1/5
Rating only, no written review.
Agent replied · 29 October 2023
Dear Gaz, We are sorry to receive your one star review. However, as you have left no commentary we are not in a position to respond. Kind regards, Customer Care Team

Trusted Agent profile · Manchester
★★★★★
768 reviews across 1 platform
25 Whitworth Street West, Manchester, M1 5ND
Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
Rating only, no written review.
Dear Gaz, We are sorry to receive your one star review. However, as you have left no commentary we are not in a position to respond. Kind regards, Customer Care Team
1/5
Worst agent ever.
Dear Musafa, We are sorry to read your comment. Please e mail complaints@thornleygroves.co.uk and provide further details to allow us to respond to you. Kind regards, Customer Care Team
1/5
Rating only, no written review.
Dear Jerlica, We are disappointed to note your one star review and would like to investigate further. Please e mail complaints@thornleygroves.co.uk to allow us to respond to you directly. Kind regards, Customer Service Team
4/5
Good
Dear Ali, We thank you for leaving our Southern Gateway branch a 5 star review. Kind regards, Customer Service Team
3/5
Great service
Dear Dharma, We thank you for leaving a review noting the great service received by our Southern Gateway branch. Kind regards, Customer Service Team
5/5
Rating only, no written review.
Dear Prasanta, Thank you so much for this 5-star rating. We really appreciate you being a customer and helping to share the word about us! I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards, Customer Care Team
3/5
Rating only, no written review.
Dear Mohammed, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Kind regards, Customer Care Team
1/5
Rating only, no written review.
1/5
Rating only, no written review.
Dear Daniel, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We take on all feedback so that we can improve our services going forward. We understand that you left this review some time ago, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
Rating only, no written review.
Dear Mark, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We take on all feedback so that we can improve our services going forward. We understand that you left this review some time ago, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
Rating only, no written review.
Dear Ahmed, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. you would like to discuss your experience further, please do get in touch with us. Kind Regards, Customer Care Team
5/5
Rating only, no written review.
Dear Georgios, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
1/5
Rating only, no written review.
Dear Baxle Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information regarding the issues you've experienced. To proceed, you can send an email to us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team
2/5
Rating only, no written review.
Dear Phil, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
Rating only, no written review.
Good Morning Thank you for taking the time to leave Thornley Groves a review. Kind regards, Customer Care Team
5/5
Rating only, no written review.
Dear Abdalrahman, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by our Southern Gateway Office. We really appreciate your kind words. Kind regards, Customer Care Team
1/5
Rating only, no written review.
Dear Daniela, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
Rating only, no written review.
Dear Vedant, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. Kind Regards, Customer Care Team
1/5
Rating only, no written review.
Dear Tom, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
Rating only, no written review.
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. Kind regards, Customer Care Team
2/5
Rating only, no written review.
Dear Pratyush We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 2 stars. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
Rating only, no written review.
Dear Cathy, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
4/5
Rating only, no written review.
Dear Emmanuel Thank you for taking the time to leave us a star rating! We appreciate when our clients give us a good rating, as it helps others in choosing their agent. Kind regards, Customer Care Team
4/5
Rating only, no written review.
Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.