Google

Highly recommended

Adco · 2 February 2021

Agent replied

Hi Adco Thank you for leaving us a 5 star review, we really appreciate it! Kind regards Customer Care Team

1/5

Google

Rating only, no written review.

Ja · 11 January 2021

Agent replied

Dear Ja We're very sorry to hear that you've chosen to rate us 1 star. We'd love the opportunity to improve our service and provide an explanation as to why you might have experienced some issues. If you would like to provide further feedback, please get in touch with your contact at Thornley Groves, or send us an email at complaints@thornleygroves.co.uk. Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Carl · 28 December 2020

Agent replied

Hi Carl Thank you so much for taking the time to rate us 5 stars! Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

Callum · 13 December 2020

Agent replied

Dear Callum Thank you for the five star rating! Kind regards, Customer Care Team

1/5

Google

Avoid at all costs

Nathan · 3 December 2020

Agent replied

Dear Nathan, We are sorry that you have rated us so poorly. Unfortunately you have not specified why people should avoid us and so I cannot help you or feedback the issue to our teams in order to improve the service moving forward. We are sorry you feel this way. Kind Regards, Customer Care Team

1/5

Google

Rating only, no written review.

Olly · 10 November 2020

Agent replied

Dear Olly, We are sorry that you have not enjoyed our service. You haven't left any feedback so it is hard to guess what happened to cause your grievance. If you would like to give feedback and help us improve the service going forward, please contact your Property Manager, who will be able to help. Kind Regards, Customer Care Team

1/5

Google

Rating only, no written review.

Joseph · 4 November 2020

Agent replied

Dear Joseph, We are sorry that you have only been able to rate us with 1 star. You have not left any specific feedback and so it is difficult to understand what went wrong. If you would like to leave feedback, then please do contact your Property Manager, who will hopefully be able to turn this around. Kind regards, Customer Care Team

1/5

Google

Rating only, no written review.

Elle · 2 November 2020

Agent replied

Dear Elle, Really sorry to hear you have been unhappy with the service. You have not left any feedback so unfortunately I cannot comment any further on your case, however would recommend that if you have any advise to give, to improve the service, to share them with your Property Manager. Kind regards, Customer Care Team

1/5

Google

Rating only, no written review.

Joseph · 1 November 2020

1/5

Google

Terrible service

Chris · 30 October 2020

Agent replied

Dear Chris, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received. Your feedback doesn't go into enough detail for me to comment specifically. If you would like to discuss your experience further, please do contact your Property Manager. Kind regards, Customer Care Team

2/5

Google

Rating only, no written review.

Miroslav · 29 October 2020

Agent replied · 29 October 2023

Dear Vu Ksi,. We are sorry to hear that you only rated us 2 stars. As you did not leave a comment it is difficult to understand what happened to lead to you leaving us this low rating. If you would like to give us some specific feedback, please do get in contact with your Property Manager, who will be happy to help you. Kind regards, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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