Thornley Groves Manchester reviews

Dear Abhilash, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team

Dear Dan, We thank you for taking time to leave your review. We are disappointed to hear you had a frustrating experience and would request you email complaints@thornleygroves.co.uk with your contact details to allow us to assist you further. Kind regards, Customer Care Team .

Dear Kara, Thank you for rating Ash, our Lettings Coordinator 5 stars, great to hear he was so helpful. Kind regards, Customer Care Team

Hi Yirou Thanks for the great rating, we really appreciate it! Kind regards Customer Care Team

Dear Prem I want to extend my sincere apologies for the lack of response to your inquiries. I understand how frustrating it can be not to receive the assistance or information you were seeking. This is certainly not the level of service we aim to provide, and I'm genuinely sorry for any inconvenience this has caused you. Your feedback is important to us, as it highlights areas where we need to improve our responsiveness. I'd like to investigate and address your inquiries immediately. To do so, could you please provide more details about the specific inquiries and when you initially made them? Please send this to ho@thornleygroves.co.uk Thank you for bringing this to our attention, and we're committed to ensuring a more efficient and responsive customer experience moving forward. Your satisfaction is our priority, and we appreciate the opportunity to make this right. Sincerely, Customer Care Team

Dear Wang, We thank you for taking the time to leave our Lettings Coordinator Ashley a 5 star review. Kind regards, Customer Care Team

Dear Customer, I am sorry to hear that you have rated us only 1 star on service. We employ third party contractors so unfortunately we cannot be responsible for the work they do, however you should certainly report this to your Property Manager who can ask the contractor to re-attended and put right any work he was not able to do properly. I hope that it can be sorted quickly for you so that you can continue to enjoy your property. Kind regards, Customer Care Team

Dear Lee, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Ellie. We really appreciate your kind words. Kind regards, Customer Care Team

Dear Sunil, Thank you for your review of Eve based in Manchester City Centre. Eve will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team

Hi C Ja Thanks for the great review, we really appreciate it! It's great to hear that you've had a fab experience with Justin! Kind regards Customer Care Team

Dear Ferdinand, Thank you for your kind review. Reviews like yours help other when choosing their agent. Kind regards, Customer Care Team

Dear Anand , Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team

Hi Hamza We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and normally we would investigate further any issues that have been mentioned. However, we understand you have now moved out of the property, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team

Dear Alex, We are sorry to hear that you feel so negatively about the experience you have had with Thornley Groves. We would highly disagree with your judgement of our intentions, however clearly there has been some miscommunication for you to come to this conclusion. For that we are sorry. Thank you for your feedback. Kind Regards, Customer Care Team

Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

Hi Suk, Thank you for taking the time to review us! Kind Regards Customer Care Team

Dear Fares, We are sorry that the experience you describe with Thornley Groves is not a positive one. We always try to keep Property Managers the same for a property however this cannot always be done. Due to staff changes we are sometimes required to give you a new Property Manager. We do appreciate your feedback however in relation to communication and will communicate your comments to the team so that they can improve their processes in future. Thank you for taking the time to review us. Kind Regards, Customer Care Team

Dear Cesar, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Eve. We really appreciate your kind words. Kind regards, Customer Care Team

Dear Jenny, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Kind regards, Customer Care Team

Dear Ben, We are sorry to hear that you have had problems getting through to us. We have strict policies in regards to how we reply to our tenants, so it is disappointing to hear that you have experienced a less that satisfactory service. In future we would recommend using our online system to report all your property issues. Use the link below and your issues will be dealt with promptly. https://thornleygroves.fixflo.com/Auth/HomeIssueCreate Thank you for taking the time to review us, we will take your feedback and improve our services going forward. Kind Regards, Customer Care Team

Dear Daniel We're sorry that you feel the service you received has only been 1 star. To investigate further, we will require further information about your tenancy so that we might be able to provide some explanation for the issues you've experienced. Please either contact your Property Manager or email us at complaints@thornleygroves.co.uk to provide further information. With regards to the amount taken from the deposit for cleaning, you have a right to dispute this with the Tenancy Deposit Scheme. Information on how to do so should have been provided to you as part of the end of tenancy service. Kind regards Customer Care Team

Hi Lucy Thank you for taking the time to rate us 5 stars, highlighting your experience with Ashley. He'll be very pleased to know! Kind regards, Customer Care Team