How many reviews does Thornley Groves Manchester have?

Thornley Groves's Manchester office has 768 reviews across 1 platform: 768 on Google.

What is Thornley Groves Manchester's rating?

Thornley Groves Manchester is rated 3.0 out of 5 across all 768 reviews, and 3.0 out of 5 on Google from 768 reviews.

Where is Thornley Groves's Manchester office?

Thornley Groves Manchester, 25 Whitworth Street West, Manchester, M1 5ND.

Trusted Agent profile · Manchester

Thornley Groves Manchester reviews

3.0

★★★★★

768 reviews across 1 platform

25 Whitworth Street West, Manchester, M1 5ND

Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.

3.0 / 5

768

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

1/5

Google

They don't answer or return calls!

Tahar · 3 December 2022

Agent replied · 29 October 2023

Dear Tahar, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team

1/5

Google

They don't answer or return calls.

Tahar · 3 December 2022

Agent replied · 29 October 2023

5/5

Google

Best staff... Great service. Highly recommended...

Salma · 3 December 2022

Agent replied · 29 October 2023

Dear Salma, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards, Customer Care Team

1/5

Google

Terrible experience, extremely unprofessional and unhelpful. Still waiting for our deposit to be returned after leaving the apartment two months ago!!!!

Elena · 6 December 2019

Agent replied

Dear Elena, We are sorry to hear that your experience with Thornley Groves is only 1 star! We have received your complaint and are working on dealing with it. Arranging a deposit return can be a tricky and time consuming experience if a property is left in disrepair. I cannot comment on your particular case, however when a property is left in disrepair then we will need to quote up the works that need doing and send you the deductions proposed to your deposit, plus get it agreed with the Landlord. If you then dispute our suggestions then this can result in a back and forth between you and the Landlord, with us in the middle, until we do come to an agreement. If an agreement cannot be reached then you always have the chance to dispute the deductions with the TDS. This takes time. We really hope the process is near it's end now though and that we can round it off for you soon. Kind Regards, Customer Care Team

1/5

Google

Avoid like the plague

Thomas · 2 January 2023

Agent replied · 29 October 2023

Hi Thomas, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind regards, Customer Care Team

1/5

Google

This is the worst letting experience I have had in my life. For two years they did not do needed repairs in the property, despite our constant requests. The staff is rude and unhelpful. Please do yourself a favour and stay away from these people. I wish I could give them less than a star.

Marina · 2 October 2018

2/5

Google

They do not reply to emails/issues and do not seem to put the needs of their customers first.

Jonny · 23 October 2020

Agent replied

Dear Jonny, We are sorry you feel this way and have only rated us 2 stars. I will pass on your comments to our teams so that we can improve the service moving forward. Kind Regards, Customer Care Team

1/5

Google

Never pick up the phone

Leyla · 29 October 2022

Agent replied · 29 October 2023

Dear Leyla, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team

5/5

Google

I enquired on a property and felt the service was good, the lady I spoke to was pleasant and helpful.

S · 5 January 2020

Agent replied

Dear Sebastian, Thank you for taking the time to leave us such a great review. We really appreciate it. We hope this will help other people make the right decisions in regards to what Agent they wish to instruct to help them with their property. Kind regards, Customer Care Team

5/5

Google

Beautiful place in London

Ghislaine · 29 October 2022

Agent replied · 29 October 2023

Dear Ghislaine Moutima, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

5/5

Google

Excellent service provided by eve who has thoroughly checked with me to ensure the process,goes,smoothly.

Mubeen · 5 January 2021

Agent replied

Dear Mubeen, Thank you for your review of Eve in our City Centre Lettings team. She will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team

5/5

Google

Helpful and nicely organizes the workPositiveResponsiveness

Yousef · 22 June 2022

Agent replied · 21 June 2024

Hi Yousef, Thank you for taking the time to review us! Kind Regards Customer Care Team

5/5

Google

Justin Chan provide Professional service and can help solve problems.

A · 29 October 2021

Agent replied · 29 October 2023

Dear Andy T Thank you for leaving Justin a 5* review. We will be sure to pass on your kind words. Kind Regards Customer Care Team

4/5

Google

They are good however they did not work for me.

J · 29 October 2021

Agent replied · 29 October 2023

Dear J Savage Thank you for taking the time to leave us a 4* review! Kind Regards Customer Care Team

5/5

Google

Friendly, informative and dealt with issues quickly. This was a good experience.

Ian · 18 June 2021

Agent replied

Hi Ian Thanks for the great review, we really appreciate it! Kind regards Customer Care Team

1/5

Google

Awful customer service. Moth infested apartments. Damaged interior with no help from Thornley Groves. Massive headache

Hamza · 4 May 2020

Agent replied

Hi Hamza We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and normally we would investigate further any issues that have been mentioned. However, we understand you have now moved out of the property, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team

1/5

Google

VERY BAD AND VERY RUDE STAFF! DONT EVER GO TO THEM, THE WORST LETTING AGENTS IN MANCHESTER.

ME · 6 November 2019

Agent replied

Dear ME VLOG, It is unfortunate that the experience you have had with us has been so negative. We do not condone rude behaviour of our staff. If there was anyone in particular that has been rude in anyway please do make us aware by emailing, complaints@thornleygroves.co.uk. We are sorry that the experience has not been a good one however we thank you for your feedback anyway and hope that your email to us will reveal more details so that we can tackle the problem head on. Kind Regards, Customer Care Team

1/5

Google

Worst agency I have ever lived with, have been waiting for my bed replacement for 6 weeks

Sophie · 6 November 2019

Agent replied

Dear Sophie, I am sorry to hear that you were not happy with our services. We would love to sort it out for you. So if you could email complaints@thornleygroves.co.uk with your property details then our Customer Relations Manager, Anita, can have a look into the case and see what is causing the delay. We hope this helps. Kind Regards, Customer Care Team

5/5

Google

Dedicated work and communication throughout the whole procedure!

Michelle · 31 December 2021

Agent replied · 31 December 2023

Hi XU Thank you for rating us 5 stars, we really appreciate it! Kind regards Customer Care Team

1/5

Google

Very unprofessional and staff who don't understand the law. They charged us for professional cleaning when we we did clean the property and we received the apartment in a dirty state. Referred our complaint to the TDS and got all our money back. Will not be letting another apartment with this company.

Rooji · 2 October 2017

2/5

Google

The worst Estate agent I've used in Manchester. Slow to respond and poor customer service.

Andy · 2 October 2019

Agent replied

Dear Andy, We are sorry that your review of our services has not been positive. We will however take on your comments and use them to improve our services. Thank you for your feedback. Kind Regards, Customer Care Team

1/5

Google

This place honestly suck to say the least. They are incompetent, never reply to emails and calls and will literally make you beg for simple maintenance work. They leach money out of you for the silliest of reasons and never do any actual work. It’s basically a scam.

A.J · 2 October 2018

5/5

Google

Been usein the for 10 years

Tony · 29 October 2021

Agent replied · 29 October 2023

Dear Tony thank you for leaving us a 5* review. We look forward to another 10 years! Best Regards Customer Care Team

5/5

Google

Dedicated work and communication throughout the whole procedure!

XU · 21 March 2021

Agent replied

Hi XU Thank you for rating us 5 stars, we really appreciate it! Kind regards Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Thornley Groves's Google reviews Leave Thornley Groves a review

Is this your office? Claim your page.