Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAsked to stop emailing me and they wont
I · 29 October 2020
Agent replied · 29 October 2023
Dear Wardy,
We are sorry that you have felt forced to review us so low.
We would love to put this right, but just taking your name on here, Wardy, I cannot find you on our records and change our settings to stop sending you emails.
If you could just give us you email address, please send to complaints@thornleygroves.co.uk, then I will make sure our systems are updated with your request.
Kind Regards,
Customer Care Team
★★★★★ 5/5
GoogleHigh efficent & Patient
Ling · 2 September 2021
Agent replied
Thanks for leaving us a great review, we really appreciate it!
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleAsked to stop emailing me and they wont
Wardy · 17 October 2020
Agent replied
Dear Wardy,
We are sorry that you have felt forced to review us so low.
We would love to put this right, but just taking your name on here, Wardy, I cannot find you on our records and change our settings to stop sending you emails.
If you could just give us you email address, please send to complaints@thornleygroves.co.uk, then I will make sure our systems are updated with your request.
Kind Regards,
Customer Care Team
★★★★★ 5/5
GoogleLori McPherson ha's been really helpful throughout my purchase, didn't face any problem with her or the agency, responded quickly to my emails, generally a lovely experience working with her! I would recommend Thornley Groves and Lori McPherson as a good agency and sales consultant, respectively.
Stefani · 2 October 2017
★★★★★ 2/5
GoogleNot a supportive agents.
Trilok · 1 September 2020
Agent replied
Dear Trilok,
We are sorry to hear that you felt the service was not 'supportive'.
I cannot really understand, from what you have written, in what way they were unsupportive. Therefore, I can really comment or investigate the issue further.
I would suggest, if you would like to give more detailed feedback of your experience, to get in contact with your Property Manager and explain in what they can help you with your needs.
Thanks anyway for the feedback and I will pass it onto the teams.
Kind Regards,
Customer Care Team
★★★★★ 1/5
GoogleAbsolute bunch of crooks. They take months to respond to an email. The person I have been dealing with, Rebecca, should be sacked. She takes around 2.5 months to respond to an email, how is that fair? Avoid!
Jack · 2 October 2019
★★★★★ 1/5
GoogleScammed us out of money to begin with, and now facing a nightmare trying to change electricity supplier because our landlord isn't pay the hundreds of pounds they owe to the current supplier, and Thornley Groves aren't doing anything about it.
Christophe · 2 October 2017
★★★★★ 1/5
GoogleAwful, Awful service from these people. Never answer the phone, and unhelpful with everything. Once they have your money you are dead to them. Do yourself a favour and don't bother with these people find somewhere else.
Jonathan · 21 April 2019
★★★★★ 1/5
GoogleHorrible maintenance department and bad correspondence and communication. Had to chase after so many people to get my shower fixed! They took months to reply and I ended up moving out before they even managed to fix it.
Sara · 3 October 2014
★★★★★ 1/5
Googleworst estate agents in Manchester - notorious in the city for not maintaining letted properties, not showing up for viewings, taking as much deposit money from tenants as possible - AVOID THIS LOT AT ALL COSTS!!!
Victoria · 2 October 2016
★★★★★ 5/5
GoogleHannah really did a great job and went out of her way to make sure that all queries were resolved between agents and the management company of the apartments so we could complete on time.
Matthew · 2 October 2017
★★★★★ 1/5
GoogleReally god awful service, never return your call never respond to any emails. Honestly seem more concerned with new properties than selling what they have got. Are you ever going to book my viewing in?
T · 2 October 2016
★★★★★ 5/5
GoogleDespite a difficult time with the seller, his solicitor and my own solicitor Thornley Groves managed to hold everything together. Our contact was efficient, easy to deal with and always on the ball.
Justin · 30 October 2017
★★★★★ 5/5
GoogleDespite a difficult time with the seller, his solicitor and my own solicitor Thornley Groves managed to hold everything together. Our contact was efficient, easy to deal with and always on the ball.
Justin · 2 October 2017
★★★★★ 5/5
GoogleVery good service and easy to liaise with on my recent purchase of an apartment in Manchester. Tom and Hannah very helpful and the purchase completed with minimal fuss.
Paul · 2 October 2017
★★★★★ 5/5
GoogleVery grateful to team at TG. Quickly identified my needs and found what I was looking for. Facilitated a very timely exchange of keys. Happy to recommend.
Owen · 3 October 2014
★★★★★ 1/5
GoogleAvoid at all costs. 0/5. Helpful and friendly when viewing flats and signing contracts. Terrible from that point on.
Dee · 2 October 2019
★★★★★ 1/5
GoogleAvoid poor service they won’t help you.they are not able to manage things.
Luana · 2 October 2019
★★★★★ 1/5
GooglePoor does anyone ever answer the phone at this company?
Dominic · 2 October 2016
★★★★★ 5/5
GoogleProfessional and helpful through the whole process. Thank you.
Lisa · 2 October 2017
★★★★★ 1/5
Googleno help with repairs
Efficient · 4 May 2020
★★★★★ 1/5
GoogleLiterally never answer the phone.
Ben · 2 October 2019
★★★★★ 1/5
GoogleVery bad and inefficient
Eman · 2 October 2018
★★★★★ 5/5
GoogleRating only, no written review.
Justinas · 2 November 2024
Agent replied · 9 November 2024
Dear Justinas,
Thank you for rating us 5 stars.
Kind regards,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
