Trusted Agent profile · Manchester
★★★★★
768 reviews across 1 platform
25 Whitworth Street West, Manchester, M1 5ND
Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleAshley at the Manchester office has been fantastic in helping me search for a flat and really helpful, Dominic
Dear Dominic, Thank you for rating Ashley, our Lettings Coordinator 5 stars, it is great to hear how fantastic the service was you received. Reviews like yours help other when choosing their agent. Kind regards, Customer Care Team
5/5
GoogleWell done Ash! Can't believe that you managed to get such an amazing tenent for me so quickly. Thank you.
Dear Jane, Thank you for your kind words and 5 star review for Ashley our Lettings Coordinator. Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team
1/5
GoogleBooked a viewing and the agent was more than 30 minutes late. This was how they behaved even BEFORE I handed over admin fee and deposit. Just imagine how they would treat you afterwards. I didn't even bother to see the flat after standing outside it for half an hour when the agent told me he still needed another 15 minutes to get there. Among so many estate agents in Manchester, why does anyone have to use the one that can't even show up on time?
5/5
GoogleAmazing and very friendly staff , i’d recommend renting from them, I was dealing with Eve Kelly what an amazing agent, very helpful and flexible to client
Dear Omar, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for taking the time to leave a five star review, highlighting your experience renting with us. Eve will be delighted that you took the time to acknowledge her kind and helpful service. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
1/5
GoogleBooked a viewing and the agent was more than 30 minutes late. This was how they behaved even BEFORE I handed over admin fee and deposit. Just imagine how they would treat you afterwards. I didn't even bother to see the flat after standing outside it for half an hour when the agent told me he still needed another 15 minutes to get there. Among so many estate agents in Manchester, why does anyone have to use the one that can't even show up on time?
5/5
GoogleI have got a wonderful service from Jodie. She is very nice, professional and cooperative. I would recommend everyone to take her service.
Dear Anshuman, Thank you for taking the time to leave a review, especially noting the great service provided by Jodie at our Southern Gateway branch. We really appreciate your kind words, reviews like yours help others choose their agent. Kind regards, Customer Care Team
5/5
GoogleVery helpful and easy going, I was a bit lost looking for apartments in a new city and Justin really helped me find apartments based on the features I was looking for. Great overall guy in general
Hi Yaniv Thanks for the great review, we really appreciate it! Kind regards Customer Care Team
2/5
GoogleWere very helpful over the phone and email, however, failed to inform me that flat viewing is cancelled (even though it was scheduled well in advance). Travelled and waited by the property for a while for nothing :(
Dear Barbara Thank you for your feedback. I'm sorry to hear that you feel the service was only 2 star and that you were not informed of the viewing being cancelled. I apologise for any inconvenience this caused you and I will be looking into this to find out what happened. We always appreciate honest feedback so that we can improve our services going forward. Kind regards Customer Care Team
1/5
GoogleI've had the worst service in this agent by a young arrogant lady, i will never come back , it is a shame honestly no professionalism .
Dear Maroua, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
GoogleAfter being inflexible with a viewing time I turned up on time to see the agent driving off. They haven’t answered my calls or emails. Very unprofessional
Dear Charlotte , Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
4/5
GoogleVery good customer service, Sophie in particular was very helpful in answering any questions I had in a timely manner and keeping me updated as things developed throughout the process.PositiveResponsiveness
Dear Jacob Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
1/5
GoogleI gave been calling for the past few days and no response or to any emails very unproffesional for no one to pick up any calls.
Dear Kayleigh, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
GoogleAll our inquiries were answered by Ashley Smith. We also got a quick email response.
Dear Maryam, Thank you for rating our Lettings Coordinator Ashley 5 stars. Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team
5/5
GoogleJordana McVarnock was friendly, helpfull and efficient
Dear Sandeep, We tank you for your 5 star review for Jordana our Business Development Manager. Your kind words are much appreciated. Kind regards, Customer Care Team
5/5
GoogleWe want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsibility.We have recommended your company to others because of our satisfaction with your (Eve Kelly)service.
Hi Oana-Maria Thank you for taking the time to rate us 5 stars and mentioning the service you received from Eve in particular. It's greatly appreciated. Kind regards, Customer Care Team
5/5
GoogleVery professional and helpful throughout the process , Sophie J was able to answer all questions we had and help us throughout the process thanks
Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team
1/5
GoogleAs a tenant I have received terrible service and communication from this company. They have been the worst company I have ever dealt with. Disgusting
Dear Holly, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information regarding your experience with Thornley Groves and the issues you've experienced. To proceed, send an email to us at complaints@thornleygroves.co.uk. Kind Regards, Customer Care Team
1/5
GoogleAfter initial take on goes well the property management teams are unfortunately useless and will leave you without working utilities and appliances for long stretches
Dear Andy, Thank you for leaving Thornley Groves a 5* review. We are happy to see that Eve your experience with us 5 star! Best Regards, Customer Care Team
1/5
GoogleThey never answer your calls or reply back to the email/enquiry sent. Tried million times to contact them but they just don't care. Poor service
Dear Arisha, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
GoogleUnfortunately unreachable for weeks now. I have tried to inquire/apply regarding multiple apartments via email and phone and never received an answer back. Very frustrating!
Dear Laura, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
5/5
GoogleAshley Smith handled new tenancy very well and kept me informed throughout the process.
Dear Rohit, We appreciate you taking the time to leave Lettings Coordinator Ashley a 5 star review. Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team
1/5
GoogleThis bloody agency. Ive booked viewing with them. On actuall day noone has ever showed up and after calling the agency they said that Im even not in system and the flat has gone 10 min ago. So it was just waisting my time. I dont know if they think I have nothing else to do or what... very dissapointed never ever ask for help this agency !!! Will put 0 if could !
5/5
GoogleI just would to thanks eve kelly because she was absolutely amazing and patient with me and she helped me a lot until I finally found an apartment Thank you again eve
Thank you for taking the time to leave a 5* review for Eve. Best Regards Customer Care Team
1/5
GoogleAvoid at all costs. Will waste your time and stretch you for a sale. Not worth any time at all. Use anyone else but.
Dear Jordan, As a Company we are beyond disappointed with your 1* review, Eve has worked incredibly hard on your application for Tenancy. It is no fault of ours that the Landlord decided not to go with your application, you placed the highest offer for the Property, but unfortunately this was not the deciding factor for this particular Landlord. As previously explained by Eve, we have been chasing the Landlord for a decision regarding the multiple offers for Tenancy across the last 2 days, in order to update all prospective Tenants. Whilst waiting for the Landlord to make a decision, Eve and her colleagues have kept you updated as possible. As you no longer wish to work with our Agency for your Property search, we have removed and archived your details from our system and we will not contact you regarding any of our future Property listings. Kind Regards Customer Care Team
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Tell us what you need and we'll put you in touch. Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
